Suspect AVG may be source of BSOD. Please confirm


  1. Posts : 25
    Windows 7 Home Premium 32bit
       #1

    Suspect AVG may be source of BSOD. Please confirm


    After much trial and tribulation, my research has suggested AVG may be the source of my recent BSOD troubles. I've come here provided my system info to confirm if that is the case.

    Back in January of this year, I had come to this website with BSOD issues regarding my browser, and AVG was mentioned in the analysis. In the end, other circumstances was concluded and AVG remained installed.
    Past Thread:
    BSOD on browser start up

    This time, we're getting BSOD at the start of the computer itself, and so I felt it merit a new thread.
    This is a great website, and I turn to this community again for assistance.

    Much Regards,

    g
      My Computer

  2.    #2

    Code:
    BugCheck A, {0, 2, 1, 82e7a54f}
    
    Unable to load image \SystemRoot\System32\Drivers\ATMhelpr.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ATMhelpr.SYS
    *** ERROR: Module load completed but symbols could not be loaded for ATMhelpr.SYS
    Probably caused by : ATMhelpr.SYS ( ATMhelpr+5fb )
    Code:
    Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
    This bugcheck indicates that a driver has accessed invalid or paged memory at IRQL level which was too high.

    Code:
    1: kd> lmvm ATMhelpr
    start    end        module name
    9051a000 9051afe0   ATMhelpr T (no symbols)           
        Loaded symbol image file: ATMhelpr.SYS
        Image path: \SystemRoot\System32\Drivers\ATMhelpr.SYS
        Image name: ATMhelpr.SYS
        Timestamp:        Wed Apr 16 02:45:23 1997 (33542F33)
        CheckSum:         000090E7
        ImageSize:        00000FE0
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Your Adobe Type Manager Deluxe driver is clearly causing issues, please remove the driver completely from your system, it is very unlikely to be compatible with your system; see here - Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall, Leftovers Uninstaller

    Remove:

    Code:
    Start Menu\Programs\AVG
    AVG is a known cause for BSODs in Windows 7, please remove the program completely using the official AVG Removal Tool, and install and run full scans with these free and proven alternatives which work best with Windows 7, due to their compatibility and lightweight nature on system resources.

    Install and perform full scans with:

       Information
    Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

    You can also view this thread for a complete free and lightweight security protection combination:
      My Computer


  3. Posts : 25
    Windows 7 Home Premium 32bit
    Thread Starter
       #3

    Now we'll see how things go


    I've followed as directed.

    Thank-you for your efforts.

    We'll now see how things go.

    I will close this thread regardless.

    Regards,


    g
      My Computer

  4.    #4

    Okay, any other problems so far?
      My Computer


  5. Posts : 25
    Windows 7 Home Premium 32bit
    Thread Starter
       #5

    So far so good.


    So far so good.

    Much Thanks.

    g
      My Computer

  6.    #6

    Welcome :)
      My Computer


 

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