Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random BSOD since mobo RMA

18 May 2013   #1
RobertM525

Windows 7 32bit
 
 
Random BSOD since mobo RMA

My father-in-law was having some issues with the computer I built him and long story short, I had to RMA his motherboard. After I got the mobo back and reinstalled, I updated his drivers and made sure everything was working well. Then he came and picked it up.

Since taking it home, he's had a number of BSOD errors. He texted me a copy of the BSOD error and it referenced an etronxhci.sys. Near as I can tell, this is a USB 3.0 driver. I've updated it, but I find it odd that this error would suddenly manifest in a months-old computer if were simply a driver issue.

So I've attached the SF Diagnostic Tool data and his picture of the BSOD to this in the hopes it might shed some light on what's causing the issue. (I'm hoping it's not another hardware problem!)

Thanks!

BTW, here's a quick rundown of his system specs, FWIW. (I know this info is in the ZIP, but I figure I may as well put it here, too. )

Operating System
Microsoft Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i3 2120 @ 3.30GHz 37 C
Sandy Bridge 32nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
Gigabyte Technology Co., Ltd. P67X-UD3-B3 (Socket 1155) 35 C
Graphics
ASUS VH202 (1600x900@60Hz)
1024MB GeForce GTX 550 Ti (EVGA) 38 C
Hard Drives
466GB Seagate ST500DM005 HD502HJ ATA Device (SATA) 31 C


My System SpecsSystem Spec
.
18 May 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

From your logs the issue seems to be with your USB 3.0 drivers and Video driver:

Code:
 
**************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
**************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {ffffffffffffffdd, 2, 0, fffff88002c5f106}
Unable to load image \SystemRoot\System32\Drivers\EtronXHCI.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EtronXHCI.sys
*** ERROR: Module load completed but symbols could not be loaded for EtronXHCI.sys
Probably caused by : EtronXHCI.sys ( EtronXHCI+9106 )
Code:
 
Driver: EtronXHCI.sys
Refers to: Etron USB 3.0 Extensible Host Controller Driver
Dated: Fri Feb 25 17:51:52 2011
OEM - GIGABYTE - Motherboard - Socket 1155 - GA-P67X-UD3-B3 (rev. 1.0)
Direct driver download link: http://download.gigabyte.ru/driver/m...etron_usb3.exe

Code:
 
Driver: nvlddmkm.sys
Refers to: Nividia Video drivers
Dated: Fri Jan 18 13:22:15 2013
Please see if there is an updated version: http://www.geforce.com/drivers
If you have the latest version installed then please roll back your driver to the
previous version:

Roll Back Drivers Tutorial

Also ensure you have all the latest Windows Updates installed.

cheers

Dave
My System SpecsSystem Spec
01 Jun 2013   #3
RobertM525

Windows 7 32bit
 
 

Seems updating those two drivers worked!

Thanks!
My System SpecsSystem Spec
.

02 Jun 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

No problem, glad your sorted.

cheers

Dave
My System SpecsSystem Spec
Reply

 Random BSOD since mobo RMA




Thread Tools




Similar help and support threads
Thread Forum
BSOD Seems completely random, Maybe bad MOBO?
We have been trying to figure out why my computer keeps BSODing. (Sometimes the entire computer just locks up and doesn't do anything at all) We have done a complete reinstall of windows and programs, and have run mem tests on all the RAM. The mem test came back bad with all four, but good with...
BSOD Help and Support
Mobo not detecting HDMI? - ATI Radeon HD 4250 onboard ASUS mobo
This problem has the configuration listed in my system specs below, which have just changed recently. My OCZ Vertex 2 died, RMA'ed but sold, and replaced with the Transcend SSD720, 2.5" SATAIII 64GB. Also sold my GPU... :cry: Now, trying to get everything back on track. I reinstalled my OS on...
Hardware & Devices
BSOD: Random - New CPU/Mobo/RAM
Hello all, Last year I had a problem I could not figure out and someone here was able to help me. Once again it appears I am getting random blue screens and my skills in analyzing dumps seems to have declined. For the most part I can't really tell what is causing it as I have gotten 2 so...
BSOD Help and Support
Random BSOD after changing to new SSD and new Asus Mobo
I am experiencing very random BSOD. I keep my HTPC on 24/7 and this happens usually when I am not on a computer or have a huge copying job running. I have run memory test and there are no errors. Just changed my SSD and Mobo. I was previously having BSODs as well but I think I nailed that one by...
BSOD Help and Support
MOBO baked. Need to maintain 7 OS and files from HD on new MOBO
I have read several posts about issues with this already. I had an ECS P4M800 Pro-M V 2.0 with a Pentium 4 2.88. I had a primary and secondary hard drive as well as a DVD RW on it. My brother-in-law originally build the computer some years ago. I got the dreaded call the other day, "Honey,...
General Discussion
Random BSOD New System (Mobo, VGA, Ram)
Hello, This is my first post in here and I hate that i'm asking for help but here it goes. I bought a new process, mobo, vga, and ram: AMD x6 1090T BE GA - 880GM UD2H 4GB Geil DDR3 1333mhz But after installing windows and drivers I got random BSOD and randomly at time too. I have...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:41.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App