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Windows 7: Random BSOD since mobo RMA

18 May 2013   #1

Windows 7 32bit
 
 
Random BSOD since mobo RMA

My father-in-law was having some issues with the computer I built him and long story short, I had to RMA his motherboard. After I got the mobo back and reinstalled, I updated his drivers and made sure everything was working well. Then he came and picked it up.

Since taking it home, he's had a number of BSOD errors. He texted me a copy of the BSOD error and it referenced an etronxhci.sys. Near as I can tell, this is a USB 3.0 driver. I've updated it, but I find it odd that this error would suddenly manifest in a months-old computer if were simply a driver issue.

So I've attached the SF Diagnostic Tool data and his picture of the BSOD to this in the hopes it might shed some light on what's causing the issue. (I'm hoping it's not another hardware problem!)

Thanks!

BTW, here's a quick rundown of his system specs, FWIW. (I know this info is in the ZIP, but I figure I may as well put it here, too. )

Operating System
Microsoft Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i3 2120 @ 3.30GHz 37 C
Sandy Bridge 32nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
Gigabyte Technology Co., Ltd. P67X-UD3-B3 (Socket 1155) 35 C
Graphics
ASUS VH202 (1600x900@60Hz)
1024MB GeForce GTX 550 Ti (EVGA) 38 C
Hard Drives
466GB Seagate ST500DM005 HD502HJ ATA Device (SATA) 31 C

My System SpecsSystem Spec
18 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

From your logs the issue seems to be with your USB 3.0 drivers and Video driver:

Code:
 
**************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
**************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {ffffffffffffffdd, 2, 0, fffff88002c5f106}
Unable to load image \SystemRoot\System32\Drivers\EtronXHCI.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EtronXHCI.sys
*** ERROR: Module load completed but symbols could not be loaded for EtronXHCI.sys
Probably caused by : EtronXHCI.sys ( EtronXHCI+9106 )
Code:
 
Driver: EtronXHCI.sys
Refers to: Etron USB 3.0 Extensible Host Controller Driver
Dated: Fri Feb 25 17:51:52 2011
OEM - GIGABYTE - Motherboard - Socket 1155 - GA-P67X-UD3-B3 (rev. 1.0)
Direct driver download link: http://download.gigabyte.ru/driver/m...etron_usb3.exe

Code:
 
Driver: nvlddmkm.sys
Refers to: Nividia Video drivers
Dated: Fri Jan 18 13:22:15 2013
Please see if there is an updated version: http://www.geforce.com/drivers
If you have the latest version installed then please roll back your driver to the
previous version:

Roll Back Drivers Tutorial

Also ensure you have all the latest Windows Updates installed.

cheers

Dave
My System SpecsSystem Spec
01 Jun 2013   #3

Windows 7 32bit
 
 

Seems updating those two drivers worked!

Thanks!
My System SpecsSystem Spec
.


02 Jun 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

No problem, glad your sorted.

cheers

Dave
My System SpecsSystem Spec
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 Random BSOD since mobo RMA





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