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Windows 7: Win7 Ultimate, BSOD when installing SP1 update.

18 May 2013   #1

Windows 7 Ultimate x64
 
 
Win7 Ultimate, BSOD when installing SP1 update.

I've just built a new computer. I've installed Windows 7 twice, both times during the SP1 update I got a BSOD and the computer rebooted.

There have been no other crashes or problems either before of after the BSOD. Both times the BSOD occurred before I install most of my software.

The system is not overclocked.

-JJ

PS here is the error that showed up after rebooting:
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000c2 (0x0000000000000099, 0xfffffa80255695f0, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 051513-13088-01.

My System SpecsSystem Spec
.

18 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

Code:
AppleCharger.sys            Thu Oct 25 06:51:02 2012 (50888CF6)
GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge [br] May cause BSOD on Windows 7/8 systems - uninstall to test (haven't seen recently (15Jan2013))

Please uninstall the software with Revo Free:
Code:
Start Menu\Programs\GIGABYTE	Public:Start Menu\Programs\GIGABYTE	Public
Start Menu\Programs\GIGABYTE\AutoGreen	Public:Start Menu\Programs\GIGABYTE\AutoGreen	Public
Start Menu\Programs\GIGABYTE\ET6	Public:Start Menu\Programs\GIGABYTE\ET6	Public
Note   Note
Revo Uninstaller
Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).


Basic checks: Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

Tip   Tip

If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
Thanks to Writhziden for the steps above.

That's all for now.

BSOD BUGCHECK SUMMARY
Code:
Debug session time: Thu May 16 12:35:29.942 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\051513-13088-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:00:17.801
Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_Core_iCompleteDoneTransfer+86f )
BugCheck C2, {99, fffffa80255695f0, 0, 0}
BugCheck Info: BAD_POOL_CALLER (c2)
Bugcheck code 000000c2
Arguments: 
Arg1: 0000000000000099, Attempt to free pool with invalid address  (or corruption in pool header)
Arg2: fffffa80255695f0, Address being freed
Arg3: 0000000000000000, 0
Arg4: 0000000000000000, 0
BUGCHECK_STR:  0xc2_99
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xc2_99_USBPORT!USBPORT_Core_iCompleteDoneTransfer+86f
MaxSpeed:     3500
CurrentSpeed: 3492
BiosVersion = F14
BiosReleaseDate = 08/22/2012
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = To be filled by O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Thu May 16 12:34:11.644 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Yusra\SysnativeBSODApps\051513-13712-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:00:18.503
*** WARNING: Unable to verify timestamp for AppleCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AppleCharger.sys
Probably caused by : AppleCharger.sys ( AppleCharger+1a5b )
BugCheck 50, {ffffffffffffffd0, 1, fffff80002c93d9c, 0}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Bugcheck code 00000050
Arguments: 
Arg1: ffffffffffffffd0, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff80002c93d9c, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_AppleCharger+1a5b
MaxSpeed:     3500
CurrentSpeed: 3492
BiosVersion = F14
BiosReleaseDate = 08/22/2012
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = To be filled by O.E.M.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
19 May 2013   #3

Windows 7 Ultimate x64
 
 

I disabled the AppleCharger Service.
I uninstalled Autogreen and ET6.
SFC and Diskcheck showed no problems.
I did find that I am a step behind on my SSD BIOS. Unfortunately, the drive is encrypted and has about 100G of software installed on it.
I will run the memory test overnight.

From what I am reading, the AppleCharger.sys is the culprit.

Will continue to test and see what happens.

Thank you.

-JJ
My System SpecsSystem Spec
.


19 May 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Good luck, keep us posted.
My System SpecsSystem Spec
22 May 2013   #5

Windows 7 Ultimate x64
 
 

One of my programs (Sonar x2) is now locking up. I am going to backup and rebuild from scratch.

From reading here in the forums and goggle'ing it seems the proper install is:
1) Install Windows
2) Update Firmware. BIOS is current, need to update SSD's
3) Get drivers from the manufacture, i.e. download Intel drivers from Intel, not from Gigabyte
4) Install Service Packs for Windows
5) Install my external adapters, with their drivers and software
6) Install Software
7) Go over to a friends with a 12 pack so I can vent.

How important is #3? The last build, I just installed everything from the Gigabyte provided disk.

-JJ
My System SpecsSystem Spec
22 May 2013   #6
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Personally for motherboard drivers I always use one from the manufacturers' site. Some of Intel's drivers have been troublesome lately and I suspect the OEM at least will have stable one.

Now go get started on the 12 pack.
My System SpecsSystem Spec
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 Win7 Ultimate, BSOD when installing SP1 update.




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