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Windows 7: Help please. BSOD

19 May 2013   #1

Windows 7 Home Premium 64bit
 
 
Help please. BSOD

Hi, every time I restart my laptop I get a blue screen with a lot of jargon and such. My laptop then goes into windows startup repair. After that I can login and use my laptop as usual but it comes up with this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 5129

Please help!
Cheers, James

My System SpecsSystem Spec
19 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Norton
Code:
fffff880`0712d608  fffff880`043b6e58Unable to load image \??\C:\windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x21e58

fffff880`0712d358  fffff880`0519b2e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.0.0.128\Definitions\BASHDefs\20121130.005\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x1372e0
Norton tends to cause BSOD-s and seen it create several issues for users. Recommend uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials. See if this stops the BSOD-s. Download and run the Norton Removal Tool to remove the Norton Product

Uninstallers (removal tools) for common antivirus software

Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free

information   Information
DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

Tip   Tip
Make full scans with both separately.


Basic checks: Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
My System SpecsSystem Spec
20 May 2013   #3

Windows 7 Home Premium 64bit
 
 
Thanks!

Hi, I removed Norton and my computer works fine!

Thanks very much!
My System SpecsSystem Spec
.


20 May 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks for the update.

Wait for a week before marking the thread as solved.

Tip   Tip

If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner
My System SpecsSystem Spec
Reply

 Help please. BSOD





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