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Windows 7: BSOD ntoskrnl.exe and NTFS.sys


19 May 2013   #1

Windows 7 Ultimate x64
 
 
BSOD ntoskrnl.exe and NTFS.sys

I recently formatted and did a full clean install of Windows 7 because of BSOD trouble, and now it is back to haunt me. For that reason, I think it is a hardware issue. I attached the 7 forum diagnostic tool report. Please help

My System SpecsSystem Spec
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19 May 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Do some Disc checks.
  1. Check for firmware updates for your CORSAIR CMFSSD-256GBG2D SSD
  2. Re-seat the sata and power.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
    ( 3 and 4 are for the HDD only)
  5. Post a screenshot of your discs using CrystalDiskInfo - Software - Crystal Dew World
Update the Renesas USB drivers and firmware from RENESAS/NEC Drivers & Firmwares . Those appear to be old.
Code:
fffff880`05902000 fffff880`0591b000   nusb3hub   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nusb3hub.sys
    Image name: nusb3hub.sys
    Timestamp:        Thu Feb 10 11:22:32 2011 (4D537D20)
    CheckSum:         000192B8
    ImageSize:        00019000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Let us know the results.
______________________________________________________________________________
BSOD ANALYSIS:
Code:
BugCheck 1A, {41790, fffffa800455b530, ffff, 0}

Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3c8 )

Followup: MachineOwner
--------------------------------------------------------------------------------------
BugCheck 24, {1904fb, fffff880088397f8, fffff88008839050, fffff80002ae6c91}

Probably caused by : memory_corruption ( nt!MmMapViewInSystemCache+71 )

Followup: MachineOwner
---------------------------------------------------------------------------------------
BugCheck A, {fffffa802d0b6010, 2, 1, fffff80002b80ca6}

Probably caused by : memory_corruption ( nt!MiReleaseConfirmedPageFileSpace+86 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
21 May 2013   #3

Windows 7 Ultimate x64
 
 

so i downloaded the corsair SSD toolbox program. it says my firmware version is VBM19C1Q. i have no idea what that means, but it says there is no firmware update information available or something to that extent.
My System SpecsSystem Spec
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21 May 2013   #4

Windows 7 Ultimate x64
 
 

here is the log from my chk dsk:

Checking file system on C: The type of the file system is NTFS. Volume label is OS. A disk check has been scheduled. Windows will now check the disk.
CHKDSK is verifying files (stage 1 of 5)... 169728 file records processed. File verification completed. 390 large file records processed. 0 bad file records processed. 2 EA records processed. 44 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)... 227558 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)... 169728 file SDs/SIDs processed. Cleaning up 307 unused index entries from index $SII of file 0x9. Cleaning up 307 unused index entries from index $SDH of file 0x9. Cleaning up 307 unused security descriptors. Security descriptor verification completed. 28916 data files processed. CHKDSK is verifying Usn Journal... 35478608 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)... 169712 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)... 44977009 free clusters processed. Free space verification is complete. CHKDSK discovered free space marked as allocated in the master file table (MFT) bitmap. CHKDSK discovered free space marked as allocated in the volume bitmap. Windows has made corrections to the file system. 240291467 KB total disk space. 59999308 KB in 139398 files. 105384 KB in 28917 indexes. 0 KB in bad sectors. 278735 KB in use by the system. 65536 KB occupied by the log file. 179908040 KB available on disk. 4096 bytes in each allocation unit. 60072866 total allocation units on disk. 44977010 allocation units available on disk. Internal Info: 00 97 02 00 86 91 02 00 e2 19 05 00 00 00 00 00 ................ c5 00 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,........... 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ Windows has finished checking your disk. Please wait while your computer restarts.
My System SpecsSystem Spec
21 May 2013   #5

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Update the Renesas USB drivers and firmware from RENESAS/NEC Drivers & Firmwares . Those appear to be old.
Code:
fffff880`05902000 fffff880`0591b000   nusb3hub   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nusb3hub.sys
    Image name: nusb3hub.sys
    Timestamp:        Thu Feb 10 11:22:32 2011 (4D537D20)
    CheckSum:         000192B8
    ImageSize:        00019000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Let us know the results.
---------[/code]
how do i know if i have the xxx200/200a or the xxx201/202 type controllers?
My System SpecsSystem Spec
22 May 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by ncsweeney View Post

how do i know if i have the xxx200/200a or the xxx201/202 type controllers?
If you dont have the idea, check for manufacturer's specification.
My System SpecsSystem Spec
22 May 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

As it is a PC, you can look manually for the "PCI-e add-on controller" and you
should see a label on it stating the Version number. PUXXXXXXXX
Google that number and it sould tell you the driver needed...but:

After searching the Renesas PNP Device ID:

Reference:
PCI Vendor and Device Lists

USB device ID: PCI\VEN_1033&DEV_0194&SUBSYS
Driver: nusb3hub.sys Thu Feb 10 05:52:32 2011
Driver: nusb3xhc.sys Thu Feb 10 05:52:33 2011

0x0194 Chip Number: NEC USB 3.0 Driver
Chip Description: Renesas Electronics USB 3.0 Host Controller

Then this should be the driver you need:

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19880&lang=eng&wapkw=(USB3_allOS_2.1.19.0_PV.exe)

Hope this helps

cheers

Dave
My System SpecsSystem Spec
22 May 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Wonderful analysis Dave
My System SpecsSystem Spec
22 May 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Glad to help Archie

If that driver is not correct there is a OEM one avaiable here:

http://uk.msi.com/product/mb/990FXA-GD80.html#/?div=Driver&os=Windows 7%2064
My System SpecsSystem Spec
22 May 2013   #10

Windows 7 Ultimate x64
 
 

ok, so i have updated the audio and ethernet drivers form the MSI website, and the USB driver from the intel site. we shall see how this goes. anything else i should do in the mean time?
My System SpecsSystem Spec
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 BSOD ntoskrnl.exe and NTFS.sys




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