Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Software- or Configuration-related Crashes

29 May 2013   #21
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Ok, did a light perusing. A couple things:

  • Consistently network-related crashes.
  • Thread stack for some of the crashes shows up low memory events from NETIO. It may be a symbol error, but it could also mean something's got a memory leak.
  • Driver Verifier crash did not show up anything different, meaning the driver causing problem wasn't selected during DV setup, or this is indeed a hardware issue.
  • The latest crashdump you provided has errors dotting its stack. The ones I'm concerned about especially are the c0000102 errors, meaning "{Corrupt File} The file or directory %hs is corrupt and unreadable. Please run the Chkdsk utility."
Overall, I see items of suspicion, but nothing really to sink our teeth into. First thing I should go after, however, are the disk-related problems. Do a CHKDSK /R (search for bad sectors) followed by an offline SFC /SCANNOW. Do also hard checks with Seatools and a screenshot of CrystalDiskInfo.


If you want to give us something better to work on that may give a better answer, we'll need you to run Driver Verifier again, let it crash, then after that provide us the Kernel Dump, not the minidump. It's MEMORY.DMP in Windows directory. Zip it up and upload using Mirrorcreator - Upload files to multiple hosts.


My System SpecsSystem Spec
.
30 May 2013   #22
toranaboy

Windows 7 Home Premium 64 bit SP1
 
 

I must say that as someone who used OS/2 and linux back in the olden days it's almost enough to turn a man back to GNU in spite of the loss of games and stuff. If I did it would cause great joy in the heart of an engineer friend of mine who considers me a traitor btw, nothing like this happening when I was using linux, but then we couldn't get drivers for a lot of things anyway and I wasn't up to writing my own
My System SpecsSystem Spec
30 May 2013   #23
toranaboy

Windows 7 Home Premium 64 bit SP1
 
 

Thanks, I'll get to work on it this evening.
My System SpecsSystem Spec
.

30 May 2013   #24
toranaboy

Windows 7 Home Premium 64 bit SP1
 
 
Memory.dmp

Here is the link to the MEMORY.DMP file; I didn't have time to work out the other upload service this morning: https://dl.dropboxusercontent.com/u/61830328/MEMORY.rar. I hope Dropbox is all right. If it isn't let me know and I will nut out mirrorcreator tonight. (I never knew such a service existed).
My System SpecsSystem Spec
31 May 2013   #25
toranaboy

Windows 7 Home Premium 64 bit SP1
 
 
Dump

My System SpecsSystem Spec
09 Jun 2013   #26
toranaboy

Windows 7 Home Premium 64 bit SP1
 
 

Hello?
My System SpecsSystem Spec
10 Jun 2013   #27
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Sorry, slipped past me. In fact, I don't think I'll be able to look at this until next week. Way too much going on this week. I'll see what I can do then. I'll notify others to take a gander at them in the meantime.
My System SpecsSystem Spec
11 Jun 2013   #28
centaur78

Windows 7 ultimate x64
 
 

Hi

The first Memory.dmp... refers to memory management error ( Bugcheck 0x1a). I would suggest you do a memtest for each ram on each slot for atleast 7 to 8 passes... to rule out the RAM ...


The Second Memory1.dmp is refers to SYSTEM_SERVICE_EXCEPTION (3b).. which is caused by a process called "Bash.exe" while accessing a file.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000094, fffff8000372594f, fffff8800c95e9f0, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+cdb5 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000094, Exception code that caused the bugcheck
Arg2: fffff8000372594f, Address of the instruction which caused the bugcheck
Arg3: fffff8800c95e9f0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION}  Integer division by zero.

FAULTING_IP: 
nt! ?? ::FNODOBFM::`string'+cdb5
fffff800`0372594f f77114          div     eax,dword ptr [rcx+14h]

CONTEXT:  fffff8800c95e9f0 -- (.cxr 0xfffff8800c95e9f0)
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa80139d21e0
rdx=0000000000000000 rsi=fffffa80135e5cb0 rdi=0000000000000000
rip=fffff8000372594f rsp=fffff8800c95f3d8 rbp=fffffa80139d25e0
 r8=0000000000000000  r9=fffffa80139d21e0 r10=fffffffffffffffe
r11=0000000000000001 r12=000000000000004e r13=fffff9802beb0c10
r14=fffffa80139d21c0 r15=fffff8800c95f550
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nt! ?? ::FNODOBFM::`string'+0xcdb5:
fffff800`0372594f f77114          div     eax,dword ptr [rcx+14h] ds:002b:fffffa80`139d21f4=00000000
Resetting default scope

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  bash.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8800110c10d to fffff8000372594f

STACK_TEXT:  
fffff880`0c95f3d8 fffff880`0110c10d : fffffa80`135e5cc8 fffff980`2efb0ee0 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0xcdb5
fffff880`0c95f3e0 fffff880`0110e9aa : fffff980`2beb0c00 fffffa80`109fb400 fffffa80`0e6ad800 fffffa80`0e5b6000 : fltmgr!FltpPerformPreCallbacks+0x39d
fffff880`0c95f4e0 fffff880`0112c2a3 : fffff980`2beb0c10 fffff980`2beb0c10 fffff980`2beb0c10 fffff980`2beb0c10 : fltmgr!FltpPassThroughInternal+0x4a
fffff880`0c95f510 fffff800`03b75d26 : fffff980`2beb0c10 00000000`00000002 00000000`00000040 00000000`00000000 : fltmgr!FltpCreate+0x293
fffff880`0c95f5c0 fffff800`039ccfdc : 00000000`00000005 fffffa80`134c2cc8 fffffa80`109fb4e0 fffffa80`0ed1dde0 : nt!IovCallDriver+0x566
fffff880`0c95f620 fffff800`039c8958 : fffffa80`0e6489b0 fffff800`00000000 fffffa80`134c2b10 00000000`00000001 : nt!IopParseDevice+0x14d3
fffff880`0c95f780 fffff800`039c9b76 : 00000000`00000000 fffffa80`134c2b10 00000000`00100021 fffffa80`0cac7600 : nt!ObpLookupObjectName+0x588
fffff880`0c95f870 fffff800`039cb47c : 00026161`021a0046 00000000`00000000 00000000`00000001 00000000`00000000 : nt!ObOpenObjectByName+0x306
fffff880`0c95f940 fffff800`039b5a84 : 00000000`0008e358 00000000`00100021 00000000`0008ebb0 00000000`0008e2f8 : nt!IopCreateFile+0x2bc
fffff880`0c95f9e0 fffff800`036cae93 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!NtOpenFile+0x58
fffff880`0c95fa70 00000000`773a164a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0008e2b8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x773a164a


FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+cdb5
fffff800`0372594f f77114          div     eax,dword ptr [rcx+14h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+cdb5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5147d9c6

STACK_COMMAND:  .cxr 0xfffff8800c95e9f0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_VRF_nt!_??_::FNODOBFM::_string_+cdb5

BUCKET_ID:  X64_0x3B_VRF_nt!_??_::FNODOBFM::_string_+cdb5

Followup: MachineOwner
---------

Now as far as i understand ... bash.exe belongs to cgywin and i presume it could be related the MKVToolNix -- Cross-platform tools for Matroska....probably some file you were editing ??

So as Vir advised do these and post the snapshot here

Quote:
Overall, I see items of suspicion, but nothing really to sink our teeth into. First thing I should go after, however, are the disk-related problems. Do a CHKDSK /R (search for bad sectors) followed by an offline SFC /SCANNOW. Do also hard checks with Seatools and a screenshot of CrystalDiskInfo.
Could you also tell me the Segate HDD firmware version ??
My System SpecsSystem Spec
12 Jun 2013   #29
toranaboy

Windows 7 Home Premium 64 bit SP1
 
 
Some tests carried out

Memtest86+ 9 passes no errors

Chkdsk for bad sectors: No problems detected

SFC /Scannow - Repair disc booted, then at System Recovery Options dialog box I selected

'next' and the program responded that the computer had failed to start(?). I declined the

option of System Restore and it carried out a number of tests to establish the cause (without success).

After that, it opened the System Recovery Options dialog box at which I chose Command

Prompt and attempted to run sfc /scannow but it reported that it could not run.

Which test or tests should I perform in SeaTools?

Seagate Firmware Revision: CC4C

A screenshot from Crystal is attached. I hope you can read it.
My System SpecsSystem Spec
12 Jun 2013   #30
centaur78

Windows 7 ultimate x64
 
 

The Seagate Firmware version Update is CC4H . You can update it if you want..

However it is not that important at this point as the SMART Values from Crystal Disk info does look good as well.

You can also run Seatools as well .. follow it here. Run the short Drive test.... and let me know.

For SFC scannow did you try it like this as mentioned in the tutorial

Quote:
In the command window that opens type this command below and hit the <enter> key, be sure to use your drive letter, where mine is F: for this demonstration yours probably will not be the same.

Code:
sfc /scannow /offbootdir=f:\ /offwindir=f:\windows
My System SpecsSystem Spec
Reply

 Software- or Configuration-related Crashes




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Everything related to sound crashes
Hello, so far I've had no problems with my sound untill i started playing Dota 2. After launcing the game my Windows crashes all the programs and windows ( volume control ) that are related to sound as i try to edit or change anything ( change volume etc ). And i hear no sound from anything, only...
Sound & Audio
Crashes related to storport.sys Windows 8 x64 Pro
Hey folks. Have banged my head on this and think I need some help with this. My system was previously completely stable under Windows 7 Ultimate x64. Now since my Windows 8 x64 pro install I am getting crashes about once every eight hours related to storport.sys ever time. Please find my...
BSOD Help and Support
Windows 7 crashes on anything related to Direct3D it seems?
Hi, I've recently reinstalled Windows 7 (32-bit Ultimate). It seems there is some problem with 3D stuff on any OS I try. After the setup, when it was checking the video performance it crashed as well. And now every time I try to run that program which gives you system's rating in Win7 it crashes...
BSOD Help and Support
Software And Hardware configuration
An idea has been bouncing around my head, about donating a computer built from old components in my closet, for the sole purpose of providing movies to other tenants in my apartment building, placing it in a public lobby area...if I can get the apt. management to agree. However, knowing that the...
Chillout Room
Arma 2 related crashes and BSOD's
I have had 2 months of attempting to fix ARMA 2 so it will work with my system, Win7 x64, nvidia 260, xonar 1.3, pentium D 3ghz, 8 gigs ram, It was working fine previously on win xp pro 64, I have so far, gotten a diagnostic from a computer store (said it was bad hard drive...) Reinstalled...
BSOD Help and Support
BSOD Crashes, driver related?
I've been having problems for a few days now. At first I thought it was driver related as one of my hardware devices was showing up as 'Unknown' but that's been taken care of. I thought I had cured it because I didn't get BSOD for a couple days, but I've gotten it 3 times today. Kernel-power...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:58.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App