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Windows 7: Is this a coinsidence or is it some sort of short circuit

19 May 2013   #1

Windows 7 64
Is this a coinsidence or is it some sort of short circuit

We have a small shop and in that shop we have a computer that we use at the POS (point of sales).
It is a custom built desktop, with a Gigbit motherboard, no extra sound card or graphics card. It ran Windows 7 32 bit.

The day before yesterday it bluescreened and I saved the dump on another computer. This is the information from the dump:

Dump File : 051713-12948-01.dmp
Crash Time : 17/05/2013 14:50:39
Bug Check Code : 0x000000be
Parameter 1 : 0x92236e13
Parameter 2 : 0x5c200121
Parameter 3 : 0x8078ac64
Parameter 4 : 0x0000000a
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+1ee13
File Description : DirectX Graphics MMS
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18126 (win7sp1_gdr.130409-1534)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+8d84f
Stack Address 1 : ntkrnlpa.exe+40a88
Stack Address 2 : ntkrnlpa.exe+78e73
Stack Address 3 : ntkrnlpa.exe+769c3
Computer Name :
Full Path : C:\Windows\Minidump\051713-12948-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145.384

Yesterday the computer would not boot up at all. We removed the wireless keyboard (as that was the last hw addition to the computer, added about 1 month ago) and the computer finally did boot up and actually worked for a while until it got stuck in some sort of boot loop, where it would shut down and boot up again, but boot long enough to show anything on the screen.

We picked up a brand new computer (custom build, Gigabit motherboard, no extra sound- or graphics, Windows 8 64 preinstalled). We took out the HD and plugged in the HD from the old computer in it, as it has all the software we need on it, and started the new computer. To our surprise it began to act exactly as the old computer, getting stuck in a boot loop, shuting down and starting up without getting anywere.

We removed the old hd from the new computer and replugged the hd it was shipped with, but is just went into the same boot loop.

Thing is we did not try to start up the new computer with it's original HD so we do not really know it this would have happened anyway. What could have happened here, is it a coinsidens or did the old HD break the new computer some how?

My System SpecsSystem Spec
19 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit

My System SpecsSystem Spec
19 May 2013   #3

Windows 7 64

I cannot run SF_Diagnostic_Tool.exe because the computers does not boot completely.
Am I perhaps posting in the wrong forum? I had doubts about where to post it....
My System SpecsSystem Spec
19 May 2013   #4
Microsoft MVP


If moving the HD causes the same problems on new hardware then the problem is likely the HD or OS.

I'd work through these steps which try everything possible Troubleshooting Windows 7 Failure to Start
starting with the HD tests to assure it's condition.
My System SpecsSystem Spec

 Is this a coinsidence or is it some sort of short circuit

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