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Windows 7: Random BSOD when booting up.


19 May 2013   #1

Windows 7
 
 
Random BSOD when booting up.

Recently, I've had a couple of BSOD's when booting up my computer (Windows 7). It has only happened twice so far in the last month, but I would of course like to know what is going on (and hopefully resolve it). As far as I can tell, ntoskrnl.exe and Ntfs.sys are causing issues, but I don't know much beyond that because I've never actually tried reading dump files before. System File Checker and Chkdsk didn't find anything of note, and I didn't have any errors when running memory and hard disk diagnostics. And I haven't found any malware so far, but I'm going to run a couple more scans just for the heck of it. Aside from this random BSOD that just started earlier this month, I haven't had any computer issues. I have attached a copy of today's minidump file. If someone wouldn't mind taking a look at it and giving me some input/suggestions, I would really appreciate it.

My System SpecsSystem Spec
.

19 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.

Hard Drive/Storage

Post a screen shot using Crystal Disk Info: CrystalDiskInfo Standard Edition

How to Upload and Post a Screenshot and File in Seven Forums

Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

Virus check
Scan your system with the following:

Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

As well as Windows Defender Offline: How to Use Windows Defender Offline

Basic checks: Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
My System SpecsSystem Spec
20 May 2013   #3

Windows 7
 
 

Thanks for the help so far! When I ran a memory test with Memtest for a couple of hours last week, it didn't come up with any errors, but I didn't save the log so I'll go ahead and run another test. But I'll have to wait a bit and run it overnight because I still need access to my computer for the next couple of hours. In the meantime, I can report on what I have done so far.


MSINFO32 & systeminfo - I have attached these as MSINFO32.zip and systeminfo.txt, respectively.

CrystalDiskInfo - I have attached the screenshot as zeetee-CrystalDiskInfo.png. I cropped it a bit to cut down on filesize.

Kaspersky TDSSKiller - I haven't experienced any symptoms of TDSServ (malware removal is my forté, so my PC tends to stay nice and clean) but I went ahead and did the scan, which found nothing. I've attached the log as TDSSKiller report.txt.

ESET - Did the scan last night and came up with 0 threats. After scanning, I uninstalled, not realizing that it would delete the log file as well. Like I said, it didn't find anything malicious, but I can run the scan again and get a new log if you think it's necessary.

Windows Defender - This didn't find anything noteworthy. The only threats it found were three old non-executable installers. They are from a few old computers that I backed up. Before transferring any of the files to my current computer, I renamed every .exe file to .exe.old and ran several virus scans. It looks like these three managed to slip through. Anyway, the log is attached as MPLog-05202013-150427.log. After scanning, I removed the files manually. If you would like, I can scan again.

System File Checker - As before, no issues were found. I have attached the log as CBS.log.

Clean Startup - I'm not certain how much this one applies to me because I don't have a persistent issue. 99.9% of the time, I don't experience any sort of BSOD, so it is difficult to replicate.

HDD diagnostic - I'm not terribly familiar with SeaTools (I have a Seagate drive), so I wasn't entirely sure which tests to run. I ran the S.M.A.R.T. Check, Short Drive Self Test, Short Generic, and Long Generic because those were the ones I was comfortable with. They all passed, as seen in the 5YD7BF1V.log I have attached.


Thanks again for the help. I'll be sure to post the Memtest results in the morning after it has had a sufficient amount of time to run.
My System SpecsSystem Spec
.


20 May 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hmm. It seems that both your msinfo's are corrupted

And by the way, do you get BSOD's in safe mode?
My System SpecsSystem Spec
21 May 2013   #5

Windows 7
 
 

Oops, sorry, that's my fault. I didn't save the TXT file correctly. And it looks like the NFO wasn't working because the file was too large. It was over 6 MB because I hadn't cleared my event logs in so long. Because the problem didn't start until this month, I removed all logs made prior to May 2013. The new files I have attached to this post should work now.

So far, I haven't encountered any issues when using Safe Mode. But considering that the BSOD has only occurred twice, it doesn't seem safe to say whether or not this rules out a software conflict.

It's about time for me to get to bed, so I'm going to go ahead and start that memory test.
My System SpecsSystem Spec
21 May 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Security App
Code:
Start Menu\Programs\Security\Avira	Murgatroyd7\Chris:Start Menu\Programs\Security\Avira	Murgatroyd7\Chris
Start Menu\Programs\Security\Avira\Avira Desktop	Murgatroyd7\Chris:Start Menu\Programs\Security\Avira\Avira Desktop	Murgatroyd7\Chris
Start Menu\Programs\Security\COMODO	Murgatroyd7\Chris:Start Menu\Programs\Security\COMODO	Murgatroyd7\Chris
Start Menu\Programs\Security\COMODO\COMODO Firewall	Murgatroyd7\Chris:Start Menu\Programs\Security\COMODO\COMODO Firewall	Murgatroyd7\Chris
The above contribute in BSOD's very often. I would remove and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software

Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free

warning   Warning
DO NOT start the free trial of MalwareBytes, unselect that option when prompted.



Tip   Tip
Make full scans with both separately.

Daemon Tools/Alcohol %
Code:
Start Menu\Programs\Utilities\DAEMON Tools Lite	Murgatroyd7\Chris:Start Menu\Programs\Utilities\DAEMON Tools Lite	Murgatroyd7\Chris
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows 7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

As an alternative, many people recommend the use of Total Mounter or Magic ISO

I would once again recommend you do the steps mentioned in the perform a clean start up tutorial or at least reduce the programs at start up.

Good luck with the rest of the steps and good night.
My System SpecsSystem Spec
21 May 2013   #7

Windows 7
 
 

Thanks for the info, Koolkat. I wasn't aware of Avira or Comodo causing such issues. I've been using Comodo on this computer for two years without any issues, but I only recently switched to Avira after my Kaspersky trial ran out. It seems to be a little more invasive than other anti-virus programs I have used (even moreso than AVG 8 was a few years back), so it wouldn't surprise me if it is causing conflicts. I already use MBAM as an on-demand backup, but I will go ahead and download Security Essentials and see if that makes a difference.

I'll also replace Daemon Tools as you suggested. I rarely use it anyway, so it won't be missed.

Everything still looks good as far as memory is concerned, by the way. I let Memtest run 4 complete passes and each time, it came up with 0 errors. Anyway, once I'm done with your new suggestions, I'll post back with an update.
My System SpecsSystem Spec
21 May 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Alright, good luck!
My System SpecsSystem Spec
22 May 2013   #9

Windows 7
 
 

Okay, I followed your suggestions from the previous post. Security Essentials and MBAM both came back clean. I couldn't find a scan log for Security Essentials (and a Google search didn't provide much help with doing so), so I have attached the Support Log along with the MBAM results. If there is something else I should post, please let me know.


So far, everything seems to be going well. It's too soon to say with certainty whether or not the issue has been resolved, but I've got my fingers crossed! Thanks again for all of the help you've given me!
My System SpecsSystem Spec
22 May 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Keep us posted, good luck!
My System SpecsSystem Spec
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 Random BSOD when booting up.




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