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Windows 7: BSOD shortly after powering on


20 May 2013   #1

Windows 7 x64
 
 
BSOD shortly after powering on

Hi there.

My brother's computer has been BSODing for weeks now with no real improvement. I'm fairly certain it's hardware related, but can't tell for sure. Going to do trial and error stuff like replacing pieces but need your help. I've tried running the diagnostic tool to create the dump files but the application just won't start and crashes upon running it.

I forget the way of collecting this information the other way, or perhaps could somebody help me with the program issue? I'm getting the EventType: clr20r3 error message upon startup which after google searches just relates to developers and not user fixes.


My System SpecsSystem Spec
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20 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

My System SpecsSystem Spec
20 May 2013   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Could you please check this directory?

Code:
C:\Windows\Minidump
You may substitute the C:\ for the partition in which you installed Windows on.

Or, just use this:

Code:
%systemroot%\Minidump
My System SpecsSystem Spec
.


20 May 2013   #4

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Dsprague View Post
Not much help considering said program won't run.

Quote   Quote: Originally Posted by x BlueRobot View Post
Could you please check this directory?

Code:
C:\Windows\Minidump
You may substitute the C:\ for the partition in which you installed Windows on.

Or, just use this:

Code:
%systemroot%\Minidump
Alright. I'll check that folder.

Just got a BSOD related to ntfs.sys. I'm right in thinking this may be caused by the hard-drive?
My System SpecsSystem Spec
20 May 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

ntfs.sys is related to the driver used by hard-drives formatted with NTFS file systems, however, does not mean necessarily that the hard-drive is at fault.
My System SpecsSystem Spec
20 May 2013   #6

Windows 7 x64
 
 

It's currently doing a windows file system consistency check on startup so I'm just letting it do it's thing. If there's a dump file in there, should I zip it up and post it? Or try and get this program to work?
My System SpecsSystem Spec
20 May 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Zip up all the dump files (if any) and then post the files in your next post. You will also need to add your MSINFO32 file to the folder also, by following these steps:
  1. Start
  2. Type: msinfo32
  3. File, Save
  4. Copy file into the zipped folder
My System SpecsSystem Spec
20 May 2013   #8

Windows 7 x64
 
 

Here's a folder containing all the dumps along with the Msinfo32 information inside.
My System SpecsSystem Spec
20 May 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck 4E, {7, d4d32, 4000000000, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+347c5 )
Code:
Usual causes:  Device driver, memory
This bugcheck indicates that the Page Frame Number list has become corrupted for some reason. Every page has a PFN, which contains important information. More specifically, a driver has unlocked a page file more times than it was locked. Pages are locked into physical memory are guaranteed not to be written to a page file until the process is stopped.

More Information - VirtualLock function (Windows)

No Service Pack 1?

Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Service Pack 1 has provided many security and stability updates for Windows 7, which would be highly beneficial for your system.

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
information   Information
Run Memtest86+ for least 9-10 passes, and preferably overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Test each RAM stick and every motherboard DIMM slot available.

Quote   Quote: Originally Posted by Arc View Post
testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:
testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood
It is a motherboard issue. The particular slot is bad.
My System SpecsSystem Spec
20 May 2013   #10

Windows 7 x64
 
 

Thank you so much for looking into the dump files so quickly and for the helpful links. I recently reinstalled Windows on his machine hence no SP1, installed that now. Driver issues may also not be the problem due to recently installing windows again (not sure if I'm right about this). In light of the problem possibly being RAM related, I've installed a stick of 4GB RAM from my own computer on the computer and as of yet, the computer has not BSODed, but it's still early days. I'll run Memtest overnight and get back to you with the results. Thanks again, I appreciate it.
My System SpecsSystem Spec
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 BSOD shortly after powering on




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