random BSOD on sleep

zahir · 09 Mar 2013

Hi guys,

When I put the pc to sleep, it'll go through the motions(black out my screen). I'll wait maybe 10 minutes, and then I get the blue screen.

It's done it for as long as I can remember, but very rarely,so it did't bother me. But it's become alarmingly common.

I tested the memory through windows memory check. I also checked my hard disk. All came back ok. All of the drivers have been updated to the latest that Acer has provided. It's being so random,I'm not sure what causes the BOSD.

My laptop is a Acer 4750G,with intel i5-2450m, 6GB RAM. I read some similar threads, but I can not locate the cause.

I am hoping you guys will be able to find the root cause. Thanks in advance for all the help.

koolkat77 · 09 Mar 2013

Hi -

Problematic software:

McAfee is a very frequent cause of BSOD's.

Code:

Start Menu\Programs\McAfee Family Protection	Public:Start Menu\Programs\McAfee Family Protection	Public

Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

We recommended Microsoft Security Essentials from a strict BSOD perspective. Is most compatible & provides most stability compared to other antivirus app/Internet Security Software.

Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Drivers:

Update the following driver in this method - Driver Reference Table - k57nd60a.sys

Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:

How to Clean Left Over Driver Files with Driver Sweeper

Code:

!irp fffffa8005f6bc50
Irp is active with 4 stacks 3 is current (= 0xfffffa8005f6bdb0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800926b050 00000000 fffff80004ad2200-fffffa8007fc5a10 Success Error Cancel pending
	      *** WARNING: Unable to verify timestamp for k57nd60a.sys
*** ERROR: Module load completed but symbols could not be loaded for k57nd60a.sys
 \Driver\k57nd60a	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8007fc5a10    

			Args: 00000000 00000000 00000000 00000000

Analysis

Perform a System File Check to check the integrity of all protected Windows 7 :

Click on the start
Type CMD on Search
Left click and Run as Administrator
Type
Code:
```
SFC /scannow
```

Full tutorial here:

SFC /Scannow Command - System File Checker

Check your hard drive(s) for errors by running chkdsk

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

Let us know the results and further BSOD reports.

zahir · 11 Mar 2013

I'll try all solutions and report back to see if any fix the issue; might take a while as the problem is a radom one. Now I've uninstall the Mcafee. By far it seems back to normal.

koolkat77 · 11 Mar 2013

I'm subscribed to your thread so I'll keep a check.

zahir · 14 Mar 2013

I think it's fixed.
By far my pc works well. And I did a test. I installed Mcafee, my pc can't sleep again. Then I uninstalled it ,my pc got back to normal. So the cause is Mcafee, I think.
Thank you a lot!:)

koolkat77 · 14 Mar 2013

Thanks for the update and letting us know your test!

:)

Tip

If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner

Post if you have further issues.

zahir · 12 May 2013

Excuse me. The same question come to me again. I installed the MSE, also try Avira. But still unsolved. Really looking forward to your reply, and thanks in advance.

koolkat77 · 12 May 2013

You shouldn't run two Antivirus software together. Q: Is it bad to run multiple antivirus programs?

Please uninstall Avira with its removal tool: Uninstallers (removal tools) for common antivirus software and keep MSE only.

Code:

0: kd> !irp fffffa8007f12630
Irp is active with 4 stacks 3 is current (= 0xfffffa8007f12790)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8008e9e050 00000000 fffff80004d0b200-fffffa800ad3f300 Success Error Cancel pending
	      Unable to load image \SystemRoot\system32\DRIVERS\k57nd60a.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for k57nd60a.sys
*** ERROR: Module load completed but symbols could not be loaded for k57nd60a.sys
 \Driver\k57nd60a	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800ad3f300    

			Args: 00000000 00000000 00000000 00000000

Code:

lmvm k57nd60a
start             end                 module name
fffff880`05a00000 fffff880`05a6c000   k57nd60a T (no symbols)           
    Loaded symbol image file: k57nd60a.sys
    Image path: \SystemRoot\system32\DRIVERS\k57nd60a.sys
    Image name: k57nd60a.sys
    Timestamp:        Tue Oct 16 06:06:46 2012 (507CA516)
    CheckSum:         0006CACD
    ImageSize:        0006C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update the Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver -> Driver Reference Table - k57nd60a.sys

zahir · 12 May 2013

I don't install both of them. I first install the MSE and find the problem. Then I uninstall it and install the Avira. Now I am using Avira but the problem remains. And I can't find the drivers you informed. Where can I download it ?

koolkat77 · 12 May 2013

Ethernet NIC Driver Downloads | Broadcom