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Windows 7: Random BSOD

20 May 2013   #1

Windows 7 Pro 64bit
 
 
Random BSOD

Hi,

Found this forum on google when searching how to fix a blue screen of death. I can't seem to be able to open the crash dump files for some reason. Hopefully someone can help me.

The problem seems to be completely random. I thought the problem was fixed because it didn't happen for 3 or 4 days, but then it just happened again. Possibly a dodgy windows update?

I have run the app and added my zip folder with all the files to the post.

Any help with this is much appreciated!!

Thanks

Phil

My System SpecsSystem Spec
.

20 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Seems Mcafee is contributing to your BSOD issues:


Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 19, {3, fffffa80069967e0, fffffa80069967c0, fffffa80069967c0}
Unable to load image \SystemRoot\system32\drivers\mfehidk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )
Followup: Pool_corruption
 
---------
3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
BAD_POOL_HEADER (19)
Driver: mfehidk.sys
Refers to: McAfee Host Intrusion Detection Link Driver

Please remove Mcafee from your system. How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
As an alternative please install: Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

Note   Note
Once downloaded, update and run a full system scan


Cheers

Dave
My System SpecsSystem Spec
20 May 2013   #3

Windows 7 Pro 64bit
 
 

Quote   Quote: Originally Posted by Northernsoul55 View Post
Hi,

Seem Mcafee is contributing to your BSOD issues:


Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 19, {3, fffffa80069967e0, fffffa80069967c0, fffffa80069967c0}
Unable to load image \SystemRoot\system32\drivers\mfehidk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )
Followup: Pool_corruption
 
---------
3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
BAD_POOL_HEADER (19)
Driver: mfehidk.sys
Refers to: McAfee Host Intrusion Detection Link Driver

Please remove Mcafee from your system. How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
As an alternative please install: Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

Note   Note
Once downloaded, update and run a full system scan


Cheers

Dave
Thanks!! I will try a clean install of it maybe? Possibly a bad update?

I have about a year left on the subscription you see
My System SpecsSystem Spec
.


20 May 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Ok try that, or just try to update again first, see how it goes, if further BSOD'S occur
then you may have to uninstall!

Also run memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Tip   Tip
Run these tests overnight


cheers

Dave
My System SpecsSystem Spec
10 Jun 2013   #5

Windows 7 Pro 64bit
 
 

I uninstalled mcafee, but i'm still getting BSOD's.

I have attached an updated zip file. Once again, any help is appreciated.
My System SpecsSystem Spec
12 Jun 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

From your latest logs:

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000096, fffff80003483e47, fffff8800a449dc0, 0}
Probably caused by : ntkrnlmp.exe ( nt!SwapContext_PatchXSave+a7 )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory

Your latest crash was Nividia Graphics Driver related, check to see if there is a later update:

Code:
Driver: nvlddmkm.sys 
Dated: Fri Jan 18 13:22:15 2013
http://www.nvidia.com/Download/index.aspx

Please remove PowerISO from your system (recommended) or update the program:

Code:
Driver: SCDEmu.SYS
Dated: Wed Jun 15 09:29:27 2011
Refers to: PowerISO Virtual Drive driver
PowerISO - Create, Burn, Mount, Edit, Compress, Encrypt, Split, Extract ISO file, ISO/BIN converter, Virtual Drive, DAA File

Also this driver is known to cause BSOD issues:

Code:
 
Driver: ASACPI.sys
Dated: Mon Mar 28 03:30:36 2005
Refers to: Asus ATK0110 ACPI Utility (a known BSOD maker in Windows 7 and Win8). Also a part of many Asus utilities (Win8 versions available from Windows Update as an Optional Update - but check Asus first!)
To remove the driver manually:
Navigate to C:\Windows\System32\Drivers
Locate the ASACPI.sys and right-click and rename to ASACPI.sys.old
Reboot your computer and see if any issues arise, if not return to the driver
folder and delete ASACPI.sys

cheers
Dave
My System SpecsSystem Spec
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 Random BSOD





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