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Windows 7: BSOD while playing anygame or flash player


20 May 2013   #1

Win 7 Professional x64
 
 
BSOD while playing anygame or flash player

First off new to the forums and thank you in advance for any assistant that can be offered.
This problem started about 3/16/2013 then suddenly began having 5 BSOD over the next 2 months. Today a friend suggested that I use Windbg and analyze the mini dump file which I did and led me to an nvlddmkm.sys problem.

I get the nvidia driver stopped responding error while playing Portal 2, Left for Dead 2, Skyrim and has also happened while watching netflix. The GPU under 90% load stays at 60c, I have run memtest with no errors. The power supply is a Thermaltake 600W with 32a on 12v1 and 24amps on 12v2.

Attached the SF diagnostic folder with this thread.

Any questions please ask I will be checking this thread daily.


My System SpecsSystem Spec
.

20 May 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Hello Raimos and welcome to Seven Forums.

Unfortunately, the zip file you provided did not include any dump files for analysis.

Attachment 268887

Please follow the instructions in this tutorial to configure your computer to include dump files.

Blue Screen of Death (BSOD) Posting Instructions

A nvlddmkm.sys driver problem is usually related to the installed Nvidia graphics card, but there could be other issues as well.
My System SpecsSystem Spec
20 May 2013   #3

Win 7 Professional x64
 
 

Sorry about that here are 2 of the most recent dumps in zips.
So with nvidia drivers I have done clean installs using drive sweep also have uninstalled all nvidia drivers and let windows install the 3.417 drivers.
My System SpecsSystem Spec
.


20 May 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

According to your most recent dump file dated 051513, there appears to be a problem with bugcheck 0xC4, sidebar.exe and nvlddmkm.sys.

Bug Check 0xC4: DRIVER_VERIFIER_DETECTED_VIOLATION (Windows Debuggers)

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
A device driver attempting to corrupt the system has been caught.  This is
because the driver was specified in the registry as being suspect (by the
administrator) and the kernel has enabled substantial checking of this driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
be among the most commonly seen crashes.
Arguments:
Arg1: 0000000000000091, A driver switched stacks using a method that is not supported by
	the operating system. The only supported way to extend a kernel
	mode stack is by using KeExpandKernelStackAndCallout.
Arg2: 0000000000000002
Arg3: fffffa800cdff060
Arg4: 0000000000000000

Debugging Details:
------------------
BUGCHECK_STR:  0xc4_91

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  sidebar.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800030ea5ba to fffff80003093c40

STACK_TEXT:  
fffff800`00b9cff8 fffff800`030ea5ba : 00000000`000000c4 00000000`00000091 00000000`00000002 fffffa80`0cdff060 : nt!KeBugCheckEx
fffff800`00b9d000 fffff800`031387f5 : 00000000`00000000 fffffa80`0e684920 00000000`00000004 fffffa80`148a7000 : nt! ?? ::FNODOBFM::`string'+0x4884
fffff800`00b9d040 fffff800`0315690d : fffff880`0a5ab000 fffff880`0a5b5000 fffffa80`12e4c4a0 00000000`00409c18 : nt!RtlEnoughStackSpaceForStackCapture+0x15
fffff800`00b9d070 fffff800`031577ab : 00000000`00000001 fffff800`00b9d0f0 00000000`00000000 00000000`00000000 : nt!RtlWalkFrameChain+0x4d
fffff800`00b9d0a0 fffff880`069ea6c5 : 00000000`00000000 fffff800`00b9d130 fffffa80`0e682000 fffffa80`148a7000 : nt!RtlCaptureStackBackTrace+0x4b
fffff800`00b9d0d0 00000000`00000000 : fffff800`00b9d130 fffffa80`0e682000 fffffa80`148a7000 fffffa80`148a7368 : nvlddmkm+0x1bb6c5

STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+1bb6c5
fffff880`069ea6c5 ??              ???

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  nvlddmkm+1bb6c5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5116d804

FAILURE_BUCKET_ID:  X64_0xc4_91_nvlddmkm+1bb6c5

BUCKET_ID:  X64_0xc4_91_nvlddmkm+1bb6c5

Followup: MachineOwner
---------
Last July there was a security advisory issued about vulnerabilities that involve the execution of arbitrary code by the Windows Sidebar when running insecure Gadgets.

Microsoft Security Advisory (2719662): Vulnerabilities in Gadgets Could Allow Remote Code Execution

I'd start with the basics and run a full scan with your installed anti-virus suite. Since not anti-malware product is 100% effective 100% of the time (if there was such a thing we'd all be using it) I'd also run another scan using free Malwarebytes.

You could also try running a system file checker scan from an elevated command prompt (option two.) If problems are found, run the scan 3 times and immediately reboot your computer after each scan.

SFC /SCANNOW Command - System File Checker

As to the Nvidia driver, sometimes the latest and greatest isn't always the best. Try using an earlier version to see if that might make a difference.
My System SpecsSystem Spec
20 May 2013   #5

Win 7 Professional x64
 
 

Thank you for the quickness in your looking at my SF files. As for the bug check I am looking into that. SFC does say I have same files that is has resolved and am running it the second time now. As for the nvidia drivers I will try manually installing an earlier version prior to 314.07
My System SpecsSystem Spec
21 May 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Sounds like a plan. If the BSODs continue please provide an updated dump file which will show if anything else has become damaged or corrupt. Unfortunately, I'm at work right now on an XP computer and I don't have access to any dump file analysis tools. I won't be home until about 9a.m CDT.
My System SpecsSystem Spec
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 BSOD while playing anygame or flash player




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