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Windows 7: BSOD - "ntkrnlmp.exe" and "ntoskrnl.exe" are the cause


20 May 2013   #1

64 Bit Windows 7 Ultimate
 
 
BSOD - "ntkrnlmp.exe" and "ntoskrnl.exe" are coming up

Hello all, a friend was helping me to find out what this BSOD all of a sudden was from but he is out of the country now away on business.

We got the point of him looking at the crash files and us using WhoCrashed, and we found that the last handful of crashes I have are all caused by "ntkrnlmp.exe" and "ntoskrnl". We tried each of my parts in his computer's and they all worked fine. We also have tried running Memtest and he tested the Hard drive. One thing we did not do is try a different bios.

I have no idea how to fix this, my friend and the program say it is a software/driver issue. How would I go about fixing a BSOD that is being caused by "ntkrnlmp.exe and ntoskrnl"? (They are the only causes that show up). I am just now running the sevenforums program, will post it when its done.

The computer is running wonderful, except sometimes when I go away ill come back and the computer is shutdown (rather than sleep mode), then I get the BSOD system has had an issue thing. The last crash dumps have been the names above.


Any help would be greatly appreciated!


SYSTEM HARDWARE:
- ASUS P8Z77-V_LK
- Nvidia GTX 660Ti+ (3gb version)
- Auzen Prelude 7.1
- 650w Toughpower PSU
- 500 gb HD (honestly not sure the name of it but its working fine)
- Intel i5-3470
- Two 4gb G.Skill ram
- Windows Ultimate 64-bit
- Latest GPU drivers
- No overclocks
- Avira Free, Malwarebytes, CCleaner, Defraggler, Media Player Classic, Winamp, steam, reason, cooledit, firefox (these are the programs I use mostly).

My System SpecsSystem Spec
.

20 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Security App
Avira contributes to BSOD's, recommend to replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software

Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free

warning   Warning
DO NOT start the free trial of MalwareBytes, unselect that option when prompted.



Tip   Tip
Make full scans with both separately.

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows. Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

Unplug any external device from the system (USB sticks etc)

Hard Drive/Storage
Post a screen shot using Crystal Disk Info: CrystalDiskInfo Standard Edition -
How to Upload and Post a Screenshot and File in Seven Forums

Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

This tutorial USB Selective Suspend - Turn On or Off may help you:

To Disable Selective Suspend:
Code:
1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
Basic checks: Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

BSOD BUGCHECK SUMMARY
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800a4b6cd0, fffff80000b9c3d8, fffffa8007e67b10}

*** WARNING: Unable to verify timestamp for asmthub3.sys
*** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys
Probably caused by : asmthub3.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800a4b6cd0, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Windows 7, otherwise the Functional Device Object of the stack
Arg4: fffffa8007e67b10, The blocked IRP

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'CTHWIUT' and 'usbaudio.sys' overlap

DRVPOWERSTATE_SUBCODE:  3

DRIVER_OBJECT: fffffa8009c9fc10

IMAGE_NAME:  asmthub3.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  50322d6d

MODULE_NAME: asmthub3

FAULTING_MODULE: fffff88006bc0000 asmthub3

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00b9c388 fffff800`030ff992 : 00000000`0000009f 00000000`00000003 fffffa80`0a4b6cd0 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`0309a94c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9c430 fffff800`0309a7e6 : fffffa80`069265a8 fffffa80`069265a8 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`0309a6ce : 00000019`174095a5 fffff800`00b9cb18 00000000`000a8a68 fffff800`0320ef88 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`0309a4b7 : 00000008`13efe4c2 00000008`000a8a68 00000008`13efe4ed 00000000`00000068 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`0308794a : fffff800`0320be80 fffff800`03219cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_asmthub3.sys

BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_asmthub3.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa8007e67b10
Irp is active with 9 stacks 6 is current (= 0xfffffa8007e67d48)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800a4b6cd0 00000000 fffff8800a4829f4-00000000 Success Error Cancel pending
	       \Driver\asmthub3	hidusb!HumPowerCompletion
			Args: 00015400 00000001 00000003 00000003
 [ 16, 2]   0 e0 fffffa8007e0b060 00000000 fffff8800a4982ec-fffffa8007e0b1b0 Success Error Cancel 
	       \Driver\HidUsb	HIDCLASS!HidpFdoPowerCompletion
			Args: 00015400 00000001 00000003 00000003
 [ 16, 2]   0 e1 fffffa8007e0b060 00000000 00000000-00000000    pending
	       \Driver\HidUsb
			Args: 00015400 00000001 00000003 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800c817480    

			Args: 00000000 00000000 00000000 00000000
My System SpecsSystem Spec
20 May 2013   #3

64 Bit Windows 7 Ultimate
 
 

Thanks alot Koolkat!
I have already done a memtest, it came up with no issues.

I will try everything else you listed and report back, cheers!

PS: Will I be ok if I just use Malwarebytes? I have that installed and use it, will it be ok to only run that and not another program like avira,etc..?
My System SpecsSystem Spec
.


20 May 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

From filehippo:
Quote:
Malwarebytes' Anti-Malware can detect and remove malware that even the most well known anti-virus and anti-malware applications fail to detect. Malwarebytes' Anti-Malware monitors every process and stops malicious processes before they even start.
Where as MSE:
Quote:
Microsoft Security Essentials provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.

Microsoft Security Essentials is a free download from Microsoft that is simple to install, easy to use, and always kept up to date so you can be assured your PC is protected by the latest technology. It's easy to tell if your PC is secure - when you're green, you're good. It's that simple.

Microsoft Security Essentials runs quietly and efficiently in the background so that you are free to use your Windows-based PC the way you want - without interruptions or long computer wait times.
So running just Malwarebytes is not enough.
My System SpecsSystem Spec
20 May 2013   #5

64 Bit Windows 7 Ultimate
 
 

Thanks man!
I just cleaned up the start up stuff as listed and also uninstalled Avira. I already have malwarebytes installed and did a scan a few days ago came up with nothing. Just downloaded MSE and am doing a scan now.
My System SpecsSystem Spec
21 May 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

No problem, take your time, complete the steps and let us know if you continue to BSOD.

And PS: woman here
My System SpecsSystem Spec
21 May 2013   #7

64 Bit Windows 7 Ultimate
 
 

Oh my I feel silly now haha, thank you very much for the kind help mam
MSE just finished updating and doing a scan and it says "No Threats were detected on your PC" and I also made it so I have barely anything starting with windows. Also checked for updates for few updates for programs I use with filehippo (what a site! Thanks for sending me that way). I will post again when I have finished a few other things. Once again thanks a ton for the kind help.
My System SpecsSystem Spec
21 May 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Best wishes!
My System SpecsSystem Spec
21 May 2013   #9

64 Bit Windows 7 Ultimate
 
 

Ok, I took a picture of Crystal DiskInfo. here it is (just click to zoom in):



Now only thing I havnt done yet is: SFC /scannow and disc error check, will do that now. Ill pop back into this thread 2morrow and update how things are going. Thanks again! hope all these things help
My System SpecsSystem Spec
21 May 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by reggiemiller View Post
hope all these things help
Looks good
My System SpecsSystem Spec
Reply

 BSOD - "ntkrnlmp.exe" and "ntoskrnl.exe" are the cause




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