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Windows 7: BSOD random when in normal startup mode

21 May 2013   #1
jgrandjean

Windows 7 Enterprise 64 bit
 
 
BSOD random when in normal startup mode

Hi,

This is my first time here, so please be gentle.

I will usually get the BSOD after 10 minutes of logging in on normal startup mode. However, if I am on Safe Mode, I won't receive it. I have done a memory test using windows memory tester and a chkdsk /f. The mem test did not find anything and the chkdsk only found a couple of bad clusters and reassigned them. Doing a WINDBG on the memory.dmp file I get this:

Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+115 )

I have included the SF file for review. Any assistance to ascertain the culprit would be greatly appreciated.

Thank you,

John


My System SpecsSystem Spec
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21 May 2013   #2
jgrandjean

Windows 7 Enterprise 64 bit
 
 
Nice

I just noticed some of the entries in the host file. Could sites like Roblox or Minecraft add those...questionable...entries?

Thanks

John
My System SpecsSystem Spec
21 May 2013   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

What antivirus do you use?

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

Basic checks: Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
My System SpecsSystem Spec
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21 May 2013   #4
jgrandjean

Windows 7 Enterprise 64 bit
 
 

Thanks KoolKat. Attached are the MSInfo files. I will work through the tests and report back.
My System SpecsSystem Spec
21 May 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Daemon Tools/Alcohol %
Code:
Start Menu\Programs\Alcohol 52%	Public:Start Menu\Programs\Alcohol 52%	Public
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

As an alternative, many people recommend the use of Total Mounter or Magic ISO

Norton
Code:
Start Menu\Programs\Norton Safety Minder	Public:Start Menu\Programs\Norton Safety Minder	Public
Start Menu\Programs\Norton Security Suite	Public:Start Menu\Programs\Norton Security Suite	Public
Norton tends to cause BSOD-s and seen it create several issues for users. Recommend uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials. See if this stops the BSOD-s. Download and run the Norton Removal Tool to remove the Norton Product. Plus you shouldn't be running two security software on the system. Keep MSE only.

Quote:
Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free

warning   Warning
DO NOT start the free trial of MalwareBytes, unselect that option when prompted.



Tip   Tip
Make full scans with both separately.
Let us know how things work after making the changes.
My System SpecsSystem Spec
10 Jun 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

ANy update?
My System SpecsSystem Spec
23 Jun 2013   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Wasssuupp?
My System SpecsSystem Spec
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 BSOD random when in normal startup mode




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