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Windows 7: BSOD last night. MacBook Pro running Bootcamp

22 May 2013   #1
eclipsemullet

Windows 7 Home Premium 64 bit, Bootcamp
 
 
BSOD last night. MacBook Pro running Bootcamp

Hi

I got 3 BSODs last night. I think it may have something to do with a missing Keyspan driver but am not sure.

Could someone kindly take a look for me?

Andy


My System SpecsSystem Spec
.

22 May 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

The BSOD is caused by Keyspan USB Serial Adapter.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {68, 2, 1, fffff88005ab5a34}

Unable to load image \SystemRoot\system32\DRIVERS\USA19Hx64p.SYS, Win32 error 0n2
*** ERROR: Module load completed but symbols could not be loaded for USA19Hx64p.SYS
Probably caused by : USA19Hx64p.SYS ( USA19Hx64p+a34 )

Followup: MachineOwner
---------
And the driver is extremely old.
Code:
fffff880`05ab5000 fffff880`05abdc00   USA19Hx64p   (no symbols)           
    Loaded symbol image file: USA19Hx64p.SYS
    Image path: \SystemRoot\system32\DRIVERS\USA19Hx64p.SYS
    Image name: USA19Hx64p.SYS
    Timestamp:        Wed Oct 24 02:49:44 2007 (471E6570)
    CheckSum:         0001274E
    ImageSize:        00008C00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try to update it from the vendor's website. You may have a look here: http://www.macwise.com/Keyspan.html
My System SpecsSystem Spec
25 May 2013   #3
eclipsemullet

Windows 7 Home Premium 64 bit, Bootcamp
 
 

I thought I'd updated the Keyspan driver but I got another BSOD.

Can someone look please?
My System SpecsSystem Spec
.


25 May 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

From the BSOD crash dump you uploaded, it appears that the said driver is not updated, and the BSOD is caused by the same driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {68, 2, 1, fffff88002318a34}

Unable to load image \SystemRoot\system32\DRIVERS\USA19Hx64p.SYS, Win32 error 0n2
*** ERROR: Module load completed but symbols could not be loaded for USA19Hx64p.SYS
Probably caused by : USA19Hx64p.SYS ( USA19Hx64p+a34 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000068, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff88002318a34, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f07100
GetUlongFromAddress: unable to read from fffff80002f071c0
 0000000000000068 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
USA19Hx64p+a34
fffff880`02318a34 48874768        xchg    rax,qword ptr [rdi+68h]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  SRFeature.exe

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

TRAP_FRAME:  fffff80000ba2990 -- (.trap 0xfffff80000ba2990)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa8004eca010
rdx=fffffa8006e87780 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88002318a34 rsp=fffff80000ba2b20 rbp=0000000000000002
 r8=0000000000000001  r9=0000000000000000 r10=0000000000000000
r11=fffff8800231a8e0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
USA19Hx64p+0xa34:
fffff880`02318a34 48874768        xchg    rax,qword ptr [rdi+68h] ds:00000000`00000068=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ccf1a9 to fffff80002ccfc00

STACK_TEXT:  
fffff800`00ba2848 fffff800`02ccf1a9 : 00000000`0000000a 00000000`00000068 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff800`00ba2850 fffff800`02ccde20 : fffffa80`04d623e0 fffffa80`046c2050 fffffa80`04b9b430 fffffa80`06292a10 : nt!KiBugCheckDispatch+0x69
fffff800`00ba2990 fffff880`02318a34 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`06292a10 : nt!KiPageFault+0x260
fffff800`00ba2b20 00000000`00000000 : 00000000`00000000 00000000`00000000 fffffa80`06292a10 fffffa80`05e116e0 : USA19Hx64p+0xa34


STACK_COMMAND:  kb

FOLLOWUP_IP: 
USA19Hx64p+a34
fffff880`02318a34 48874768        xchg    rax,qword ptr [rdi+68h]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  USA19Hx64p+a34

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: USA19Hx64p

IMAGE_NAME:  USA19Hx64p.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  471e6570

FAILURE_BUCKET_ID:  X64_0xD1_USA19Hx64p+a34

BUCKET_ID:  X64_0xD1_USA19Hx64p+a34

Followup: MachineOwner
---------

0: kd> lmvm USA19Hx64p
start             end                 module name
fffff880`02318000 fffff880`02320c00   USA19Hx64p   (no symbols)           
    Loaded symbol image file: USA19Hx64p.SYS
    Image path: \SystemRoot\system32\DRIVERS\USA19Hx64p.SYS
    Image name: USA19Hx64p.SYS
    Timestamp:        Wed Oct 24 02:49:44 2007 (471E6570)
    CheckSum:         0001274E
    ImageSize:        00008C00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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 BSOD last night. MacBook Pro running Bootcamp




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