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Windows 7: BSOD when browsing internet using Google Chrome [Minidumps included]

22 May 2013   #1
KenXyro

Windows 7 Ultimate x64
 
 
BSOD when browsing internet using Google Chrome [Minidumps included]

Hi everyone,
I've been facing alot of BSOD lately and it's beginning to piss me off. I have no idea what might be causing it apart from the RAM but here are the minidumps, I don't know what to do with them or how to read them so it will be great if someone could help with this. It happens mostly when more then 5 tabs are open in chrome but also they happen randomly like listening to music / watching movies etc.


My System SpecsSystem Spec
.
22 May 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The BSOD is caused by the Realtek network driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff980025c6140, 2, 1, fffff880066118e6}

*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+118e6 )

Followup: MachineOwner
---------
And the driver is very old.
Code:
fffff880`06600000 fffff880`06632000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Thu Feb 26 14:34:13 2009 (49A65B0D)
    CheckSum:         000361A5
    ImageSize:        00032000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Realtek . Take the Win7 and WinServer 2008 R2 Auto Installation Program (SID:1581786), dated 2013/5/22.

Let us know the results. If it continue to crash, next time post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
22 May 2013   #3
KenXyro

Windows 7 Ultimate x64
 
 

Thanks for instructions. I updated the drivers and then I got a BSOD about 3-4 hours later(better than before).
Following the instructions on the other Thread here it is:
My System SpecsSystem Spec
.

22 May 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Now it is your ATI display driver.
Code:
fffff880`05bf8028  fffff880`04a366d3Unable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x1ff6d3
And the driver is old.
Code:
fffff880`04837000 fffff880`053ea000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Jul 04 10:46:13 2012 (4FF3D19D)
    CheckSum:         00B618E2
    ImageSize:        00BB3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update your ATI/AMD display driver.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Also, the stop code is 0x1, which as far as I have experienced, occurs due to the third party antivirus programs.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1, {754d2e09, 0, 400, fffff88005bf8ca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------
Zone Alarm is not widely used, but traced as offender many a times. Uninstall Zone Alarm using the tool listed here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.
My System SpecsSystem Spec
25 May 2013   #5
KenXyro

Windows 7 Ultimate x64
 
 

After following the above post I've got about 3-4 BSOD in last 2 days with the latest one being:
My System SpecsSystem Spec
25 May 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by KenXyro View Post
After following the above post I've got about 3-4 BSOD in last 2 days with the latest one being:
Can you post it following the Blue Screen of Death (BSOD) Posting Instructions? Some more data is needed to infer anything here.
My System SpecsSystem Spec
25 May 2013   #7
KenXyro

Windows 7 Ultimate x64
 
 

Thanks for you help so far.
Here it is according to the instructions.
My System SpecsSystem Spec
26 May 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It appears that the display driver is not updated to the latest.
Code:
fffff880`04000000 fffff880`0405f000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Sat Nov 17 01:09:13 2012 (50A69661)
    CheckSum:         00058D88
    ImageSize:        0005F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
So the chance of a display related BSOD continues there. And it is.
Code:
BugCheck D1, {fffff90002ecd540, b, 8, fffff90002ecd540}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiProcessIsrVSync+76 )

Followup: MachineOwner
---------
Moreover, I would suggest you go for a virus scan. Scan the system for possible virus infection with the following programs.
Most of the error events as per the event log is ....
Quote:
Event[30803]:
Log Name: System
Source: atapi
Date: 2013-04-20T15:38:14.235
Event ID: 11
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: KenXyro-PC
Description:
The driver detected a controller error on \Device\Ide\IdePort0.
Either is is some hardware error or your backdated BIOS/chipset driver.

Change the cables connecting the HDD. Plug the HDD to another free slot on the motherboard. Also plan to update the BIOS.
Code:
BIOS Version/Date    Phoenix Technologies, LTD 6.00 PG, 02-Mar-2009
Unfortunately I am not able to find a place to get official downloads for the motherboard. You may search as per the manufacturer's specifications.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Let us know the results.
My System SpecsSystem Spec
26 May 2013   #9
KenXyro

Windows 7 Ultimate x64
 
 

I did updated the display drivers from ati website and the tool mentioned in the above post but looks like some of the drivers remained from previous. I didn't run driver sweeper.

Virus scan comes clean.
Ram diagnose from memtest shows no errors.

I don't know how to update BIOS.
Also, sometimes pc just restarts showing no BSOD even though "automatically restart" is uncheked. If the BSOD and restarts are cause of faulty hardware then which one is it so that I can replace? I'll try a different cable and slot of hard drive on motherboard.
My System SpecsSystem Spec
26 May 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Let us know the situation after replacing the cables and using another slot.

Also try to update the chipset driver.

From the previous analysis, the hardware element that may be suspected to be failing is the motherboard, but the final decision depends on the situation after changing these things.
My System SpecsSystem Spec
Reply

 BSOD when browsing internet using Google Chrome [Minidumps included]




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