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Windows 7: Occasional BSODs and Lock-Ups on new computer build

24 May 2013   #11
frkr

Windows 7 Home Premium x64
 
 

Hi, thanks for replying,
I think I might have been updating the gpu driver incorrectly before; I was using the AMD manager to only select the video driver. This time I tried using this guide (ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums) to update JUST the driver, so hopefully it worked.


My System SpecsSystem Spec
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24 May 2013   #12
Faladu

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
 
 

Just FYI, Microsoft Essentials is very weak for anti-virus against NEW ones.

AV-TEST - The Independent IT-Security Institute: Nov/Dec 2012

Sort by Protection column, it's by far the worst of 25 tested.

I use the one in 6th place, and will probably switch to the Bitdefender Suite (#1) once it runs out.

If you visit Bitdefender for a trial you can luck into a very fair offer.

Firewall + Antivirus/malware is critical....
My System SpecsSystem Spec
24 May 2013   #13
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Nice work,
For your Atheros driver, you have version 10.0.0.234 installed.

If you goto the Atheros website and scroll down you will see version 10.0.0.227

Try installing that version Atheros Drivers

Cheers

Dave
My System SpecsSystem Spec
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24 May 2013   #14
frkr

Windows 7 Home Premium x64
 
 

Thanks for the tip but I'm not as concerned about malware at the moment as I am about possible hardware or driver problems, and I think MSE is supposed to be good about that? This is a very new install and I've never had or suspected malware problems. If you see anything suspicious in my logs though please point it out and I'll definitely reconsider

edit: I'll definitely try going down to that driver as well, thanks.
My System SpecsSystem Spec
24 May 2013   #15
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by Faladu View Post
Just FYI, Microsoft Essentials is very weak for anti-virus against NEW ones.

AV-TEST - The Independent IT-Security Institute: Nov/Dec 2012

Sort by Protection column, it's by far the worst of 25 tested.

I use the one in 6th place, and will probably switch to the Bitdefender Suite (#1) once it runs out.

If you visit Bitdefender for a trial you can luck into a very fair offer.

Firewall + Antivirus/malware is critical....

MSE is recommended from a strict BSOD perspective, advising other AV's in the middle of
an analysis is confusing at best
My System SpecsSystem Spec
24 May 2013   #16
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If you cannot add anything positive, if you cannot go through the issue rightly, please leave it for them who can.

We know why we use MSE and why we suggest MSE to others. And we dont want to get into any contriversy relating to it; as we want to concentrate to the issue only.
My System SpecsSystem Spec
24 May 2013   #17
frkr

Windows 7 Home Premium x64
 
 

I just crashed again; no BSOD so no dump files to upload though.
My System SpecsSystem Spec
24 May 2013   #18
frkr

Windows 7 Home Premium x64
 
 

I ran the standard SeaTools tests and they all passed perfectly. Completely lost still on what to do. Starting to really regret not buying a pre-built computer.
My System SpecsSystem Spec
25 May 2013   #19
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Did you update this driver?

Code:
 
Driver: VKbms.sys
Dated: Thu Sep 30 17:16:33 2010
Refers to: HID mini driver for USB Fx2 Device (Razer driver)
Also update this driver:

Driver: RTKVHD64.sys
Refers to: Realtek High Definition Audio Function Driver
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=8&PFid=14&Level=3&Conn=2

Or Asus may have an update:

http://www.asus.com/Motherboards/P8H77V_LE/#support_Download_30

Also I see that your Realtek PCIe GBE Family controller appears disabled
Navigate to device manager and enable the device.

cheers

Dave
My System SpecsSystem Spec
25 May 2013   #20
frkr

Windows 7 Home Premium x64
 
 

Yes I already updated that Razer driver, although that legacy one was something that I had downgraded to previously anyhow to try to stop the crashes. Same with disabling the Realtek family controller, although I can re-enable that too.

As for my audio driver, like I said in my posts previously, I have the latest audio driver on the ASUS website (which is where I got all of my basic drivers when I first installed windows etc.) The one on the RealTek website was published more recently however so I'll try that. I'll upload my SF diagnostic folder right after to confirm I have those installed correctly.
My System SpecsSystem Spec
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 Occasional BSODs and Lock-Ups on new computer build




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