Occasional BSODs and Lock-Ups on new computer build

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  1. Posts : 17
    Windows 7 Home Premium x64
    Thread Starter
       #11

    Hi, thanks for replying,
    I think I might have been updating the gpu driver incorrectly before; I was using the AMD manager to only select the video driver. This time I tried using this guide (ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums) to update JUST the driver, so hopefully it worked.
      My Computer


  2. Posts : 1,269
    Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
       #12

    Just FYI, Microsoft Essentials is very weak for anti-virus against NEW ones.

    AV-TEST - The Independent IT-Security Institute: Nov/Dec 2012

    Sort by Protection column, it's by far the worst of 25 tested.

    I use the one in 6th place, and will probably switch to the Bitdefender Suite (#1) once it runs out.

    If you visit Bitdefender for a trial you can luck into a very fair offer.

    Firewall + Antivirus/malware is critical....
      My Computer


  3. Posts : 2,014
    Windows 7 Professional 64bit
       #13

    Nice work,
    For your Atheros driver, you have version 10.0.0.234 installed.

    If you goto the Atheros website and scroll down you will see version 10.0.0.227

    Try installing that version :) Atheros Drivers

    Cheers

    Dave
      My Computer


  4. Posts : 17
    Windows 7 Home Premium x64
    Thread Starter
       #14

    Thanks for the tip but I'm not as concerned about malware at the moment as I am about possible hardware or driver problems, and I think MSE is supposed to be good about that? This is a very new install and I've never had or suspected malware problems. If you see anything suspicious in my logs though please point it out and I'll definitely reconsider :)

    edit: I'll definitely try going down to that driver as well, thanks.
      My Computer


  5. Posts : 2,014
    Windows 7 Professional 64bit
       #15

    Faladu said:
    Just FYI, Microsoft Essentials is very weak for anti-virus against NEW ones.

    AV-TEST - The Independent IT-Security Institute: Nov/Dec 2012

    Sort by Protection column, it's by far the worst of 25 tested.

    I use the one in 6th place, and will probably switch to the Bitdefender Suite (#1) once it runs out.

    If you visit Bitdefender for a trial you can luck into a very fair offer.

    Firewall + Antivirus/malware is critical....

    MSE is recommended from a strict BSOD perspective, advising other AV's in the middle of
    an analysis is confusing at best
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #16

    If you cannot add anything positive, if you cannot go through the issue rightly, please leave it for them who can.

    We know why we use MSE and why we suggest MSE to others. And we dont want to get into any contriversy relating to it; as we want to concentrate to the issue only.
      My Computer


  7. Posts : 17
    Windows 7 Home Premium x64
    Thread Starter
       #17

    I just crashed again; no BSOD so no dump files to upload though.
      My Computer


  8. Posts : 17
    Windows 7 Home Premium x64
    Thread Starter
       #18

    I ran the standard SeaTools tests and they all passed perfectly. Completely lost still on what to do. Starting to really regret not buying a pre-built computer.
      My Computer


  9. Posts : 2,014
    Windows 7 Professional 64bit
       #19

    Did you update this driver?

    Code:
     
    Driver: VKbms.sys
    Dated: Thu Sep 30 17:16:33 2010
    Refers to: HID mini driver for USB Fx2 Device (Razer driver)
    Also update this driver:

    Driver: RTKVHD64.sys
    Refers to: Realtek High Definition Audio Function Driver
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=8&PFid=14&Level=3&Conn=2

    Or Asus may have an update:

    http://www.asus.com/Motherboards/P8H77V_LE/#support_Download_30

    Also I see that your Realtek PCIe GBE Family controller appears disabled
    Navigate to device manager and enable the device.

    cheers

    Dave
      My Computer


  10. Posts : 17
    Windows 7 Home Premium x64
    Thread Starter
       #20

    Yes I already updated that Razer driver, although that legacy one was something that I had downgraded to previously anyhow to try to stop the crashes. Same with disabling the Realtek family controller, although I can re-enable that too.

    As for my audio driver, like I said in my posts previously, I have the latest audio driver on the ASUS website (which is where I got all of my basic drivers when I first installed windows etc.) The one on the RealTek website was published more recently however so I'll try that. I'll upload my SF diagnostic folder right after to confirm I have those installed correctly.
      My Computer


 
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