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Windows 7: Occasional BSODs and Lock-Ups on new computer build

23 May 2013   #1

Windows 7 Home Premium x64
 
 
Occasional BSODs and Lock-Ups on new computer build

Hello, I'm posting here as a last resort after being unable to get my new build to work cleanly. I first put together this computer 1-2 months ago and within a week started experiencing freezing issues, categorized into one of these 3:
1) rare BSODs
2) the most common, simple computer freezing (monitor frozen, can't use mouse or keyboard, audio buzzes or buzzes and turns off) forcing me to hard reboot after 15+ minutes
3) computer stuttering (similar to 2 except it recovers, lasting from a few seconds to a minute)

This would *usually* happen when I was either playing a game (Team Fortress 2, Counter Strike: Global Offensive) or more commonly, watching any random youtube video or stream (like twitch.tv). Although to be honest if I'm using my computer then I'm usually doing one of those anyhow so... The episodes would vary in frequency from anywhere from 1-2 times a day to once a week. At first it seemed like a RAM issue and memtest86+ confirmed because although my memory had passed an initial scan; when I tested more intensively a bunch of errors cropped up and I RMA'd it. Two weeks later I received a brand new RAM kit which passed 12+ hours of memtest86+ perfectly.

Unfortunately, the freezing problems continued even with the new RAM installed (trying the sticks individually and together). Suspecting a gpu issue I tried disabling hardware acceleration from youtube videos yet I would experience freezes even without my video card being used. I also considered overheating issues but there is no dust and two working case fans alongside the existing cpu/gpu/psu fans and running CPUID HWMonitor gave perfectly standard temperature readings. I also ran prime95 for 10+ hours and ran several cpu+gpu intensive benchmark tests without crashing.

Some of the BSOD dump files and events from eventviewer (they don't appear during the non-BSOD freezes though) pointed to a driver issue so I attempted updating some drivers. A couple of my drivers were actually embarrassingly out of date (I swear I had downloaded the newest ones when I first built the computer...) so I updated them... only one seemed to have any effect. When I went to the website for the network card in my wireless adapter (Drivers for Atheros AR9285 and Windows 7) I saw a newer driver than the one on my manufacturer's website (Rosewill.com - Computer Case, Power Supply, Computer Accessories, Networking, Peripherals. Price, Quality, and Services.) although my specific adapter wasn't actually listed on the network card's website. Nonetheless I tried installing it anyhow and coincidentally or not my computer freezes disappeared. Up until I randomly BSOD'd again after a week without issues.

Frustrated, my friend suggested I reformat entirely, which I did reluctantly this past weekend. It hasn't fixed my problems and I've seen possibly even more freezes than the couple of weeks before I reformatted but after I received my new RAM and updated all my drivers (where I "only" bsod'd twice and didn't suffer any other freezes). I had 1 random freeze within half an hour after reformatting where all I was doing was configuring my firefox settings (I then went into safemode and uninstalled/reinstalled to my manufacturer's wireless driver), had 1 BSOD last night right after playing a CS:GO game (uninstalled/reinstalled back to the atheros wireless driver), and 1 freeze this afternoon watching a youtube video.

I tried using driver verifier testing all drivers a couple nights ago (using this guide Windows BSOD analysis - A thorough usage guide) and my computer started BSODing on boot. The BIOS would load but it wouldn't even let me get into safe mode. Thankfully I was able to use system restore and load an earlier restore point. I also tried using the utility WhoCrashed on the dump files which pointed to my wireless or usb drivers. After my crash today I loaded verifier using this guide Using Driver Verifier to identify issues with Drivers and was able to reboot fine. I should be still running it; though my machine hasn't BSOD'd yet.

I plan on running SeaTools overnight (SeaTools | Seagate) to test my HDD because a friend noticed I had a couple events that showed HDD controller errors (something like that) after my hard reboots and am also considering lowering the voltage/speed on my RAM (I am currently running at default settings and NOT overclocking or undervolting or anything) because another friend told me that he stopped having crashes after lowering the voltage on his RAM. My last step would be to RMA my video card or god-help-me my mother board (I desperately don't want to do either).

I've attached my SF Diagnostic tool folder to this post. Thank you for your time.


My System SpecsSystem Spec
.

23 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

From your crash logs:

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck C9, {23e, fffff8800423b324, fffff9800611cea0, 0}
Unable to load image \SystemRoot\system32\DRIVERS\dtsoftbus01.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 )
Followup: MachineOwner
---------
3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
STOP 0x000000C9: DRIVER_VERIFIER_IOMANAGER_VIOLATION
Usual causes: Driver verifier

These drivers need updating, if you are unable to update (if they are the latest) then
attempt to Roll Back The Drivers


Code:
 
Driver:dtsoftbus01.sys
Dated: Fri Jan 13 13:45:46 2012
Refers to: Daemon Tools driver Possible BSOD issues in Windows 7
Please uninstall Daemon tools. If Deamon tools is no longer on your system
then navigate to:

C:\windows\system32\drivers and locate dtsoftbus01.sys
Rename to: dtsoftbus01.sys.old
Reboot your computer and see if any issues arise?
If no issues arise then return to the drivers folder and right click driver dtsoftbus01.sys and delete.

Code:
Driver: VKbms.sys
Dated: Thu Sep 30 17:16:33 2010
Refers to: HID mini driver for USB Fx2 Device (Razer driver)
http://www.razersupport.com/index.php?_m=downloads&_a=view

Code:
Driver: atikmdag.sys
Dated: Fri Mar 29 02:27:04 2013
Refer to: ATI Video Drivers
http://support.amd.com/us/Pages/AMDSupportHub.aspx
(If this is latest roll bak driver)

Code:
Driver: athrx.sys
Refer to: Qualcomm Atheros AR9285 network adapter driver
Dated: Mon Mar 11 11:04:29 2013
Try reinstalling this driver from here:
http://www.atheros.cz/atheros-wirele...et=37&system=5

You can disable driver verifier if you havent already.

Cheers

Dave
My System SpecsSystem Spec
23 May 2013   #3

Windows 7 Home Premium x64
 
 

Hello, since those logs I have indeed already uninstalled daemon tools (there is no longer a dtsoftbus01.sys in my computer) and changed to that atheros network adapter driver.

I will try installing the razer synapse 2.0 driver and installing an older GPU driver though (there are no older ones to roll back to since this is a new install).

Also I will turn off driver verifier (is all the information I could get from it already in those logs? I wasn't sure).

Thanks for your post! I will be sure to update if I crash again.
My System SpecsSystem Spec
.


23 May 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

According to your logs, dtsoftbus01.sys is present on your system as of 22/05/2013,
can you check the driver folder to confirm please?

Try reinstalling the ATI driver, just install the driver only.

Also for an Anti-virus we recommend:

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

Microsoft Security Essentials - Microsoft Windows
Note   Note
Once downloaded, update and run a full system scan


cheers

Dave
My System SpecsSystem Spec
23 May 2013   #5

Windows 7 Home Premium x64
 
 

I checked again and I did not see the daemon tools driver in the C:\Windows\System32\Drivers folder... and daemon tools is no longer in programs + settings either. I'm uploading another SF Diagnostic zip that will maybe confirm that it's no longer on my computer?? I really thought I uninstalled it several days ago but...

Also yes, Microsoft Security Essentials was one of the first programs I installed on my computer and is the only anti virus I use, none of the scans have come up with any viruses since I installed it. I'll try installing only the driver part of the ATI update although I believe that is what I was initially using several weeks ago before I updated all my drivers completely. Also now that I think about it I'm certain that my first crash after my reformat came before I had installed daemon tools or my razer drivers, but probably after my GPU and network card drivers.
My System SpecsSystem Spec
23 May 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Yes the driver is present, but that log was from 22/05/2013.

See if updating the GPU and network drivers resolve your issue?

Asus support page may have some drivers also:

http://www.asus.com/Motherboards/P8H77V_LE/#support_Download_30
My System SpecsSystem Spec
23 May 2013   #7

Windows 7 Home Premium x64
 
 

I've experienced crashes in the past with those same gpu and network drivers so i'm not that hopeful, but I'll see I guess. That Asus website is also where I downloaded most of my basic drivers for my computer (chipset, audio, usb, and LAN). Not sure what other drivers there would possibly help me, maybe the ASUS USB3.0 Boost in utilities is worth trying? or one of the other utility ones?
My System SpecsSystem Spec
23 May 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

I would say definately the USB 3.0 drivers, as there have been a few
BSOD relating to USB 3.0 lately.

Then once you have the drivers sorted for GPU and Networking, test the system
and see if your BSOD issues remain?

cheers

Dave
My System SpecsSystem Spec
24 May 2013   #9

Windows 7 Home Premium x64
 
 

Well, as expected I suppose, I bsod'd again earlier tonight. This time it was in between games of CS:GO (I was just idling on the main menu after a game).
The utility WhoCrashed output this:
Code:
  Crash Dump Analysis 
Crash dump  directory: C:\Windows\Minidump

Crash dumps are enabled on your  computer.

On  Fri 5/24/2013 3:43:22 AM GMT your computer crashed
crash dump file:  C:\Windows\Minidump\052313-17284-01.dmp
This was probably caused by the  following module: ntoskrnl.exe (nt+0x75C00) 
Bugcheck code: 0x50  (0xFFFFF8804983C5F8, 0x0, 0xFFFFF800031CFB3C, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path:  C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel &  System
Bug check description: This indicates that invalid system memory has  been referenced.
This appears to be a typical software driver bug and is not  likely to be caused by a hardware problem. 
The crash took place in the  Windows kernel. Possibly this problem is caused by another driver that cannot be  identified at this time. 



On Fri 5/24/2013 3:43:22 AM GMT your computer  crashed
crash dump file: C:\Windows\memory.dmp
This was probably  caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0) 
Bugcheck code:  0x50 (0xFFFFF8804983C5F8, 0x0, 0xFFFFF800031CFB3C, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
Bug check description:  This indicates that invalid system memory has been referenced.
This appears  to be a typical software driver bug and is not likely to be caused by a hardware  problem. 
The crash took place in the Windows kernel. Possibly this problem  is caused by another driver that cannot be identified at this time. 
no idea what that means though. I'll also upload the relevant dump file and my event log.

also, I already had installed the USB 3.0 drivers because those are pretty basic, just not the "usb 3.0 boost" utility. Let me know if there's any other information about the crashes I can provide. I wasn't sure what to upload besides the dmp files.

edit: and I didn't have Driver Verifier running either because you said to disable it, should I maybe turn it back on??
My System SpecsSystem Spec
24 May 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

All your driver issues are exactly as I described in post #2

No changes have been made to any of these drivers since my last analysis.

Code:
 
Driver: atikmdag.sys
Dated: Fri Mar 29 02:27:04 2013
Refer to: ATI Video Drivers
So for your Graphic drivers, I suggest you try updating to the latest version dated: 4/24/2013
(Just install the driver only)
http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx

or from Sapphire web-site:

http://www.sapphiretech.com/presentation/downloads/download_index.aspx?psn=0006&lid=1

Hopefully that should sort out your GPU driver issues.

dtsoftbus01.sys is now not showing in your logs, so that's good.

So the only driver left to sort (providing GPU drivers are ok) is:

Code:
 
Driver: athrx.sys
Refer to: Qualcomm Atheros AR9285 network adapter driver 
Dated: Mon Mar 11 11:04:29 2013
I will try to locate another driver for you.


cheers

Dave
My System SpecsSystem Spec
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