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Windows 7: BSOD seemingly at random, involving ntoskrnl.exe

23 May 2013   #1
sboast

Windows 7 Home Premium 64bit
 
 
BSOD seemingly at random, involving ntoskrnl.exe

I have an HP TouchSmart 610, running Windows 7 Home Premium edition, 64bit. For the last few months, the computer has been shutting down seemingly at random. This happens when the computer is asleep and also when I'm actively using it. I have attached the SF Diagnostic information. I'm pretty frustrated. After one of these shut downs, restarting the system will take up to 4-5 minutes longer than normal. Thanks for your help.

OS: Microsoft Windows 7 Home Premium, version 6.1.7601 SP 1 Build 7601
CPU: i5-2300 @2.80 GHz
RAM: 6.00 GB
Display: Intel HD Graphics Family


My System SpecsSystem Spec
.
23 May 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

All of your BSODs pointed to one of two things:
you wireless driver
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8005eeba10, fffff80000b9c3d8, fffffa8009db33a0}

*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
Probably caused by : netr28x.sys

Followup: MachineOwner
---------
Driver Reference Table - netr28x.sys

Please update the driver from here: MediaTek - Downloads Windows


And your Wired LAN driver
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8005ec4a10, fffff80000b9c3d8, fffffa800859aae0}

*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys

Followup: MachineOwner
---------
Driver Reference Table - Rt64win7.sys

Please update the driver from here: Realtek
My System SpecsSystem Spec
24 May 2013   #3
sboast

Windows 7 Home Premium 64bit
 
 

Thank you so much for your incredibly quick reply. I have updated both drivers as you recommended. I will advise you in a few days if this did the trick. Thanks again.
My System SpecsSystem Spec
.

24 May 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Glad I could help.
My System SpecsSystem Spec
31 May 2013   #5
sboast

Windows 7 Home Premium 64bit
 
 

It's been a week and there have been no unexpected shutdowns. I believe you're diagnosis was right on the money. Again, I thank you so much for sharing your expertise.
My System SpecsSystem Spec
03 Jun 2013   #6
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

I am glad to hear things worked out.
My System SpecsSystem Spec
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 BSOD seemingly at random, involving ntoskrnl.exe




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