Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD seemingly at random, involving ntoskrnl.exe


23 May 2013   #1

Windows 7 Home Premium 64bit
 
 
BSOD seemingly at random, involving ntoskrnl.exe

I have an HP TouchSmart 610, running Windows 7 Home Premium edition, 64bit. For the last few months, the computer has been shutting down seemingly at random. This happens when the computer is asleep and also when I'm actively using it. I have attached the SF Diagnostic information. I'm pretty frustrated. After one of these shut downs, restarting the system will take up to 4-5 minutes longer than normal. Thanks for your help.

OS: Microsoft Windows 7 Home Premium, version 6.1.7601 SP 1 Build 7601
CPU: i5-2300 @2.80 GHz
RAM: 6.00 GB
Display: Intel HD Graphics Family

My System SpecsSystem Spec
.

23 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

All of your BSODs pointed to one of two things:
you wireless driver
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8005eeba10, fffff80000b9c3d8, fffffa8009db33a0}

*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
Probably caused by : netr28x.sys

Followup: MachineOwner
---------
Driver Reference Table - netr28x.sys

Please update the driver from here: MediaTek - Downloads Windows


And your Wired LAN driver
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8005ec4a10, fffff80000b9c3d8, fffffa800859aae0}

*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys

Followup: MachineOwner
---------
Driver Reference Table - Rt64win7.sys

Please update the driver from here: Realtek
My System SpecsSystem Spec
24 May 2013   #3

Windows 7 Home Premium 64bit
 
 

Thank you so much for your incredibly quick reply. I have updated both drivers as you recommended. I will advise you in a few days if this did the trick. Thanks again.
My System SpecsSystem Spec
.


24 May 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Glad I could help.
My System SpecsSystem Spec
31 May 2013   #5

Windows 7 Home Premium 64bit
 
 

It's been a week and there have been no unexpected shutdowns. I believe you're diagnosis was right on the money. Again, I thank you so much for sharing your expertise.
My System SpecsSystem Spec
03 Jun 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

I am glad to hear things worked out.
My System SpecsSystem Spec
Reply

 BSOD seemingly at random, involving ntoskrnl.exe




Thread Tools



Similar help and support threads for2: BSOD seemingly at random, involving ntoskrnl.exe
Thread Forum
Solved BSOD, ntoskrnl.exe, memory_management seemingly at random. BSOD Help and Support
BSOD seemingly random related to ntoskrnl.exe BSOD Help and Support
Random BSOD, mostly involving ntoskrnl.exe BSOD Help and Support
Solved BSOD involving ntoskrnl.exe 4+ BSOD Help and Support
Solved New Built PC BSODīs at seemingly random times (ntoskrnl.exe) BSOD Help and Support
Random BSODs, various errors all involving NTOSKRNL.EXE BSOD Help and Support
Solved BSOD Involving ntoskrnl.exe BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Đ Designer Media Ltd

All times are GMT -5. The time now is 01:54 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33