BSOD seemingly at random, involving ntoskrnl.exe

sboast · 23 May 2013

I have an HP TouchSmart 610, running Windows 7 Home Premium edition, 64bit. For the last few months, the computer has been shutting down seemingly at random. This happens when the computer is asleep and also when I'm actively using it. I have attached the SF Diagnostic information. I'm pretty frustrated. After one of these shut downs, restarting the system will take up to 4-5 minutes longer than normal. Thanks for your help.

OS: Microsoft Windows 7 Home Premium, version 6.1.7601 SP 1 Build 7601
CPU: i5-2300 @2.80 GHz
RAM: 6.00 GB
Display: Intel HD Graphics Family

Dsprague · 23 May 2013

All of your BSODs pointed to one of two things:
you wireless driver

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8005eeba10, fffff80000b9c3d8, fffffa8009db33a0}

*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
Probably caused by : netr28x.sys

Followup: MachineOwner
---------

Driver Reference Table - netr28x.sys

Please update the driver from here: MediaTek - Downloads Windows

And your Wired LAN driver

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8005ec4a10, fffff80000b9c3d8, fffffa800859aae0}

*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys

Followup: MachineOwner
---------

Driver Reference Table - Rt64win7.sys

Please update the driver from here: Realtek

sboast · 24 May 2013

Thank you so much for your incredibly quick reply. I have updated both drivers as you recommended. I will advise you in a few days if this did the trick. Thanks again.

Dsprague · 24 May 2013

Glad I could help.

sboast · 31 May 2013

It's been a week and there have been no unexpected shutdowns. I believe you're diagnosis was right on the money. Again, I thank you so much for sharing your expertise.

Dsprague · 03 Jun 2013

I am glad to hear things worked out.