Brand new machine, BSOD occasionally while running DVR software.

jivex5k · 23 May 2013

Hey guys, hoping to get some input on what could be causing these occasional BSOD.
Here's the system specs:
Windows 7 Embedded (Application Compatibility Template)
i7 - 3770 processor
4 GB DDR3 Ram
Foxconn Z75AS motherboard
Silverstone 500W PSU
Rosewill Sata Card, uses Silicon Image 3114 chipset (PCI)
Radeon HD5450 PCI-E card
2 Western Digital Green Drive 3TB each, GPT. (WD30EURS)
1 Western Digital Green Drive 2TB (WD20EURS)

Here's the kicker: 3 DVR Capture Cards with 16 BNC inputs each, so I have 48 cameras going to the system.

Specifically they are NUUO cards, SCB7000 series, but I don't think that really matters.

I noticed the SATA card was unresponsive in the middle of the night, and this afternoon as it says in the event log. That doesn't seem to have a consistent timing with the timing of the DVR software restarting itself, and the BSODs, I think it may be unrelated.

I have been testing the hardware with trial and error, unplugging the BNC connecters from all but one card. I'm going to keep doing hardware trials, but an analysis on the dump would really help steer me in the right direction.

As always, thanks in advance for any input or guidance you may offer!

Dsprague · 23 May 2013

It looks like your DVR drivers are the ones causing the problems:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff8800705a1d0, 2, 0, fffff88004d828cc}

Unable to load image scb7000.sys, Win32 error 0n2
*** ERROR: Module load completed but symbols could not be loaded for scb7000.sys
Probably caused by : scb7000.sys ( scb7000+8cc )

Followup: MachineOwner
---------

not entirely sure where to go to update the drivers but they are infact rather old:

Code:

kd> lmvm scb7000
start             end                 module name
fffff880`04d82000 fffff880`04d8bf00   scb7000    (no symbols)           
    Loaded symbol image file: scb7000.sys
    Image path: scb7000.sys
    Image name: scb7000.sys
    Timestamp:        Wed Jun 29 05:14:03 2011 (4E0AECDB)
    CheckSum:         000157E2
    ImageSize:        00009F00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

you may need to contact the manufacturer as looking around their website this was all I found in the way of software downloads: NUUO Inc.

jivex5k · 23 May 2013

Wow those are old drivers, I'll contact NUUO to see if they have newer ones.
In the meantime, I took out one card, noticed a slight scratch on the PCB board, and I think it has fixed the issue!
Your analysis definitely supports that theory.
Thanks for the help, I really appreciate you taking your time to check it out. :)

Dsprague · 23 May 2013

Always glad to help, plus it was the first time I got to debug windows 7 embedded, not that it was vastly different from regular windows but interesting none the less.