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Windows 7: BSOD: Driver power State Failure


23 May 2013   #1

Windows 7 Home edition x64
 
 
BSOD: Driver power State Failure

Hello,

About 50% of the time that I shut down my PC, it freezes on the message "Shutting down" and after a while gives me a BSOD. I also get a BSOD every now and then when I'm browsing the web. I've ran the SF diagnostic tool and will post the results here.

I also came across the following similar looking article:

Driver power State Failure

I would be extremely grateful if somebody could shed some light on the situation, I strongly believe that this is one of the main causes of my insomnia, after bankruptcy and alcoholism of course.

My System SpecsSystem Spec
.

23 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

All of your BSODs are being caused by your graphics driver:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8007957a10, fffff80000b9c3d8, fffffa800717ae10}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys

Followup: MachineOwner
---------
Driver Reference Table - nvlddmkm.sys

Looking at the driver we can see it is very very old:

Code:
kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f000000 fffff880`0fc75d80   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sun Jul 10 18:12:46 2011 (4E1A23DE)
    CheckSum:         00C7AFE4
    ImageSize:        00C75D80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please update the driver from here: Drivers - Download NVIDIA Drivers
My System SpecsSystem Spec
24 May 2013   #3

Windows 7 Home edition x64
 
 

Thanks a lot for the extremely quick response! Found the driver corresponding to my graphics card and downloading it as we speak. I'll repost in a week if the solution works out or worst case, at the next BSOD

Once again I really appreciate the help!
My System SpecsSystem Spec
.


29 May 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Glad to be of help.
My System SpecsSystem Spec
30 May 2013   #5

Windows 7 Home edition x64
 
 

Hey,

The solution seems to have partially worked, my PC has finally started shutting down appropriately Unfortunately, I just had another BSOD (the first since i updated the driver), this time while web browsing. Could you please give me any other suggestions, if available? I include the dump from the sf diagnostic tool.
My System SpecsSystem Spec
30 May 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It appears that it is your display driver acting up this time:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8007d02a10, fffff8000458a748, fffffa800f574ae0}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys

Followup: MachineOwner
---------
Try updating the driver from here: Drivers - Download NVIDIA Drivers
My System SpecsSystem Spec
30 May 2013   #7

Windows 7 Home edition x64
 
 

Hey,

Thanks once again for the quick response!

Sorry to exhibit my ignorance but I'm not sure how to get the display driver.. all I can do is navigate to the graphics card drivers but i have already downloaded that. More worryingly, I just tried to access the nvidia control panel and it tells me that an nvidia graphics card was not detected on my system, even though i have a GT555M. Has my gpu fried itself or something?
My System SpecsSystem Spec
30 May 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

well, that is rather conscerning but, try uninstalling the graphics driver and then re-installing it:

Navigate to the device manager by right clicking my computer and selecting manage

from the device manager select display adapters

Right click the display adapter named after your graphics card and select uninstall

Reboot

Run driver sweeper to make sure that he Nvidia display drivers are completely gone

re-download and re-install the driver.

reboot

test and see if you get further blue screen problems.
My System SpecsSystem Spec
30 May 2013   #9

Windows 7 Home edition x64
 
 

Hi,

Started working towards that but all I see in display adapters is: Intel(R) HD Graphics 3000 and nothing named by my graphics card. Also, when I re-started my computer just now, on boot it seems like it switched off a couple of times and only managed to bring me to the first BIOS screen on the 3rd try (the fan and lights were going on and off the first 2 attempts).

Might this be the end?



P.S. Thanks for your continuous support.
My System SpecsSystem Spec
30 May 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Hang tight I'm going to see if I can get other eyes on this problem in the mean time try working through this tutorial:

Troubleshooting Windows 7 Failure to Boot
My System SpecsSystem Spec
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 BSOD: Driver power State Failure




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