BSOD possibly viewing videos, error 0x000000d1

Hi there,

I have had a couple of BSODs (both 0x000000d1) over the past month that seem to occur when viewing videos (this time at least there were two Youtube videos on different tabs of Chrome - last time I seem to recall it was a similar scenario).

I run a dual monitor setup, using the onboard (Intel HD Graphics 4000) DVI for one and an NVIDIA GeForce GT 610 DVI for the other. I could look at switching to just the GEFORCE, but would need to get an HDMI to DVI or VGA to DVI adaptor.

Anyway, that's all the info I've got. I've attached the diag files - please let me know if you need anything else.

*Thank you* so much in advance for your help.

Ali

Code:

BugCheck D1, {fffffa8012dc5000, 2, 0, fffff8800bd6daf0}

*** WARNING: Unable to verify timestamp for pssdklbf.sys
*** ERROR: Module load completed but symbols could not be loaded for pssdklbf.sys
Probably caused by : pssdklbf.sys ( pssdklbf+caf0 )

Code:

Usual causes:  Device driver

This bugcheck was caused by driver, attempting to access a pageable region of memory, when the IRQL was too high to do so. This is usually due to poorly written drivers, but can be due to RAM or a corrupted page file.

Code:

0: kd> lmvm pssdklbf
start             end                 module name
fffff880`0bd61000 fffff880`0bd75000   pssdklbf T (no symbols)           
    Loaded symbol image file: pssdklbf.sys
    Image path: \??\C:\Windows\system32\Drivers\pssdklbf.sys
    Image name: pssdklbf.sys
    Timestamp:        Tue Jun 23 08:57:38 2009 (4A408AF2)
    CheckSum:         0001118B
    ImageSize:        00014000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The above driver is related to some Packet Sniffer program, I've found a similar thread here - BSOD problems

Code:

0: kd> lmvm IDSvia64
start             end                 module name
fffff880`0bc28000 fffff880`0bcaa000   IDSvia64 T (no symbols)           
    Loaded symbol image file: IDSvia64.sys
    Image path: \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.1.22\Definitions\IPSDefs\20130523.001\IDSvia64.sys
    Image name: IDSvia64.sys
    Timestamp:        Wed Aug 29 03:48:40 2012 (503D8308)
    CheckSum:         00081FFB
    ImageSize:        00082000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your Norton Internet Security seems to be causing a few problems, please remove the program with the Norton Removal Tool, and then install and run full scans with these proven alternatives which work best with Windows 7, due to compatibility with the operating system and lightweight nature on system resources.

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Hi

All the BSOD points to pssdklbf.sys.. which is a packet sniffer SDK used by tbbmeter in your case (Total Broadband meter)

As far as i can tell you are using version 0.9.9.4 but as per the site the latest is 0.9.8.4... Either use this version or remove it completely and use other Bandwidth meters.

Let me know your feedback

Hi there,

Thanks so much for the super quick reply - I really appreciate it.

The packet sniffer program is thinkbroadband's meter. I'll quite happily uninstall that - I had it running for a couple of specific reasons a few months back, but I don't need it now. Identifying that put me onto this thread which seems like it has caused BSODs for others.

In terms of Norton - I may not have a choice of uninstalling it at the mo, as I'd need to talk to my IT dept. Politics and all that, but I understand that for BSOD-free life and better BSOD analysis it should be replaced with an alternative.

Thanks again - really much appreciated.

Ali

Thanks centaur78 as well - just seen your post - again, much appreciated. :)

alergy said:

Thanks centaur78 as well - just seen your post - again, much appreciated. :)

happy to help

If you feel the issue is resolved... please mark the thread as solved and REP those helped.

Welcome, glad to see your issue solved :)