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Windows 7: BSOD Random Bugcheck code: 0xC5


24 May 2013   #1

Win7 32bit
 
 
BSOD Random Bugcheck code: 0xC5

I have new pc, and it will give me random BSOD everyday atleast twice

Attachment 269543

My System SpecsSystem Spec
.

24 May 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

The problem is as appearing, with the relatek network driver.
Code:
ad3fb4c0  8d90a572Unable to load image \SystemRoot\system32\DRIVERS\Rt86win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt86win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt86win7.sys
 Rt86win7+0x2572
And it is very old.
Code:
8d908000 8d981000   Rt86win7 T (no symbols)           
    Loaded symbol image file: Rt86win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt86win7.sys
    Image name: Rt86win7.sys
    Timestamp:        Wed Nov 23 20:29:11 2011 (4ECD0A3F)
    CheckSum:         0007F9B1
    ImageSize:        00079000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from http://www.realtek.com/downloads/dow...&GetDown=false. Take the Windows 7 and WinServer 2008 R2 Auto Installation Program (SID:1581786), dated 2013/5/22.

For more precise info, upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
24 May 2013   #3

Win7 32bit
 
 

Attachment 269558

Thanks, downloaded the network driver and will test
My System SpecsSystem Spec
.


24 May 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Let us know how it is working after updating the driver. If there are any more BSOD, post it following the Blue Screen of Death (BSOD) Posting Instructions.

Will compare the further dumps with the uploaded msinfo32 file.
My System SpecsSystem Spec
24 May 2013   #5

Win7 32bit
 
 

Attachment 269591

It crashed again

will it help if I do a clean install again
My System SpecsSystem Spec
25 May 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Your crash dump is not showing any finite probable cause.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If memtest comes free from errors, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
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 BSOD Random Bugcheck code: 0xC5




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