BSOD Kernal-Power 41 playing videos &/or using Mozilla browser

spookster · 24 May 2013

Hi,
Noob here.

I've read all the Kernal-Power BSOD threads I could find here and tried the fixes suggested, or looked for the problems that have been presented.

I have updated all the Windows updates, graphic drivers, even the Ethernet/network/wifi drivers that are available for my machine.

Still does it, just not always. I can play videos (sometimes) in Mozilla, but not directly from my drive, (most of the time).

I've attached the mini dump zip file and hope someone can point me to the problem.

Thanks.

Dsprague · 24 May 2013

OK had a peek at your files and a few things that need to be addressed:
Your graphics driver seems to be the cause of all your BSODs:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 119, {1, b1663, b16b6, b16b5}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiVerifyDriverReportedFenceId+ad )

Followup: MachineOwner
---------

Driver Reference Table - igdkmd64.sys

Looking at the driver its self we can see it is at least three years out of date:

Code:

kd> lmvm igdkmd64
start             end                 module name
fffff880`0a21e000 fffff880`0abf7300   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed Apr 21 14:18:39 2010 (4BCF417F)
    CheckSum:         009E66EF
    ImageSize:        009D9300
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update the driver from here: https://downloadcenter.intel.com/Default.aspx

Next it seems you do not have service pack one please install it it contains a number of security and stability updates:

Learn how to install Windows 7 Service Pack 1 (SP1)

spookster · 24 May 2013

Thank you, I will do what you suggest and let you know how it works.

Dsprague · 29 May 2013

If you do not receive another BSOD with in a week please mark the thread as solved.

spookster · 29 May 2013

I will, I've been loading it down to see if it'll break.

spookster · 02 Jun 2013

So, I loaded it down and something did break. Now i can see video and audio on my browsers, but not on any of my video viewers. It is now audio only. I've attached the latest information

spookster · 02 Jun 2013

It also now takes 3-5 minutes to boot up from scratch.

Dsprague · 03 Jun 2013

To help with The start up time try preforming a clean boot:

Troubleshoot Application Conflicts by Performing a Clean Startup

In the mean time I am going to look through your log files to see if I can figure out what is going on with your video issues.

spookster · 03 Jun 2013

Thank you. I will do this tonight.