BSOD - driver power state failure or ntoskrnl.exe problem?

ELJPhD · 24 May 2013

Hello,

I've had 3 BSOD in the last few days, usually when my computer is asleep or when I am not actively using it. Malwarebytes anti-malware software indicates no issues, as does esot nod antivirus5.

Ran a free program (BlueScreenView v1.47 by nirsoft) which indicated a driver power state failure and/or a ntoskrnl.exe problem.

I do not know how to proceed, and would love some advice!

Dsprague · 24 May 2013

All of your crashes are caused by your Texas instruments USB 3.0 driver:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80140bfcd0, fffff80000b9c3d8, fffffa8011a2aac0}

*** WARNING: Unable to verify timestamp for tihub3.sys
*** ERROR: Module load completed but symbols could not be loaded for tihub3.sys
Probably caused by : tihub3.sys

Followup: MachineOwner
---------

Driver Reference Table - tihub3.sys

Looking at the driver we can see it is rather old:

Code:

kd> lmvm tihub3
start             end                 module name
fffff880`053d7000 fffff880`053fb000   tihub3   T (no symbols)           
    Loaded symbol image file: tihub3.sys
    Image path: \SystemRoot\system32\DRIVERS\tihub3.sys
    Image name: tihub3.sys
    Timestamp:        Wed Nov 23 00:50:16 2011 (4ECC8998)
    CheckSum:         00021577
    ImageSize:        00024000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update your driver from here: Analog, Embedded Processing, Semiconductor Company, Texas Instruments - TI.com

ELJPhD · 24 May 2013

Thanks for the quick reply! Although it took awhile to find a new driver, I've updated it and am hoping for the best.

Dsprague · 29 May 2013

If you don't experience another BSOD with in a week please mark the thread as solved.

ELJPhD · 04 Jun 2013

Still having trouble... ended up just reinstalling the same driver as I could not find a site to download the latest version of the driver: Texas Instruments USB Root Hub driver 1.16.2.0.

Any other suggestions?

Dsprague · 05 Jun 2013

You can try running through these tutorials:

USB Driver - General Fix for Problems

USB Selective Suspend - Turn On or Off