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Windows 7: BSOD playing League of Legends, error 3b.


24 May 2013   #1

Window 7 64bit
 
 
BSOD playing League of Legends, error 3b.

Help please! I'm not an expert with computer software, but I am comfortable enough to try almost anything.

I've been having this problem which started out with my computer completely stalling/hanging for a while, then continuing with a single toned beep for the past couple of months. I figured since it only happened once in awhile when chrome was loading a new page, it was no big deal.

Then recently in the past week, my computer screen went back and gave a message that said "AMD display driver has stopped working and has successfully recovered". I completely uninstalled all AMD drivers with a reboot and reinstalled only the essential ones.

Now just today, my computer blue screened twice within 12 hours. I couldn't grab the error message of the first one as that was my first blue screen in 10 years, but the second one clearly said 0x0000003b (not too sure how many zeroes there were).

I have tried some other forums but they only responded with some outdated drivers, but there was no solid answer that I was comfortable with other than GPU/PSU/Mobo physical defects.

My System SpecsSystem Spec
.

25 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Im going to respond also with drivers Im afraid
But also you have issues with your GPU, either drivers or hardware related.

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff8000329744b, fffff88003c5ce40, 0}
Probably caused by : ntkrnlmp.exe ( nt!ExQueryPoolUsage+e0 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory

Please update driver or program as this driver is contributing to your BSOD'S:

Code:
 
Driver:CM10864.sys
Refers to: C-Media sound driver
Update: C-Media Electronics, Inc.

This device has problems:

Code:
 
Device: AODDriver4.01
PNP ID: ROOT\LEGACY_AODDRIVER4.01\000 
Not present or drivers are not installed
 
Driver: AODDriver2.sys
Refers to:AMD Overdrive; also in EasyTune6 for Gigabyte motherboard 
Known BSOD issues in Windows 7
Raid. Frag. Dominate your games. | GAME.AMD.COM
Support & Drivers

Also Malware Anti-malware is not Anti-Virus protection, it seems
that your system is not protected, we recommend:

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

Microsoft Security Essentials - Microsoft Windows
Note   Note
Once downloaded, update and run a full system scan


Please remove all Asus programs (Start Menu\Programs\ASUS):

Code:
 
Driver: ASACPI.sys
Refers to: Asus ATK0110 ACPI Utility 
(a known BSOD maker in Windows 7 and Win8). 
Also a part of many Asus utilities
 
Driver: AsIO.sys
Refers to: Asus PCProbe Utility
http://support.asus.com/download/Options.aspx?SLanguage=en&type=1
--------------------------------------------------------------------------------------------------

Please run these tests and post back amy results:

Ensure you have the latest Windows updates installed.


Run SFC to check the integrity of all Windows 7 system files:
  • Click on Start > Type in search cmd
    Right-click cmd after results are displayed and Run as Administrator
    Type SFC /scannow at the prompt
    (Note: There is a space between SFC and /scannow)
SFC Tutorial

Note   Note
Select option two. If any problems are found, run the scan 3 times and immediately
reboot the computer after each scan.


Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Tip   Tip
Run these tests overnight


Video Card - Stress Test with Furmark: Video Card - Stress Test with Furmark
Monitor temperature of the system during this test with HWMonitor

Also there is an update for your outdated BIOS available that helps with system stability:

Code:
 
[BIOS Information (Type 0) - Length 24 - Handle 0000h]
  Vendor                        American Megatrends Inc.
  BIOS Version                  1702   
  BIOS Starting Address Segment f000
  BIOS Release Date             12/22/2010
  BIOS ROM Size                 200000
You want Version: 2301
Dated: 2012.09.29
ASUS - Motherboards- M4A88TD-V EVO/USB3

warning   Warning
Please follow the manufacturer's instructions carefully when updating the BIOS, as incorrectly updated, may render your computer unusable!!


cheers

Dave
My System SpecsSystem Spec
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 BSOD playing League of Legends, error 3b.




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