Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD, Computer shutting down


25 May 2013   #1

Windows 7 Ultimate 64 Bit
 
 
BSOD, Computer shutting down

Whenever I try to open any large software like Photoshop or MS Powerpoint. My PC shuts down and I get the following message :



I've attached the SF_25-05-2013.rar

Please help me

My System SpecsSystem Spec
.

25 May 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello Tonmoy, it appears that your Intel HD graphics driver is very old. Update the Intel HD Graphics Driver, either from our forum link, Latest Intel HD Graphics Driver for Windows 7, or You may get it from Intel Download Center.
Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.

Let us know the results.
______________________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {8507c510, 91e209b0, 0, 2}

*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : igdkmd32.sys ( igdkmd32+119b0 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 8507c510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 91e209b0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
igdkmd32+119b0
91e209b0 55              push    ebp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8cc92b74 9239907b 00000116 8507c510 91e209b0 nt!KeBugCheckEx+0x1e
8cc92b98 9238d937 91e209b0 00000000 00000002 dxgkrnl!TdrBugcheckOnTimeout+0x8d
8cc92bbc 923c992c 00000000 00000102 86097008 dxgkrnl!TdrIsRecoveryRequired+0xb8
8cc92c34 923f3944 fffffcfb 00009544 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
8cc92c5c 923f4065 00000000 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
8cc92c98 923d08f0 8cc92c90 8741e890 8763fb10 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
8cc92d28 923f53c9 86097008 8285250e 86097008 dxgmms1!VidSchiScheduleCommandToRun+0xaa
8cc92d3c 923f5485 86097008 00000000 86665c48 dxgmms1!VidSchiRun_PriorityTable+0xf
8cc92d50 82a24f5e 86097008 a2057706 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8cc92d90 828cc219 923f5406 86097008 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
igdkmd32+119b0
91e209b0 55              push    ebp

SYMBOL_NAME:  igdkmd32+119b0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd32

IMAGE_NAME:  igdkmd32.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a01d354

FAILURE_BUCKET_ID:  0x116_IMAGE_igdkmd32.sys

BUCKET_ID:  0x116_IMAGE_igdkmd32.sys

Followup: MachineOwner
---------

0: kd> lmvm igdkmd32
start    end        module name
91e0f000 9230c000   igdkmd32 T (no symbols)           
    Loaded symbol image file: igdkmd32.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        Wed May 06 23:43:40 2009 (4A01D354)
    CheckSum:         0048DF97
    ImageSize:        004FD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
26 May 2013   #3

Windows 7 Ultimate 64 Bit
 
 
Thankx a lot

Thanks a lot.I am really grateful.I though the same thing but I asked just to be sure.Thanks again.
My System SpecsSystem Spec
.


26 May 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Let us know how it is working after updating the driver
My System SpecsSystem Spec
27 May 2013   #5

Windows 7 Ultimate 64 Bit
 
 

Yes, It's working fine.
My System SpecsSystem Spec
27 May 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

If you think that the issue is solved, mark it as solved.

But better you observe the situation for a few more days before deciding.
My System SpecsSystem Spec
Reply

 BSOD, Computer shutting down




Thread Tools



Similar help and support threads for2: BSOD, Computer shutting down
Thread Forum
BSOD Computer shutting down randomly BSOD Help and Support
BSOD when Shutting Down or Restarting Computer BSOD Help and Support
Computer Randomly Shutting Down, No BSOD. General Discussion
BSOD while shutting down computer (1-week old new computer) BSOD Help and Support
BSOD while shutting down computer BSOD Help and Support
[HELP] . Computer Shutting Off Randomly - NO BSOD . [HELP] BSOD Help and Support
BSOD with shutting down my computer and turning cam on on msn BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:30 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33