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BSOD, Computer shutting down
Whenever I try to open any large software like Photoshop or MS Powerpoint. My PC shuts down and I get the following message :
I've attached the SF_25-05-2013.rar
Please help me
Whenever I try to open any large software like Photoshop or MS Powerpoint. My PC shuts down and I get the following message :
I've attached the SF_25-05-2013.rar
Please help me
Hello Tonmoy, it appears that your Intel HD graphics driver is very old. Update the Intel HD Graphics Driver, either from our forum link, Latest Intel HD Graphics Driver for Windows 7, or You may get it from Intel Download Center.
Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.
Let us know the results.
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BSOD ANALYSIS:
Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 116, {8507c510, 91e209b0, 0, 2} *** WARNING: Unable to verify timestamp for igdkmd32.sys *** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys Probably caused by : igdkmd32.sys ( igdkmd32+119b0 ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* VIDEO_TDR_FAILURE (116) Attempt to reset the display driver and recover from timeout failed. Arguments: Arg1: 8507c510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT). Arg2: 91e209b0, The pointer into responsible device driver module (e.g. owner tag). Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation. Arg4: 00000002, Optional internal context dependent data. Debugging Details: ------------------ FAULTING_IP: igdkmd32+119b0 91e209b0 55 push ebp DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT CUSTOMER_CRASH_COUNT: 1 BUGCHECK_STR: 0x116 PROCESS_NAME: System CURRENT_IRQL: 0 STACK_TEXT: 8cc92b74 9239907b 00000116 8507c510 91e209b0 nt!KeBugCheckEx+0x1e 8cc92b98 9238d937 91e209b0 00000000 00000002 dxgkrnl!TdrBugcheckOnTimeout+0x8d 8cc92bbc 923c992c 00000000 00000102 86097008 dxgkrnl!TdrIsRecoveryRequired+0xb8 8cc92c34 923f3944 fffffcfb 00009544 00000000 dxgmms1!VidSchiReportHwHang+0x3c0 8cc92c5c 923f4065 00000000 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68 8cc92c98 923d08f0 8cc92c90 8741e890 8763fb10 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1 8cc92d28 923f53c9 86097008 8285250e 86097008 dxgmms1!VidSchiScheduleCommandToRun+0xaa 8cc92d3c 923f5485 86097008 00000000 86665c48 dxgmms1!VidSchiRun_PriorityTable+0xf 8cc92d50 82a24f5e 86097008 a2057706 00000000 dxgmms1!VidSchiWorkerThread+0x7f 8cc92d90 828cc219 923f5406 86097008 00000000 nt!PspSystemThreadStartup+0x9e 00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19 STACK_COMMAND: .bugcheck ; kb FOLLOWUP_IP: igdkmd32+119b0 91e209b0 55 push ebp SYMBOL_NAME: igdkmd32+119b0 FOLLOWUP_NAME: MachineOwner MODULE_NAME: igdkmd32 IMAGE_NAME: igdkmd32.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4a01d354 FAILURE_BUCKET_ID: 0x116_IMAGE_igdkmd32.sys BUCKET_ID: 0x116_IMAGE_igdkmd32.sys Followup: MachineOwner --------- 0: kd> lmvm igdkmd32 start end module name 91e0f000 9230c000 igdkmd32 T (no symbols) Loaded symbol image file: igdkmd32.sys Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys Image name: igdkmd32.sys Timestamp: Wed May 06 23:43:40 2009 (4A01D354) CheckSum: 0048DF97 ImageSize: 004FD000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Thanks a lot.I am really grateful.I though the same thing but I asked just to be sure.Thanks again.
If you think that the issue is solved, mark it as solved.
But better you observe the situation for a few more days before deciding.