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Windows 7: Random BSOD, mostly involving ntoskrnl.exe

25 May 2013   #1

Windows 7 Home Premium 64bit
 
 
Random BSOD, mostly involving ntoskrnl.exe

Hello, for around a month or two now I have been suffering from seemingly random BSODs. They can happen at any time, while changing between tabs in Chrome, or playing a game.
Sometimes, after the dump file has been created during the BSOD, the computer will automatically restart and function as normal.
However other times, the computer will not automatically restart, and will instead hang on the Blue screen until physically turned off. In cases like this, the computer will not make it to the desktop and will Blue screen after the 'Starting Windows' animation. No dump file is made, and it happens too fast to see the error. From then, the computer will not make it to the desktop until Startup Repair is used, even though this finds no errors.

I have tried ChkDsk, with no errors.
I tried the System File Checker, again with no errors.
I also ran the Windows Memory Diagnostics Tool, with no errors.

I have made a backup of my files just in case nothing can be done, or the situation becomes worse.

Attached is a zip of my Crash Dump files.

Thanks in advance for any help!

My System SpecsSystem Spec
.

25 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

Do you have a SSD? Is the firmware for your SSD up-to-date?

Check for one and see if the stability returns.

Hard Drive/Storage

Post a screen shot using Crystal Disk Info: CrystalDiskInfo Standard Edition

How to Upload and Post a Screenshot and File in Seven Forums

Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

Security App
Crashes indicate Avast! being a possible cause. Remove Avast! and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software

Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free

warning   Warning
DO NOT start the free trial of MalwareBytes, unselect that option when prompted.



Tip   Tip
Make full scans with both separately.


Basic checks:
Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

Drivers:
Code:
AiCharger.sys               Wed Oct 20 18:00:33 2010 (4CBED9E1)
Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013) so remove Asus Charger Driver with Revo Uninstaller free.

Tip   Tip
Revo Uninstaller
Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries). If required, reinstall the latest version available from the mfg website or a good source like filehippo.com


Code:
ManyCam_x64.sys             Thu Mar 13 13:46:01 2008 (47D8DBB9)
ManyCam Virtual Webcam Driver Reference Table - ManyCam_x64.sys

Update or remove its driver.
My System SpecsSystem Spec
25 May 2013   #3

Windows 7 Home Premium 64bit
 
 

I've attached the two files from msinfo32.exe, and the screenshot from CrystalDiskInfo to this post.

I don't have an SSD.

I have used Revo Uninstaller to remove the two drivers that you mentioned, and have uninstalled Avast in favour of Security Essentials and MalwareBytes.
My System SpecsSystem Spec
.


25 May 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks for that. Just one last thing:

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7
My System SpecsSystem Spec
07 Jun 2013   #5

Windows 7 Home Premium 64bit
 
 

About a week after doing all that you said above, I am still receiving Blue screen crashes.

Oddly, it always seems to be whenever I start doing something intensive like running a hard drive scan that the crashes will occur.

I have attached a more recent dump file to this post.
My System SpecsSystem Spec
07 Jun 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

How old is your Hard drive? I'm thinking its time for a new one.

Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7
My System SpecsSystem Spec
08 Jun 2013   #7

Windows 7 Home Premium 64bit
 
 

My hard drive is about 2 years old now, so I may take this as an opportunity to upgrade perhaps to an SSD.

I ran the Seagate SeaTools Short Test, and it failed, but I was not able to complete the Long Test due to the computer always blue screening shortly after it begins.
My System SpecsSystem Spec
08 Jun 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by MelonSponge View Post
My hard drive is about 2 years old now, so I may take this as an opportunity to upgrade perhaps to an SSD.

I ran the Seagate SeaTools Short Test, and it failed, but I was not able to complete the Long Test due to the computer always blue screening shortly after it begins.
Thanks for the info.

The reason I ask the age of the hard drives is because You are having BSOD's of 7A and F4 constantly and they are related to hard drive (storage devices).
You should also go through these links before you get your SSD.
How to Test your Hard Disk Drive for Problems
5 Signs Your Hard Drive Lifetime is Ending & What To Do
Testing a computer hard drive for failures.


Also test your RAM if you haven't (Important!)

Memtest86+

Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.

Code:
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Machine Name:
Kernel base = 0xfffff800`03653000 PsLoadedModuleList = 0xfffff800`03897670
Debug session time: Thu Jun  6 16:18:22.027 2013 (UTC + 6:00)
System Uptime: 0 days 0:06:03.010
Loading Kernel Symbols
...............................................................
................................................................
.........................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa800dcc2a30, fffffa800dcc2d10, fffff800039d0470}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------
Code:
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Machine Name:
Kernel base = 0xfffff800`03668000 PsLoadedModuleList = 0xfffff800`038ac670
Debug session time: Fri Jun  7 02:18:05.606 2013 (UTC + 6:00)
System Uptime: 0 days 9:43:07.479
Loading Kernel Symbols
...............................................................
................................................................
.........................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7A, {20, ffffffffc000009d, fffffa800979c7c8, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+50080 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
19 Jun 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Any update?
My System SpecsSystem Spec
20 Jun 2013   #10

Windows 7 Home Premium 64bit
 
 

My RAM passed the tests, so I am pretty sure that it is my hard drive that is the issue.

I have all important data backed up, and will see about upgrading within the next month or so.
My System SpecsSystem Spec
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 Random BSOD, mostly involving ntoskrnl.exe




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