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Windows 7: various data recovery software hangs/crashes (with 0xc0000005)

25 May 2013   #1
energydream2007

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
various data recovery software hangs/crashes (with 0xc0000005)

hey, trying to find a fix for my situation. i need to recover a data from a wd 2tb drive, every time a recovery software is in the process of scanning and analyzing - it hangs in the final stages and im getting errors and cannot continue (therefore application crashes after hang)

it happens in various applications, and more specifically is GetDataBack


just before the close program window here is the GetDataBack error:



and in event viewer im seeing those:
Code:
Faulting application name: gdbnt.exe, version: 4.3.0.0, time stamp: 0x2a425e19
Faulting module name: IMM32.DLL, version: 6.1.7601.17514, time stamp: 0x4ce7ba53
Exception code: 0xc0000005
Fault offset: 0x000116bf
Faulting process id: 0x1930
Faulting application start time: 0x01ce5990dd1a8274
Faulting application path: C:\Program Files (x86)\Runtime Software\GetDataBack for NTFS\gdbnt.exe
Faulting module path: C:\Windows\system32\IMM32.DLL
Report Id: 5dd6ce78-c591-11e2-bbf9-005056c00008

Faulting application name: gdbnt.exe, version: 4.3.0.0, time stamp: 0x2a425e19
Faulting module name: user32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba59
Exception code: 0xc0000005
Fault offset: 0x0001613f
Faulting process id: 0x2470
Faulting application start time: 0x01ce597dd52d9a1f
Faulting application path: C:\Program Files (x86)\Runtime Software\GetDataBack for NTFS\gdbnt.exe
Faulting module path: C:\Windows\syswow64\user32.dll
Report Id: 8715c9e2-c57d-11e2-bbf9-005056c00008
also attached an SF Diagnostic Tool report.


My System SpecsSystem Spec
.
26 May 2013   #2
centaur78

Windows 7 ultimate x64
 
 

Please run Crystal Disk and post a snapshot of the SMART values here for each HDD/SSD or external HDD
My System SpecsSystem Spec
26 May 2013   #3
energydream2007

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

hey here is the snapshots: (the 3rd is the drive im recovering from)







My System SpecsSystem Spec
.

26 May 2013   #4
centaur78

Windows 7 ultimate x64
 
 

the Drive looks fine..

One wierd thing is your pagefile looks very less.... could you change that to system managed size and try using the software..

Could you try recovering your data using Recuva

Let me know
My System SpecsSystem Spec
27 May 2013   #5
energydream2007

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by centaur78 View Post
the Drive looks fine..

One wierd thing is your pagefile looks very less.... could you change that to system managed size and try using the software..

Could you try recovering your data using Recuva

Let me know
The pagefile is set to system managed already, but maybe its small because i dont have enough space on the partition, il make some space for pagefile and will try the getdataback.
as for recuva i cant use cause it recovering just individual files and i need complete partition

**awaiting more users to join and help plz
My System SpecsSystem Spec
27 May 2013   #6
centaur78

Windows 7 ultimate x64
 
 

How big is the partition you are trying to recover?

And where are you recovering the partition to ?
My System SpecsSystem Spec
27 May 2013   #7
energydream2007

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

The partition size is 2tb as in this picture:




im recovering to an empty external usb2 drive.
p.s. - iv tried with the new pagefile settings after making space - and it didnt work, same error
My System SpecsSystem Spec
27 May 2013   #8
energydream2007

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

man i was hoping this thread will attract more experts. anything you can
My System SpecsSystem Spec
27 May 2013   #9
centaur78

Windows 7 ultimate x64
 
 

The stack overflow can be caused due to copy protection by the system...

here is what you need to do ..

1. click on Start > Run and type sysdm.cpl
2. You will be given the System Properties box. Click on Advanced -> Then under Performance click Settings
3. Then click on the Data Execution Prevention tab and select "Turn on DEP for all programs and services except those i select"
4. Click the add button and path to whatever version of your software you are using. In this case software will be found in C:\Program Files (x86)\Runtime Software\GetDataBack for NTFS\gdbnt.exe
5. Once gdbnt.exe is in the list, click OK to close the Performance Options and OK again to close System Properties

It should work now....

If this doesn't resolve then the most probable cause is you are trying to save 2TB on a USB drive which maynot have enough space... in order to save the partition you need a bigger driver
My System SpecsSystem Spec
28 May 2013   #10
energydream2007

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by centaur78 View Post
The stack overflow can be caused due to copy protection by the system...

here is what you need to do ..

1. click on Start > Run and type sysdm.cpl
2. You will be given the System Properties box. Click on Advanced -> Then under Performance click Settings
3. Then click on the Data Execution Prevention tab and select "Turn on DEP for all programs and services except those i select"
4. Click the add button and path to whatever version of your software you are using. In this case software will be found in C:\Program Files (x86)\Runtime Software\GetDataBack for NTFS\gdbnt.exe
5. Once gdbnt.exe is in the list, click OK to close the Performance Options and OK again to close System Properties

It should work now....

If this doesn't resolve then the most probable cause is you are trying to save 2TB on a USB drive which maynot have enough space... in order to save the partition you need a bigger driver
hey, iv tried the nx AlwaysOff in bcdedit witch completely disable DEP and the same errors occurring.
as for the USB drive its a 2TB witch is empty, but the software(s) getting stuck in the analyzing part, way before the recovering action
My System SpecsSystem Spec
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 various data recovery software hangs/crashes (with 0xc0000005)




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