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Windows 7: BSOD after going into sleep mode or hibernate.

25 May 2013   #1
mrhelpme

Windows 7 Home 64 Bit
 
 
BSOD after going into sleep mode or hibernate.

Hello all,

I have a Asus G75VW-BBK5 laptop. Processor is an Intel Core i7-3610QM with 8 GB of ram. Video card is an Nvidia Geforce GTX 660M with 2 GB of ram. For the most part it seems to run like a champ, except when it goes to sleep or hibernates. Sometimes it will successfully do both and wake up without an issue. Most times the external mouse will turn off and go unresponsive and hitting anything on the keyboard doesn't work. I've attempted to research this issue for some days and it seems to happen more than I realized, but I see no solution that has worked yet. I've updated the video drivers and it still happens. It doesn't matter if the lid is closed or not by the way, if it idles for let's say 30 minutes, it goes to sleep then I have to hit the power button to restart. While it doesn't take forever to reboot and get things going again, as you can see this can become very annoying. Kernel power 41 seems to come up whenever I get it going again in the event viewer log. Anyhow here are the dump files and such, thank you.


My System SpecsSystem Spec
.
25 May 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Security App
Crashes indicate Kaspersky being a possible cause. Remove Kaspersky and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software

Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free

warning   Warning
DO NOT start the free trial of MalwareBytes, unselect that option when prompted.



Tip   Tip
Make full scans with both separately.

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

Daemon Tools/Alcohol %
Code:
sptd.sys                    Sun Aug 19 03:05:38 2012 (503003A2)
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

As an alternative, many people recommend the use of Total Mounter or Magic ISO

Atheros Driver
Code:
athrx.sys                   Wed Nov 23 12:36:21 2011 (4ECC9465)
If its wireless, match your device from here:
ATHEROS Wireless drivers for Windows

If its not a wireless, match your device from here:
ATHEROS Network drivers for Windows

Asus Charger Driver is known to cause BSOD's on the windows 7 system, please uninstall this software and drivers with Revo Uninstaller.
Code:
AiCharger.sys               Fri Sep 23 08:04:40 2011 (4E7BE938)
Tip   Tip
Revo Uninstaller
Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).


Basic checks:
Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
My System SpecsSystem Spec
25 May 2013   #3
mrhelpme

Windows 7 Home 64 Bit
 
 

So far everything seems to be okay. I updated the drivers you asked me to and uninstalled / replaced software you mentioned. So far the computer can sleep / hibernate and wake up without any issues. If any additional issues happen I'll let you know. Thank you very much for your help. I appreciate it! You guys rock.
My System SpecsSystem Spec
.

26 May 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You're welcome. We'll be here for an update
My System SpecsSystem Spec
10 Jun 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi, any new BSOD's?

Tip   Tip
  • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner.

My System SpecsSystem Spec
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 BSOD after going into sleep mode or hibernate.




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