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Windows 7: BSOD caused by GPU? Causing significant problems

28 May 2013   #11
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi daddyjames, welcome to the forums!

Firstly, let me just say thank you for taking the time to write up what you have already tried in so much detail! It's a big timesaver for me as I know exactly where to take this now.


Your CBS log indicates one file as corrupt, although I don't believe it to be an issue as it is a configuration file. .inf and .ini files are very often flagged by SFC as corrupt when in fact they have just been modified (a great example is when you add a sidebar gadget, settings.ini gets detected as 'corrupt' when it isn't.). But, just in case it is, we'll fix this issue anyway:


Code:
2013-05-27 05:01:42, Info                  CSI    00000311 [SR] Repairing 1 components
2013-05-27 05:01:42, Info                  CSI    00000312 [SR] Beginning Verify and Repair transaction
2013-05-27 05:01:42, Info                  CSI    00000313 [SR] Cannot repair member file [l:16{8}]"apps.inf" of Microsoft-Windows-shell32, Version = 6.1.7601.17859, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2013-05-27 05:01:43, Info                  CSI    00000314 [SR] Unable to repair \SystemRoot\WinSxS\Manifests\\[l:16{8}]"apps.inf"
2013-05-27 05:01:43, Info                  CSI    00000315 [SR] Cannot repair member file [l:16{8}]"apps.inf" of Microsoft-Windows-shell32, Version = 6.1.7601.17859, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2013-05-27 05:01:43, Info                  CSI    00000316 [SR] This component was referenced by [l:154{77}]"Package_2_for_KB2691442~31bf3856ad364e35~amd64~~6.1.1.3.2691442-4_neutral_GDR"
2013-05-27 05:01:43, Info                  CSI    00000317 Repair results created:

I've got to leave for work in about 10 minutes so I'll have to post a fix when I get back. Should be roughly 7pm BST.


Whilst I'm out, can you download and install the System Update Readiness Tool please? Keep it on your Desktop for future use, should we need it.


Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2013] from Official Microsoft Download Center


When it finishes running, post the log please:


C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom


My System SpecsSystem Spec
.
28 May 2013   #12
daddyjames

Windows 7 Professional x64
 
 

@Northernsoul55 (aka Dave)

Thanks for your help, and for passing me along. Have a good summer. Cheers.

@Tom982 (aka Tom)

Hi and hope you had a great day at work.

Downloaded and installed the software. Not sure how to "keep it on the desktop" - unless you are referring to the download - as it gave me no option to install it to a particular location. Attached is the CheckSUR.persist.log.

Apparently there were 11 corrupt files, and two that could not be fixed:

servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum

servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
My System SpecsSystem Spec
28 May 2013   #13
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi daddyjames,

Sorry for the confusion, yes I simply meant for you to keep the downloaded file on your Desktop but it doesn't matter now as we don't need to run it again.

Your CheckSUR log shows that the System Update Readiness Tool corrected a few problems:

Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 19.0
2013-05-28 05:05


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Payload File Missing    0x00000000    msfeeds.mof    amd64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_10.2.9200.16540_none_ddc23b3caae81b6e    
(fix)    CSI Payload File Missing    CSI File Replaced    File: msfeeds.mof From: C:\Windows\winsxs\amd64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_10.2.9200.16521_none_ddc023e0aaea0261\msfeeds.mof
(f)    CSI Payload File Missing    0x00000000    msfeeds.mof    wow64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_10.2.9200.16540_none_e816e58edf48dd69    
(fix)    CSI Payload File Missing    CSI File Replaced    File: msfeeds.mof From: C:\Windows\winsxs\amd64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_10.2.9200.16521_none_ddc023e0aaea0261\msfeeds.mof
(f)    CSI Payload File Missing    0x00000000    apps.inf    amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.17859_none_ca28f7c128b75dec    
(fix)    CSI Payload File Missing    CSI File Replaced    File: apps.inf From: C:\Windows\winsxs\amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16385_none_c81e1c852bacf466\apps.inf
(f)    CSI Payload File Missing    0x00000000    msfeeds.mof    wow64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_9.4.8112.20580_none_df212fd95aca175d    
(fix)    CSI Payload File Missing    CSI File Replaced    File: msfeeds.mof From: C:\Windows\winsxs\amd64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_10.2.9200.16521_none_ddc023e0aaea0261\msfeeds.mof
(f)    CSI Payload File Missing    0x00000000    apps.inf    amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.22015_none_cad9ab3641b85bd8    
(fix)    CSI Payload File Missing    CSI File Replaced    File: apps.inf From: C:\Windows\winsxs\amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16385_none_c81e1c852bacf466\apps.inf
(f)    CSI Payload File Missing    0x00000000    msfeeds.mof    amd64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_10.2.9200.20644_none_c6e96994c497fd98    
(fix)    CSI Payload File Missing    CSI File Replaced    File: msfeeds.mof From: C:\Windows\winsxs\amd64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_10.2.9200.16521_none_ddc023e0aaea0261\msfeeds.mof
(f)    CSI Payload File Missing    0x00000000    msfeeds.mof    wow64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_10.2.9200.20644_none_d13e13e6f8f8bf93    
(fix)    CSI Payload File Missing    CSI File Replaced    File: msfeeds.mof From: C:\Windows\winsxs\amd64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_10.2.9200.16521_none_ddc023e0aaea0261\msfeeds.mof
(f)    CSI Payload File Missing    0x00000000    apps.inf    amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.17038_none_c85710852b81d6e2    
(fix)    CSI Payload File Missing    CSI File Replaced    File: apps.inf From: C:\Windows\winsxs\amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16385_none_c81e1c852bacf466\apps.inf
(f)    CSI Payload File Missing    0x00000000    msfeeds.mof    amd64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_9.4.8112.20580_none_d4cc858726695562    
(fix)    CSI Payload File Missing    CSI File Replaced    File: msfeeds.mof From: C:\Windows\winsxs\amd64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_10.2.9200.16521_none_ddc023e0aaea0261\msfeeds.mof

Summary:
Seconds executed: 576
 Found 11 errors
 Fixed 9 errors
  CSI Payload File Missing Total count: 9
  Fixed: CSI Payload File Missing.  Total count: 9
  CBS MUM Corrupt Total count: 2

Unavailable repair files:
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
The errors that it couldn't fix are nothing to worry about and are merely a bug in the way that the SURT detects package names

Is Windows Update working now? If not, could you upload your CBS log again please:

C:\Windows\Logs\CBS\CBS.log

Tom
My System SpecsSystem Spec
.

28 May 2013   #14
daddyjames

Windows 7 Professional x64
 
 

Tom,

Mixed results with Windows Update.

The first test was to install the latest Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.151.1103.0)

Installation date: ‎5/‎28/‎2013 4:07 PM
Installation status: Successful


The second was to try to install one of the updates that I had removed and hidden (see previous post):
First I restored the update, then attempted to install.
The first attempt failed.

Update for Windows 7 for x64-based Systems (KB2798162)
Installation date: ‎5/‎28/‎2013 4:39 PM
Installation status: Failed
Error details: Code 80246007


So, I tried again. The second attempt was successful (but I have not restarted the computer yet, and will assume that the error code blow is because of that?):

Update for Windows 7 for x64-based Systems (KB2798162)
Installation date: ‎5/‎28/‎2013 4:43 PM
Installation status: Pending
Error details: Code 80242014


So, I will restart the computer, do the scannow, and upload the CBS.log.
My System SpecsSystem Spec
28 May 2013   #15
daddyjames

Windows 7 Professional x64
 
 

Tom,

Good news! The computer was successfully configured for the update that I did install. Full disclosure, I inadvertantly did a chkdsk /f/r on the reboot (I had probably put in the command at some point and not restarted the computer).

The results from scannow came up clean.

C:\Windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

For the moment all is good. I am still hesitant to install Update KB2820331 at the moment (I have this one also hidden). I have other things to do that should have been finished days ago.

The computer is running smoothly, and no BSODs anymore. Obviously, if this should change, I'll be back.

Since everything appears to be good, I can mark it as solved.

Unless you would rather wait until I have the time, and the courage, to try and install the KB2820331 Update to see what happens.

Let me know.
My System SpecsSystem Spec
29 May 2013   #16
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Good your computer seems more stable but I would suggest waiting a few days or so
before marking solved, just to be certain.

(Thanks Tom for the invaluable help m8 )

Cheers

Dave
My System SpecsSystem Spec
29 May 2013   #17
daddyjames

Windows 7 Professional x64
 
 

Dave,

Ok, I will keep you updated.

James
My System SpecsSystem Spec
29 May 2013   #18
daddyjames

Windows 7 Professional x64
 
 

Dave,

I do have another issue - not a BSOD - so if another thread needs to be started let me know.

I tried to reinstall a program downloaded from the internet - a game for my kid. During the rollbacks, it was removed.

It did not install properly, and I cannot uninstall it as I get the following error when I try to remove it from the control panel:

Error Code: -5009 : 0x8000ffff
Error Information:
>Kernel\TextSubstitution.cpp (860)
>Kernel\IScriptWrapper.cpp (19)
>Kernel\ObjectWrapper.cpp (162)
>Kernel\ObjectWrapper.cpp (557)
>Kernel\Component.cpp (1230)
>Kernel\CABFile.cpp (433)
>SetupNew\setup.cpp (871)

It also indicates that the Install Wizard is still "busy". I have contacted the vendor, and am waiting a response from them.
Again, if I should open another thread - in another forum, let me know. Appreciate the time you have spent helping me deal with the problems I have been having.
My System SpecsSystem Spec
30 May 2013   #19
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

No problem, I will help if I can

For uninstall issues try:

Revo Uninstaller
Download and install Revo Uninstaller free from here:

Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

Let me know how you get on.
Cheers
Dave
My System SpecsSystem Spec
05 Jun 2013   #20
daddyjames

Windows 7 Professional x64
 
 

Dave,

Just wanted to give you an update.

Everything is going well. No more BSODs and the computer is actually running much better than it has run in the past. Have not tried to install KB2820331, and don't think I ever will, given the track record I have had with it.

Not going to say that it was the source of my problems, however not willing to spend the time to fix things again if it was.

Thank you very much for your, and Tom's, assistance. Appreciate it very much.

As far as I am concerned, this thread can be marked as solved.

Cheers!
My System SpecsSystem Spec
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