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Windows 7: BSOD randomly happening...Need help

26 May 2013   #1
Blakey002

Windows 64bit
 
 
BSOD randomly happening...Need help

My PC randomly get BSOD it occurs every few weeks, i have linked the SF Diagnostic file report, If you need anything just say.


My System SpecsSystem Spec
.
26 May 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The display driver is failing here.
Code:
fffff880`05ffe688  fffff880`04b261afUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x721af
And the driver is latest.

If it started happening after updating the display driver, try to roll it back.
Device Manager - Roll Back Driver

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.
My System SpecsSystem Spec
26 May 2013   #3
Blakey002

Windows 64bit
 
 

I am unable to roll back my display driver, here is a screenshot of the summary http://snag.gy/MbbjL.jpg, thats after a hour i can re-upload one in few hours if needed.

Also of topic ( Could be related) My PC does not shut down and i am unable to find how to resolve it, i have use the power button to shut down my pc have any idea?
My System SpecsSystem Spec
.

26 May 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

First let us deal with the present issue?

It is appearing that your computer is hot. From the BIOS date, assuming that the build is around 2 years old at least?
Can you dismantle the computer, clean its inside carefully? Clean the air vents and fan grills, specially; so that it can blow the hot air out easily. While re-seating, apply new thermal paste to the CPU.



If you cannot do it yourself, take help of somebody who can do it. But it is needed.

Let us know the situation when it is done.
My System SpecsSystem Spec
26 May 2013   #5
Blakey002

Windows 64bit
 
 

I will try cleaning vents as there is dust in there is there a quick way to it with out dismantling?
My System SpecsSystem Spec
26 May 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Blakey002 View Post
I will try cleaning vents as there is dust in there is there a quick way to it with out dismantling?
No.
Cleaning the vents only is not enough. Follow the suggestion totally. If you are not sure that you can do it yourself, bring the computer to a local technician. But the heat issue is to be controlled, before it cause any damage there.

For the other issue, at first make it sure that the power button action is set to "shut down".
Power Button - Start Menu
My System SpecsSystem Spec
26 May 2013   #7
Blakey002

Windows 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Quote   Quote: Originally Posted by Blakey002 View Post
I will try cleaning vents as there is dust in there is there a quick way to it with out dismantling?
No.

For the other issue, at first make it sure that the power button action is set to "shut down".
Power Button - Start Menu
KK and yeah the power option is set to shut down, i have tryed alot of things and none have worked.
My System SpecsSystem Spec
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