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Windows 7: BSOD Error 0x0000001a/0x0000001e (Not Responding) Random Restarts

27 May 2013   #1
Dabadge

Windows 7 Ultimate 64 bit
 
 
BSOD Error 0x0000001a/0x0000001e (Not Responding) Random Restarts

Hello Everyone,

As my first post, I am seeking help with my Windows 7 BSOD crash. I am usually online and Firefox freezes and gives me the light-grey out screen and says (not responding) usually followed by the BSOD with error codes

0x0000001a and or 0x0000001e

Don't know if it is a driver error or memory error. I have recently re-installed Windows 7 and still same problem, also have uninstalled Photoshop and Illustrator, for which I thought might be hogging my RAM.

If you have the time to look over my .dmp files and spot a problem or possible solution I would greatly appreciate it, Thank you in advance!!


My System SpecsSystem Spec
.
28 May 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Before proceeding:

1. Download and save this tool to your desktop:

http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear
3. Use CTRL+V to paste the unedited results of the tool here in your next reply
My System SpecsSystem Spec
28 May 2013   #3
Dabadge

Windows 7 Ultimate 64 bit
 
 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-48Q82-W2CHW-QYFQB
Windows Product Key Hash: X5x1rCv+BvV/ZXzymHIegYcrbw8=
Windows Product ID: 00426-437-0149626-85272
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {8FCB5545-4109-4669-AFA6-636AE7B89608}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.130318-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8FCB5545-4109-4669-AFA6-636AE7B89608}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QYFQB</PKey><PID>00426-437-0149626-85272</PID><PIDType>5</PIDType><SID>S-1-5-21-2601245821-190069003-2403766726</SID><SYSTEM><Manufacturer>Gateway </Manufacturer><Model>MT6821 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>77.09 </Version><SMBIOSVersion major="2" minor="4"/><Date>20061127000000.000000+000</Date></BIOS><HWID>CFB93607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-437-014962-01-1033-7600.0000-1402013
Installation ID: 003601955805391264333363864645589516800231944664347843
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: QYFQB
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 5/28/2013 4:50:38 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABAABAAIAAAABAAAAAwABAAEAJJSOIEj9SOTiFWSVNhcAKahWzk/cjK6F1IZWDyqF

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GATEWA SYSTEM
FACP GATEWA SYSTEM
HPET GATEWA SYSTEM
BOOT GATEWA SYSTEM
MCFG GATEWA SYSTEM
APIC GATEWA SYSTEM
SLIC GATEWA SYSTEM
SSDT GATEWA SYSTEM


Thanks for the quick reply Northernsoul55!
My System SpecsSystem Spec
.

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 BSOD Error 0x0000001a/0x0000001e (Not Responding) Random Restarts




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