BSOD playing CS:GO, error 0x00000124

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  1. Posts : 10
    Windows 7 Ultimate x64
       #1

    BSOD playing CS:GO, error 0x00000124


    Hi guys, I'm getting random BSODs everytime I play CS:GO. Could you help me find out what is the problem? Attach the memory dump files. From bluescreenviewer it seems to be error 124 but no idea which driver or hardware is causing this. Please help. Read from http://social.technet.microsoft.com/...-analysis.aspx that it has something to do with my PCI Express device? Could it be my graphics card? Thank you!
      My Computer


  2. Posts : 2,573
    Win7 Ultimate X64
       #2

    You are running without SP1 installed and hardly any windows updates installed is there a reason for this ? is your copy of windows genuine ?
      My Computer


  3. Posts : 10
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Damn, tot updateing was done auto. Will update to sp1. Anyway, any other possible reasons this could happen?
      My Computer


  4. Posts : 10
    Windows 7 Ultimate x64
    Thread Starter
       #4

    Finally done the bugcheck analysis. any idea what could be causing this problem?

    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80046d8028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000fe000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000070014a, Low order 32-bits of the MCi_STATUS value.

    Debugging Details:
    ------------------


    BUGCHECK_STR: 0x124_GenuineIntel

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    PROCESS_NAME: plugin-contain

    CURRENT_IRQL: f

    STACK_TEXT:
    fffff880`0391bb58 fffff800`0400a903 : 00000000`00000124 00000000`00000000 fffffa80`046d8028 00000000`fe000000 : nt!KeBugCheckEx
    fffff880`0391bb60 fffff800`03ba1513 : 00000000`00000001 fffffa80`0455cbf0 00000000`00000000 fffffa80`0455cc40 : hal!HalBugCheckSystem+0x1e3
    fffff880`0391bba0 fffff800`0400a5c8 : 00000000`00000728 fffffa80`0455cbf0 fffff880`0391bf30 fffff880`0391bf00 : nt!WheaReportHwError+0x263
    fffff880`0391bc00 fffff800`04009f1a : fffffa80`0455cbf0 fffff880`0391bf30 fffffa80`0455cbf0 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff880`0391bd50 fffff800`04009dd5 : 00000000`00000008 00000000`00000001 fffff880`0391bfb0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff880`0391bd90 fffff800`03ffde88 : 00000000`00000000 00000000`003f800c 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff880`0391bdc0 fffff800`03a8b7ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`0391bdf0 fffff800`03a8b613 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff880`0391bf30 00000000`51b636ff : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    00000000`03bcf460 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x51b636ff


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: hardware

    IMAGE_NAME: hardware

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

    BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

    Followup: MachineOwner
      My Computer


  5. Posts : 2,573
    Win7 Ultimate X64
       #5
      My Computer


  6. Posts : 10
    Windows 7 Ultimate x64
    Thread Starter
       #6

    Hi guys, I installed Windows 8 pro on my computer but still getting this error. Could this be a hardware graphic card fault? Please help!

    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 124, {0, fffffa800bdee028, fe000000, 400152}

    Probably caused by : hardware

    Followup: MachineOwner
    ---------

    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800bdee028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000fe000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000400152, Low order 32-bits of the MCi_STATUS value.

    Debugging Details:
    ------------------


    BUGCHECK_STR: 0x124_GenuineIntel

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    PROCESS_NAME: csgo.exe

    CURRENT_IRQL: f

    STACK_TEXT:
    fffff801`f412ba28 fffff801`f423f93d : 00000000`00000124 00000000`00000000 fffffa80`0bdee028 00000000`fe000000 : nt!KeBugCheckEx
    fffff801`f412ba30 fffff801`f43deca9 : 00000000`00000001 fffffa80`0ba74550 00000000`00000000 fffffa80`0bdee028 : hal!HalBugCheckSystem+0xf9
    fffff801`f412ba70 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!WheaReportHwError+0x249


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: hardware

    IMAGE_NAME: hardware

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

    BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

    Followup: MachineOwner
      My Computer

  7.    #7

    Code:
    BugCheck 124, {0, fffffa800bdee028, fe000000, 400152}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : GenuineIntel
    Code:
    Usual causes:  Hardware, Incompatibility, May be driver corruption
    Okay, your nVidia graphics card driver seems to be the most updated version:

    Code:
    0: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`05868000 fffff880`06349000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Sun May 12 20:09:45 2013 (518FE8F9)
        CheckSum:         00AB6DED
        ImageSize:        00AE1000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Code:
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa800bdee138
    Section       @ fffffa800bdee2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : ICACHEL2_IRD_ERR (Proc 0 Bank 6)
      Status      : 0xfe00000000400152
      Address     : 0x000000031eb2afc0
      Misc.       : 0x00000000020f0401
    The first parameter or argument has the value of 0x0, which is a Machine Check Exception, which means the CPU has detected a hardware problem and the address points to a processor error because the CPU has found one, so it could be a different form of hardware which is causing the issue.

    The nVidia graphics driver was blamed, therefore the first step would be to complete a graphics card stress test.

       Warning
    Read all the steps within the hardware test tutorials very carefully, as stress tests is designed run components to their maximum capacity, in order to point out failing or faulty hardware components

    Use the following program to monitor your hardware temperatures during the stress test:

    Have you installed the correct Windows 8 graphics driver?

    What are these programs?

    Code:
    Start Menu\Programs\迅雷软件
    Start Menu\Programs\迅雷软件\迅雷7
    Start Menu\Programs\ѸÀ×Èí¼þ\ѸÀ×7
    Start Menu\Programs\ѸÀ×Èí¼þ
    Update BIOS:

    Code:
    Alienware A11, 22/10/2009
    A BIOS update usually resolves any hardware incompatibility issues, the below information should help you identify the model of your computer/motherboard to update the BIOS.

    Motherboard Information -

    Code:
    0: kd> !sysinfo machineid
    Machine ID Information [From Smbios 2.5, DMIVersion 0, Size=990]
    BiosMajorRelease = 8
    BiosMinorRelease = 15
    BiosVendor = Alienware
    BiosVersion = A11
    BiosReleaseDate = 10/22/2009
    SystemManufacturer = Alienware
    SystemProductName = Area 51
    SystemFamily = 0
    SystemVersion = 00
    SystemSKU = 0
    BaseBoardManufacturer = Alienware
    BaseBoardProduct = 0J560M
    BaseBoardVersion = A00
    Please stop overclocking, this can cause many stability and overheating issues, enable optimized defaults in your BIOS.

    Code:
    0: kd> !sysinfo cpuspeed
    CPUID:        "Intel(R) Core(TM) i7 CPU         960  @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3208
      My Computer


  8. Posts : 10
    Windows 7 Ultimate x64
    Thread Starter
       #8

    Thank you for the help BlueRobot..for the video card stress test, i need to do the burn in test and wait until it stops? not sure how it works..can you explain? For alienware BIOS I think it is the latest version? A11? because I cant find any version later than this for my pc. I have set optimal defaults for my CPU. didnt even know it was overclocking and I didnt set it that way...have also done a preboot diagnostic test and found a faulty ram which failed the memory integrity test but still seeing this 0x124 error. so should not be the cause of the blue screen...anything else I missed out other than the graphic card stress test?
      My Computer


  9. Posts : 2,573
    Win7 Ultimate X64
       #9

    Have you removed the faulty RAM stick ?
    Try running memtest on the ram to see if there are any errors
    RAM - Test with Memtest86+
      My Computer

  10.    #10

    giggsyy said:
    Thank you for the help BlueRobot..for the video card stress test, i need to do the burn in test and wait until it stops? not sure how it works..can you explain? For alienware BIOS I think it is the latest version? A11? because I cant find any version later than this for my pc. I have set optimal defaults for my CPU. didnt even know it was overclocking and I didnt set it that way...have also done a preboot diagnostic test and found a faulty ram which failed the memory integrity test but still seeing this 0x124 error. so should not be the cause of the blue screen...anything else I missed out other than the graphic card stress test?
    For the graphics card test, you will need to keep a eye on the temperatures, immediately stop the test when it reaches 80*C, and look for any screen distortions or artifacts.

    Have you removed the faulty RAM stick?
      My Computer


 
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