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Windows 7: BSOD BAD_POOL_HEADER and other errors

29 May 2013   #21
thefatshizms

Windows 7 Ultimate x64
 
 

Okay all uninstalled, DV off.. what now? Do you want me to wait for the next crash and send the dmp?


My System SpecsSystem Spec
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30 May 2013   #22
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I want you to observe the situation and report us accordingly
My System SpecsSystem Spec
30 May 2013   #23
thefatshizms

Windows 7 Ultimate x64
 
 

As soon as I did the above (uninstalled etc) I noticed that BSOD were less frequent.. doesn't mean that they don't still come back though. Around 20 minutes ago I bluescreened, I then logged back in and around 5 mins later bluescreened again. Below I have attached a zip of the crash info, I hope this can be fixed as it's so danm annoying!
My System SpecsSystem Spec
.

30 May 2013   #24
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK, let us come to our next step

Update your ATI/AMD display driver. It is backdated.
Code:
fffff880`04200000 fffff880`04261000   atikmpag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Sat Jul 28 06:44:47 2012 (50133D07)
    CheckSum:         00064351
    ImageSize:        00061000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Also try to update the DirectX.
Let us know the results.

_________________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41790, fffffa80017371e0, ffff, 0}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_PROCESS_HEAP::Free+a2 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
    contains the address of the PFN for the corrupted page table page.
    On a 32 bit OS, parameter 2 contains a pointer to the number of used
    PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa80017371e0
Arg3: 000000000000ffff
Arg4: 0000000000000000

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_41790

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  TeamViewer_Des

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002d2fd40 to fffff80002cbec00

STACK_TEXT:  
fffff880`07b86ae8 fffff800`02d2fd40 : 00000000`0000001a 00000000`00041790 fffffa80`017371e0 00000000`0000ffff : nt!KeBugCheckEx
fffff880`07b86af0 fffff800`02cab3ff : fffffa80`00000000 00000000`0e67ffff 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x35084
fffff880`07b86cb0 fffff800`02cbde93 : ffffffff`ffffffff fffff8a0`02f06988 fffff8a0`02f069b0 fffffa80`00008000 : nt!NtFreeVirtualMemory+0x61f
fffff880`07b86db0 fffff800`02cba450 : fffff880`0539662e fffff8a0`02a67850 fffffa80`071257e0 fffffa80`08868e30 : nt!KiSystemServiceCopyEnd+0x13
fffff880`07b86f48 fffff880`0539662e : fffff8a0`02a67850 fffffa80`071257e0 fffffa80`08868e30 fffff8a0`02f06980 : nt!KiServiceLinkage
fffff880`07b86f50 fffff880`05381bfc : 00000000`00000000 00000000`00000000 00000000`00000001 00000000`00000001 : dxgmms1!VIDMM_PROCESS_HEAP::Free+0xa2
fffff880`07b86f80 fffff880`0537c2b4 : 00000000`00000000 fffff8a0`02a67850 fffff8a0`6d4d6956 fffffa80`00000174 : dxgmms1!VIDMM_GLOBAL::CloseLocalAllocation+0x84
fffff880`07b87030 fffff880`05362aa7 : fffff8a0`03619470 fffff8a0`03e65970 00000000`00000000 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::OpenOneAllocation+0x514
fffff880`07b87120 fffff880`052ae4bd : fffff8a0`02a1b548 fffff880`07b87630 00000000`00000000 fffff8a0`04753770 : dxgmms1!VidMmOpenAllocation+0xeb
fffff880`07b87170 fffff880`052a7a5a : fffff880`07b87418 fffff880`07b87890 fffff880`07b875f0 fffff880`07b875f0 : dxgkrnl!DXGDEVICE::CreateVidMmAllocations<_DXGK_ALLOCATIONINFO>+0x291
fffff880`07b87200 fffff880`052a9e58 : fffff8a0`003c0000 fffff880`07b87890 fffff880`07b87b00 00000000`00000701 : dxgkrnl!DXGDEVICE::CreateAllocation+0x10ae
fffff880`07b87840 fffff880`052ac7b5 : 00000000`00000124 00000000`00000001 fffff8a0`0b962ab0 00000000`00000124 : dxgkrnl!DXGDEVICE::OpenResource+0x5a0
fffff880`07b87920 fffff960`00211116 : 00000000`0088e110 00000000`7ef9b000 00000000`000007d4 00000000`000007d5 : dxgkrnl!DxgkOpenResource+0x72d
fffff880`07b87ab0 fffff800`02cbde93 : fffffa80`0721b9b0 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!NtGdiDdDDIOpenResource+0x12
fffff880`07b87ae0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13


STACK_COMMAND:  kb

FOLLOWUP_IP: 
dxgmms1!VIDMM_PROCESS_HEAP::Free+a2
fffff880`0539662e 488b0e          mov     rcx,qword ptr [rsi]

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  dxgmms1!VIDMM_PROCESS_HEAP::Free+a2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5164dc13

FAILURE_BUCKET_ID:  X64_0x1a_41790_dxgmms1!VIDMM_PROCESS_HEAP::Free+a2

BUCKET_ID:  X64_0x1a_41790_dxgmms1!VIDMM_PROCESS_HEAP::Free+a2

Followup: MachineOwner
---------
My System SpecsSystem Spec
30 May 2013   #25
thefatshizms

Windows 7 Ultimate x64
 
 

Did both of them and I'm now getting frequent crashes. Crash info below.
My System SpecsSystem Spec
31 May 2013   #26
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It appears that you haven't updated the display driver.
Code:
fffff880`0484c000 fffff880`0526d000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Sat Jul 28 07:18:09 2012 (501344D9)
    CheckSum:         009DA146
    ImageSize:        00A21000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Follow this method:
Let us know the results.
My System SpecsSystem Spec
31 May 2013   #27
thefatshizms

Windows 7 Ultimate x64
 
 

Aparently, I don't have the whole catalist control center driver thing.. I've tried using that sweaper but the source is corrupt or something so it won't start.
My System SpecsSystem Spec
01 Jun 2013   #28
thefatshizms

Windows 7 Ultimate x64
 
 

I can't uninstall.. All I have is AMD catalist install manager which needs repairing and AMD quick stream which I don't know if thats the driver
My System SpecsSystem Spec
01 Jun 2013   #29
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Can you post a screenshot of your control panel > add/remove programs?
My System SpecsSystem Spec
01 Jun 2013   #30
Dude

Windows 10 Pro X64
 
 

Try using ATI's uninstall utility

Removal ATI
My System SpecsSystem Spec
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 BSOD BAD_POOL_HEADER and other errors




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