BSOD BAD_POOL_HEADER and other errors

thefatshizms · 28 May 2013

Hello, I recently got a new computer and it's been playing up lately..

I've been getting a number of bluescreens that happen at random, so far there has been 3 different error messages. MEMORY_MANAGMENT, PAGE_FAULT_IN_NON_PAGED_AREA and the latest BAD_POOL_HEADER. All these errors happen at random, so one time I might get memory managment and others I might get page fault. I have scanned my computer with AVG, restored to a previous working time fixed faulty files and I was using this just now: Download Malicious Software Removal Tool from Official Microsoft Download Center but it's just crashed.

If anyone could be of help it would be wonderful.

EDIT: here is some dmp info of the last crash:

Code:

Dump File         : 052813-43571-01.dmp
Crash Time        : 28/05/2013 13:59:20
Bug Check String  : BAD_POOL_HEADER
Bug Check Code    : 0x00000019
Parameter 1       : 00000000`00000003
Parameter 2       : fffff8a0`109c5820
Parameter 3       : fffffca0`109c5820
Parameter 4       : fffff8a0`109c5820
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75c00
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18113 (win7sp1_gdr.130318-1533)
Processor         : x64
Crash Address     : ntoskrnl.exe+75c00
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\052813-43571-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 276,072

Arc · 28 May 2013

Using multiple real time protection program is not a good practice. Specially when both the programs are craps.

Uninstall McAfee Using McAfee Removal Tool. Uninstall AVG using AVG Remover. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000003, the pool freelist is corrupt.
Arg2: fffff8a0109c5820, the pool entry being checked.
Arg3: fffffca0109c5820, the read back flink freelist value (should be the same as 2).
Arg4: fffff8a0109c5820, the read back blink freelist value (should be the same as 2).

Debugging Details:
------------------

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip

If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

thefatshizms · 29 May 2013

Okay I ran that driver verifier, restarted and I bluescreen as soon as the computer loads. It says something like a driver is violating something.. I'll try upload a picture in a second.

edit: http://img29.imageshack.us/img29/288...3052900137.jpg

edit2: seems the image was removed.. trying to upload a new one.

Edit3: http://postimg.org/image/62s9t4fwv/

Arc · 29 May 2013

So it BSODs before windows start? Disable DV now.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.

Now enable DV again .... make it sure that you are not selecting any driver provided by "microsoft" and "unknown". Hopefully this time it will crash after going to desktop, and will record a dump.

When it will happen, post it following the Blue Screen of Death (BSOD) Posting Instructions.

thefatshizms · 29 May 2013

Arc said:

So it BSODs before windows start? Disable DV now.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.

Now enable DV again .... make it sure that you are not selecting any driver provided by "microsoft" and "unknown". Hopefully this time it will crash after going to desktop, and will record a dump.

When it will happen, post it following the Blue Screen of Death (BSOD) Posting Instructions.

Okay thanks, I'll try it now.

thefatshizms · 29 May 2013

Okay, all startup programs are removed, avg and McAfee are removed and I have security essentials and I'm now running DV (Just restarted) no BSOD yet..

Arc · 29 May 2013

Use the computer at its maximum load. Do the most crash prone actions. Try to replicate the crashes.

thefatshizms · 29 May 2013

Okay, going to play far cry 3. Hopefully the graphics on far cry will crash it.

thefatshizms · 29 May 2013

I played far cry 3 for around 40 minutes, no BSOD and still none. When going on photoshop cs6 (trial version) it freezes but I'm sure that's due to a faulty photoshop. Do you have any ideas of what I can do to use the computer at maximum load?

thefatshizms · 29 May 2013

Sorry for double posting. Its not BSOD but freezing (obviously wasn't ps then) is this normal?

Edit: typical, I disabled DV as there was no BSOD for ages and everything was fine.. I thin Bluescreen as soon as I restart and get on desktop. While I was typing this it was loading windows (crashed) it then bluescreened again before logging in.