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Windows 7: White screen of death

21 Jun 2013   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by thatstoobad View Post
Hi,

I've installed a new motherboard, new RAM, reformatted my hard drives and fresh installed Windows 7.
Same problem still happening. So i changed my mouse and so far so good...
could a faulty mouse/and or driver crash a system?
If a mouse is controlled by any third party driver, then it can.


My System SpecsSystem Spec
.
22 Jun 2013   #12
thatstoobad

Windows 7 Home Premium 64bit
 
 

Had another crash. Mind taking a look at the dump file please?
My System SpecsSystem Spec
22 Jun 2013   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PFN_LIST_CORRUPT (4e)
Typically caused by drivers passing bad memory descriptor lists (ie: calling
MmUnlockPages twice with the same list, etc).  If a kernel debugger is
available get the stack trace.
Arguments:
Arg1: 0000000000000099, A PTE or PFN is corrupt
Arg2: 000000000005f19f, page frame number
Arg3: 0000000000000002, current page state
Arg4: 000000000005f19e, 0
I would suggest you to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
.

23 Jun 2013   #14
thatstoobad

Windows 7 Home Premium 64bit
 
 

Here's the dump file after i ran driver verifier.
Also had these messages (not sure if they'd be in the file)

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 4e
BCP1: 0000000000000099
BCP2: 000000000005F19F
BCP3: 0000000000000002
BCP4: 000000000005F19E
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\062213-14788-01.dmp
C:\Users\Helen\AppData\Local\Temp\WER-30544-0.sysdata.xml


---------------------------------------------------
Problem signature:
Problem Event Name: APPCRASH
Application Name: BatmanAC.exe
Application Version: 1.0.0.0
Application Timestamp: 00000000
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17965
Fault Module Timestamp: 506dbe50
Exception Code: 00000001
Exception Offset: 0000c41f
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

------------------------------------------

Files that help describe the problem:
C:\Users\Helen\AppData\Local\Temp\WERE281.tmp.WERInternalMetadata.xml
C:\Windows\MEMORY.DMP
My System SpecsSystem Spec
23 Jun 2013   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

All the verifier enabled dumps are pointing out to the audio driver (Creative ?)
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 1, fffff800030cbe4e}

*** WARNING: Unable to verify timestamp for MBfilt64.sys
*** ERROR: Module load completed but symbols could not be loaded for MBfilt64.sys
Probably caused by : MBfilt64.sys ( MBfilt64+1817 )

Followup: MachineOwner
---------
And the driver is very old.
Code:
fffff880`06938000 fffff880`06946000   MBfilt64 T (no symbols)           
    Loaded symbol image file: MBfilt64.sys
    Image path: \SystemRoot\system32\drivers\MBfilt64.sys
    Image name: MBfilt64.sys
    Timestamp:        Fri Jul 31 09:10:32 2009 (4A7267B0)
    CheckSum:         0000FF02
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Realtek
My System SpecsSystem Spec
23 Jun 2013   #16
thatstoobad

Windows 7 Home Premium 64bit
 
 

I updated the driver and had another crash...
btw thanks for your help so far
My System SpecsSystem Spec
23 Jun 2013   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

There is no new crash dump after post #14.

Attachment 273743
My System SpecsSystem Spec
23 Jun 2013   #18
thatstoobad

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
There is no new crash dump after post #14.

Attachment 273743
ah ok. i'll wait til the next one then
My System SpecsSystem Spec
01 Jul 2013   #19
thatstoobad

Windows 7 Home Premium 64bit
 
 

Ok, I tried everything i could think of. The last thing was to swap my mouse and keyboard. I did that and disabled the drivers that windows kept automatically installing and haven't had a problem since!

So i'm gonna go ahead and mark this as solved. Faulty/conflicting drivers = very upset computer.

Thanks for your help, Arc!
My System SpecsSystem Spec
01 Jul 2013   #20
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome, mate
For any further issue, let us know
My System SpecsSystem Spec
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