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Windows 7: White screen of death

28 May 2013   #1
thatstoobad

Windows 7 Home Premium 64bit
 
 
Random freezes, no error shown on screen

Hi all,

I was having a problem with coloured crash screens a few weeks ago. I thought the problem was fixed but now my system keeps freezing and i have to hard reboot it. I've installed a new graphics card but that didnt help. It happens randomly. I ran malwarebytes and it didnt find anything.

Windows 7 Home Premium 64bit
Mobo - Asus M4N78 Pro
Graphics - GTX 460
CPU - AMD Phemon II x3 720


My System SpecsSystem Spec
.
29 May 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi thatstoobad.

Uninstall Magic Disc.

Install the latest WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 320.18 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Uninstall Microsoft Security essentials. Download a fresh copy and install it.

Scan the system for possible virus infection with the following programs.
Let us know the results.
My System SpecsSystem Spec
30 May 2013   #3
thatstoobad

Windows 7 Home Premium 64bit
 
 

Thanks for the reply. It turns out it was my graphics card. It must have somehow messed with the drivers even after i took it out. Clean install of the drivers for my onboard graphics and it's running fine now.
My System SpecsSystem Spec
.

31 May 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good to know. Let us know the situation after a few more days.
My System SpecsSystem Spec
14 Jun 2013   #5
thatstoobad

Windows 7 Home Premium 64bit
 
 

edited my original post
My System SpecsSystem Spec
14 Jun 2013   #6
thatstoobad

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Quote   Quote: Originally Posted by thatstoobad View Post
edited my original post
Dont edit the original post. If anything is to supply, do it in the subsequent post.
Ok, sorry, I'll make a new post
My System SpecsSystem Spec
14 Jun 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by thatstoobad View Post
edited my original post
Dont edit the original post. If anything is to supply, do it in the subsequent post. It abolishes the chance to compare.

This time, it is a stop 0x124, which is typically a hardware error. But which part of hardware is failing there is not determined. So it is to test hardware thoroughly.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Do some Disc checks for both the HDDs.
  1. Re-seat the sata and power.
  2. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  3. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
  4. Post screenshots of both the HDDs using CrystalDiskInfo - Software - Crystal Dew World
Uninstall MagicISO
ITEMVALUE
Name MagicISO SCSI Host Controller
Manufacturer MagicISO, Inc.
Status OK
PNP Device ID ROOT\SCSIADAPTER\0000
Driver c:\windows\system32\drivers\mcdbus.sys (2.7.106.519, 249.56 KB (255,552 bytes), 10/02/2012 7:31 PM)

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
At least 30% extra is safe.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

From the BIOS date, it appears that the computer is old; and so it needs cleaning. Dismantle the computer and clean the inside carefully. Clean the air vents and the fan grills, specially. While Re-seating, apply thermal paste to the CPU.


Also, the BIOS is old.
Code:
BIOS Version/Date    American Megatrends Inc. 0608, 4/03/2009
I would suggest you to update the BIOS to Version 130, dated 2011.06.20 from M4N78 PRO - Motherboards - ASUS. Be aware that BIOS update is risky. If you are not sure what to do and how to do, take the help of somebody who can do it.

Let us know when all are done.
___________________________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004f73718, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004f73718, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`033696f0 fffff800`032c6ca9 : fffffa80`04f736f0  fffffa80`03a08040 00000000`00000004 00000000`00000000 :  nt!WheapCreateLiveTriageDump+0x6c
fffff880`03369c10 fffff800`031a7e87 : fffffa80`04f736f0  fffff800`032212d8 fffffa80`03a08040 00000000`00000000 :  nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`03369c40 fffff800`0310f285 : fffff800`03282ae0  00000000`00000001 fffffa80`059aafa0 fffffa80`03a08040 :  nt!WheapProcessWorkQueueItem+0x57
fffff880`03369c80 fffff800`03085251 : fffff880`00d79e00  fffff800`0310f260 fffffa80`03a08000 00000000`00000000 :  nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`03369cb0 fffff800`03319ede : 00000000`00000000  fffffa80`03a08040 00000000`00000080 fffffa80`039f0890 :  nt!ExpWorkerThread+0x111
fffff880`03369d40 fffff800`0306c906 : fffff880`03164180  fffffa80`03a08040 fffff880`0316ef80 351b1d31`171b2d14 :  nt!PspSystemThreadStartup+0x5a
fffff880`03369d80 00000000`00000000 : fffff880`0336a000  fffff880`03364000 fffff880`03368eb0 00000000`00000000 :  nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------
My System SpecsSystem Spec
14 Jun 2013   #8
thatstoobad

Windows 7 Home Premium 64bit
 
 

Ok thanks, I'll get onto it and let you know
My System SpecsSystem Spec
14 Jun 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by thatstoobad View Post
Ok thanks, I'll get onto it and let you know
If you are not sure what to do and how to do, take the help of somebody nearabout who can do it; or take help of a technician. Hardware are critical thing to deal with.
My System SpecsSystem Spec
21 Jun 2013   #10
thatstoobad

Windows 7 Home Premium 64bit
 
 

Hi,

I've installed a new motherboard, new RAM, reformatted my hard drives and fresh installed Windows 7.
Same problem still happening. So i changed my mouse and so far so good...
could a faulty mouse/and or driver crash a system?
My System SpecsSystem Spec
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 White screen of death




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