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Windows 7: BSOD when norton internet security attemps to finish installing

29 May 2013   #1
daynedelano

windows 7 64 bit
 
 
BSOD when norton internet security attemps to finish installing

bsod came on the first time, I assumed it was a fluke or a burp. the computer restarted, I deleted Norton, & installed again & it happened same screen & same time. Norton throws up a screen that says its completed install, push "FINISH" and boom, the blue screen pops up and shuts me down...Norton should change "finish" to "BSOD"
thanks for your help, attached is the dump files


My System SpecsSystem Spec
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29 May 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You have Avast! antivirus installed already, why do you want to put Norton? Running Multiple antivirus is never a good idea. Norton is a known cause of BSOD's, but even if you want to install it, first remove Avast! from your system then go ahead with Norton. You'd also want to talk to the Norton experts at the Norton Community - Norton Community and see what they have to say about your problem.
My System SpecsSystem Spec
29 May 2013   #3
daynedelano

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
You have Avast! antivirus installed already, why do you want to put Norton? Running Multiple antivirus is never a good idea. Norton is a known cause of BSOD's, but even if you want to install it, first remove Avast! from your system then go ahead with Norton. You'd also want to talk to the Norton experts at the Norton Community - Norton Community and see what they have to say about your problem.
I had (previously) multiple viruses, spyware and malware. Norton was froze, and unresponsive. I had to get rid of the bad files (hence having avast! as well as Norton). anyways long story short, some of those dump files are probably before a major system fix. with that said, after everything was fixed. I decided to delete avast (since it was a trial) and try Norton again since I paid for it...Norton hasn't worked right since I bought it. so unless you have any more advice, I guess ill jump to Norton forums.
My System SpecsSystem Spec
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29 May 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Do a Clean Reinstall - Factory OEM Windows 7 then attempt the Norton install.
My System SpecsSystem Spec
29 May 2013   #5
daynedelano

windows 7 64 bit
 
 

yesterday, the 28th, the system had a major recovery, including a program one of your gurus recommended called tweaking.com -windows repair (all in one) , could we try to troubleshoot from the last 2 dump files on the 28th (yesterday) before I go to the lengths to do a clean reinstall?
thanks
My System SpecsSystem Spec
29 May 2013   #6
daynedelano

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Do a Clean Reinstall - Factory OEM Windows 7 then attempt the Norton install.
yesterday, the 28th, the system had a major recovery, including a program one of your gurus recommended called tweaking.com -windows repair (all in one) , could we try to troubleshoot from the last 2 dump files on the 28th (yesterday) before I go to the lengths to do a clean reinstall?
thanks
My System SpecsSystem Spec
29 May 2013   #7
gregrocker

 

No Guru here would recommend any tweaking program. Those and registry cleaners will ruin Win7.

If this is the pre-installed HP Win7 then it is the worst possible install you can have, corrupted by the worst load in the industry of bloatware and useless duplicate utilties that have better versions built into Win7. No tech enthusiast would run such an install but instead do the vastly superior Clean Reinstall - Factory OEM Windows 7.

Norton is bloatware and not recommended by most of us here since it causes issues and is not needed when there are free lightweight effective solutions like Microsoft Security Essentials and Avast.
My System SpecsSystem Spec
29 May 2013   #8
daynedelano

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
No Guru here would recommend any tweaking program. Those and registry cleaners will ruin Win7.

If this is the pre-installed HP Win7 then it is the worst possible install you can have, corrupted by the worst load in the industry of bloatware and useless duplicate utilties that have better versions built into Win7. No tech enthusiast would run such an install but instead do the vastly superior Clean Reinstall - Factory OEM Windows 7.

Norton is bloatware and not recommended by most of us here since it causes issues and is not needed when there are free lightweight effective solutions like Microsoft Security Essentials and Avast.
you sure about that greg rocker? check out post #14 from your guru Windows update service not running.
My System SpecsSystem Spec
29 May 2013   #9
gregrocker

 

If Kaktussoft recommends a component of a tweaking program then I'm sure its sound, but in general Tweaking programs cause only problems we see here, slightly less than Registry Cleaners or Optmizers which are mostly outright scams.
My System SpecsSystem Spec
29 May 2013   #10
daynedelano

windows 7 64 bit
 
 

could we atleast take a shot at the 2 dump files I had, dispite it being bloatware, im still invested in it. can you guys take a peek at the dump files and see if it has something to do with Norton? im on their forums as we speak(chat) but there not as responsive as you guys are. 1 bird 2 stones?
much appreciated
My System SpecsSystem Spec
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