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Windows 7: BSOD driver_irql_not_less_or_equal ntoskrnl.exe

02 Jun 2013   #11
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote:
Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
Virus check

Scan your system with the following:

Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

Daemon Tools/Alcohol %
Code:
sptd.sys           Sun Aug 19 03:05:38 2012
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

As an alternative, many people recommend the use of Total Mounter or Magic ISO

This tutorial USB Selective Suspend - Turn On or Off may help you:

To Disable Selective Suspend:
Code:
1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
Security software

Do you have any internet security installed? If yes, please remove and replace it with Microsoft Security Essentials. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.

Remove Hotspot Shield Routing software for the time being. Use Revo uninstaller free to uninstall.
Code:
hssdrv6.sys        Fri Feb 22 07:43:02 2013
Revo Uninstaller

Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems. Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

BSOD BUGCHECK SUMMARY
Code:
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sun Jun  2 11:32:35.629 2013 (UTC + 6:00)
System Uptime: 0 days 0:16:25.000
BugCheck 1000007E, {ffffffffc0000005, fffff88005a2fb71, fffff880009d76a8, fffff880009d6f00}
*** WARNING: Unable to verify timestamp for RTDVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTDVHD64.sys
Probably caused by : RTDVHD64.sys ( RTDVHD64+b71 )
BUGCHECK_STR:  0x7E
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed May 29 12:47:13.046 2013 (UTC + 6:00)
System Uptime: 0 days 0:19:05.921
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : hidusb.sys ( hidusb!HumInternalIoctl+1e )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  javaw.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed May 29 12:27:47.752 2013 (UTC + 6:00)
System Uptime: 0 days 16:28:13.000
BugCheck A, {fffff880064d4718, 2, 0, fffff800032bc27b}
Probably caused by : ntkrnlmp.exe ( nt!ExpScanGeneralLookasideList+a0 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sun May 26 21:49:15.063 2013 (UTC + 6:00)
System Uptime: 0 days 0:23:44.061
BugCheck 50, {fffff8801afb84d4, 0, fffff88006ea59a4, 2}
Probably caused by : dxgkrnl.sys ( dxgkrnl!HMGRTABLE::AllocHandle+e8 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat May 25 16:10:17.646 2013 (UTC + 6:00)
System Uptime: 1 days 16:51:19.520
BugCheck D1, {fffff880060b37ec, 2, 8, fffff880060b37ec}
Probably caused by : portcls.sys ( portcls!CIrpStream::AcquireMappingIrp+3a )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu May 23 23:18:35.790 2013 (UTC + 6:00)
System Uptime: 0 days 0:07:11.039
BugCheck D1, {ffffffffffffff8b, 5, 1, fffff88007cb35dc}
Probably caused by : memory_corruption
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu May 23 23:11:04.475 2013 (UTC + 6:00)
System Uptime: 0 days 0:42:44.724
BugCheck D1, {fffffa7f958912c9, 5, 1, fffff88006cd35da}
Probably caused by : memory_corruption
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu May 23 22:26:16.614 2013 (UTC + 6:00)
System Uptime: 1 days 0:40:12.863
BugCheck 3B, {c000001d, fffff88006c5fc41, fffff880093ce630, 0}
Probably caused by : memory_corruption
BUGCHECK_STR:  0x3B
PROCESS_NAME:  nvxdsync.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed May 22 21:44:59.751 2013 (UTC + 6:00)
System Uptime: 0 days 2:29:52.000
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : portcls.sys ( portcls!IoTimeoutRoutine+2e )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed May 22 18:35:21.520 2013 (UTC + 6:00)
System Uptime: 0 days 0:04:30.394
BugCheck D1, {fffffa7f959212c9, 6, 0, fffff88006aab5da}
Probably caused by : memory_corruption
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Tue May 21 13:56:06.009 2013 (UTC + 6:00)
System Uptime: 0 days 0:33:05.883
BugCheck D1, {fffff880065cd850, 2, 8, fffff880065cd850}
Probably caused by : usbaudio.sys ( usbaudio+2061 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Tue May 21 13:22:37.815 2013 (UTC + 6:00)
System Uptime: 0 days 0:11:09.064
BugCheck D1, {0, 2, 0, fffffa800bb7fd51}
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  csrss.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``



My System SpecsSystem Spec
.
02 Jun 2013   #12
ssaaff

Windows 7 Home Premium 64 bit
 
 

thanks
My System SpecsSystem Spec
02 Jun 2013   #13
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I see the thread is marked as solved. Can you tell us how you solved it?
My System SpecsSystem Spec
.

02 Jun 2013   #14
ssaaff

Windows 7 Home Premium 64 bit
 
 

no i just gonna to sell this shit and buy new one
My System SpecsSystem Spec
02 Jun 2013   #15
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Well okay, glad you got a solution
My System SpecsSystem Spec
Reply

 BSOD driver_irql_not_less_or_equal ntoskrnl.exe




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