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Windows 7: Hiberfil.sys problem and memory map prevents booting up

29 May 2013   #1
Diddlededum

Win 7 Pro 64 bit
 
 
Hiberfil.sys problem and memory map prevents booting up

Hi, am getting a bit desperate. I have a Win 7 64 bit desktop machine that to the best of my knowledge does NOT have hibernation enabled. When I finish on something I usually put it to sleep unless there's a software update requiring a reboot.

So today after coming back to it I tried to start it from sleep and the fan kicked in but nothing on screen (occasionally happens and I normally just do a forced restart by holding power down for four seconds. But on rebooting I got this message:

Your system's firmware did not preserve the system memory map across the hibernate transition. If you proceed with resume, your system could behave in an unexpected manor after resume completes. It is recommended that you save all your data and reboot the system after resume finishes. Kindly check for a firmware update with your system vendor as it may fix this problem.

( Use the arrow keys to highlight your choice.)

Continue with system resume
Delete restoration data and proceed to system boot menu.

And whichever I chose got me next to this message:
Your computer can't come out of hibernation.

Status: 0xc0000411

Info:A fatal error occurred processing the restoration data.

File: \hiberfil.sys

Any information that was not saved before the computer went into hibernation will be lost."

Now if I try to boot up, I get to where the Windows symbol starts then there is a brief blue screen too quick to see what it says, then a restart. Locked into that cycle. I can't boot into safe mode (same thing happens), I've tried last known good state, same thing. Ditto start up repair, that couldn't repair it.

A few places I saw Googling suggested typing powercfg -h off from an elevated command prompt to turn off hibernation (though I didn't think it was on). I don't know if the command prompt you get from the windows recovery console is "elevated" but when I tried typing powercfg -h off into it, I got that this is not recognised as an internal or external command...

I also followed suggestions to do sfc /scannow from the recovery console but after a few seconds it stops and says, "there is a system repair pending which requires reboot to complete. Restart Windows and run sfc again" Except of course I can't actually start Windows so can't reboot.

In desperation I tried booting up into WinPE via CD ROM and restoring my C drive clone via Macrium but STILL I can't get beyond the start of the Windows emblem. What could be going on?

The other day I got an explamation mark against the Marvell SATA port of my primary C drive SSD making wonder if something needed updating but the PC has booted up a few times since then. And if I need to update the BIOS, please can someone show me a handholding guide to how to do it if the PC won't start up? No use telling me to do it via Safe Mode or opening Control Panel etc if I can't access them.

Or had I better reinstall Win 7 from fresh, update the driver and then restore the disk image?

Urgent help most appreciated - I have struggled to find much on Google of either of the above black screeen errors.


My System SpecsSystem Spec
.
29 May 2013   #2
Diddlededum

Win 7 Pro 64 bit
 
 

Gentle bump - no ideas?
My System SpecsSystem Spec
29 May 2013   #3
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

sfc /scannow doesn't work from winre. It sfc scans winpe itself. You can do it this way SFC /SCANNOW : Run in Command Prompt at Boot but not needed now.

Quote:
In desperation I tried booting up into WinPE via CD ROM and restoring my C drive clone via Macrium but STILL I can't get beyond the start of the Windows emblem. What could be going on?
So you did destroy C and put an image image back? Is that partition marked ACTIVE? More partitions on disk?
My System SpecsSystem Spec
.

29 May 2013   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

winre cmd prompt is always elevated. powercfg -h off doesn't work and if it works... it disables hibernation in winpe itself.

But normally if you reboot, do you see "resuming windows", so you're really talking hibernation. Or is it really "sleep mode" the password prompt appears about 3 seconds after you press the power on button
My System SpecsSystem Spec
29 May 2013   #5
Diddlededum

Win 7 Pro 64 bit
 
 

Can't remember now, I think I sometimes get "resuming windows" so maybe hibernation was enabled?

Anyway, I have a SSD (C) and a spin drive (with several partitions, on one of which is the C image from Macrium). I ran the WinPE disk that I created and reinstalled(?) that onto the C drive as per macrium proceedure. That was after running the Macrium "repair" optionWinPE macrium CD (and the Windows repair option from the Win 7 disk too since the macrium repair didn't help).

On bootup I get as far as "Windows starting" and the four colour blobs starting to go round each other then a brief blue flash and then back to POST.

What next? Clean Windows 7 install and see if it works from that?
My System SpecsSystem Spec
29 May 2013   #6
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote:
Now if I try to boot up, I get to where the Windows symbol starts then there is a brief blue screen too quick to see what it says, then a restart. Locked into that cycle. I can't boot into safe mode (same thing happens), I've tried last known good state, same thing. Ditto start up repair, that couldn't repair it.
Boot to advanced boot options, "Disable Automatic Restart on System Failure" source Advanced Boot Options

What's on the blue screen crash now?
My System SpecsSystem Spec
29 May 2013   #7
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Diddlededum View Post
Can't remember now, I think I sometimes get "resuming windows" so maybe hibernation was enabled?

Anyway, I have a SSD (C) and a spin drive (with several partitions, on one of which is the C image from Macrium). I ran the WinPE disk that I created and reinstalled(?) that onto the C drive as per macrium proceedure. That was after running the Macrium "repair" optionWinPE macrium CD (and the Windows repair option from the Win 7 disk too since the macrium repair didn't help).

On bootup I get as far as "Windows starting" and the four colour blobs starting to go round each other then a brief blue flash and then back to POST.

What next? Clean Windows 7 install and see if it works from that?
Don't understand. So you restored an image to SSD? Sure it's booting from SSD?
My System SpecsSystem Spec
29 May 2013   #8
Diddlededum

Win 7 Pro 64 bit
 
 

Hi, thanks for that. Now I'm stopped at a blue screen long enough to quote it. It says,

A problem has been detected yada yada yada

Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information:
*** STOP: 0x0000007B (oxFFFFF880009A9928, 0xFFFFFFFFC0000034,0x0000000000000000, 0x0000000000000000

I haven't added any new equipment to the PC (though earlier today I connected, and then removed, my Android tablet to transfer some files across). I did wonder if there was a problem with the marvell SSD driver since the other day an exclamation mark against it sugested a problem but as the system was stable I ignored it.

Any suggestions as to what to do next (and how do I do a check disk if I can't even boot in safe mode)?

Edit - yes I'm sure it's booting (trying to) boot from the SSD.
My System SpecsSystem Spec
29 May 2013   #9
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

You did restore an image from spinning disk and put on SSD.
What did you image? I mean what original partitions were backupped in the image?

STOP 7B means the correct boot device driver is wrong or isn't installed. Did you do a bios firmware upgrade? Changed BIOS from IDE to AHCI or vica versa?
My System SpecsSystem Spec
29 May 2013   #10
Diddlededum

Win 7 Pro 64 bit
 
 

KAKTUSSOFT my SINCERE thanks to you for your suggestion. i was wondering about whether I should apply a BIOS update after the error exclamation mark against my Marvell SATA thingy the other day (on my motherboard I have a Marvell SATA 6GB port for the SSD and an Intel SATA 3GB port for the spinning drive) and I tried to flash my motherboard with a USB but the Asus flash program wouldn't recognise my USB stick.

The SSD is AHCI and the spinning drive is IDE. It never occcurred to me that the SSD might somehow have become marked as IDE but I just found this article, number 8 that says if AHCI is marked, try changing to IDE, and occasionally the other way round. "Occasionally" is exactly what happened - the BIOS setting for my SSD was set somehow to IDE. I changed it to AHCI and have successfully booted up to my (reimaged) Windows 7 doesktop, and all my personal files are on the spin drive partitions exactly as they were this morning. Thank you very much indeed for that suggestion, it would never have occurred to me.

How To Fix STOP 0x0000007B Errors (INACCESSIBLE_BOOT_DEVICE)

Only two questions remain - what caused the BIOS to flip, and should I go about updating BIOS and/or Marvell driver and if so, how?
My System SpecsSystem Spec
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 Hiberfil.sys problem and memory map prevents booting up




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