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Windows 7: BSOD - unknown error code computer restarted


29 May 2013   #1

windows 7 ultimate x64
 
 
BSOD - unknown error code computer restarted

Hello,

Unfortunately i'm getting these BSOD errors and i'd pretty much like to know what is causing them.
As per your instructions i've managed to gather the requested information in order to post them here and with your help maybe i can find out what's causing the errors.

If i need to provide more information i'd be happy to answer.

Thank you in advance.


My System SpecsSystem Spec
.

30 May 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hi CarlsbergFTW.

I am guessing it is a new computer?
Code:
BiosReleaseDate = 04/19/2013
If it is a new one (Branded or custom build), all the hardware parts are under warranty. Use that benefit.

The issue you are having, Stop 0x124, is a hardware error; but which part of the hardware is failing is not clear. We need to check them individually to determine which is failing. So the best option is to make the supplier check it.

If you want the otherwise, let us know. We will suggest you the tests.
________________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800d159028, be000000, 800400}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800d159028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  prime95.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff800`00ba8a98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------
My System SpecsSystem Spec
30 May 2013   #3

windows 7 ultimate x64
 
 

Hello Arc and thank you for your input.

Indeed it's a custom build and it would be helpful to know which part is failing and i've got some ideas towards my Intel SSD since it's the only part that is coming from an old build.

Please feel free to suggest any test you might want me to perform in order to help me find out exactly what the problem item in my build is.

i7 3930k asus
rampage iv extreme
h100i cooling
16gb corsair vengeance 1600
intel ssd (forgot the part number)
msi gtx 680 2gb twin frozr 3 oc

Thank you.
My System SpecsSystem Spec
.


30 May 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

At first, before doing anything else, Uninstall Daemon Tools. Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall the program at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Do some Disc checks.
  1. Update your INTEL SSDSC2CT060A3 SSD's Firmware
  2. Re-seat the sata and power.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
    (3 and 4 are for the WDC WD1001FALS-00E3A0 HDD only)
Update the bluetooth audio device driver from ATHEROS Bluetooth drivers for Windows

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.
My System SpecsSystem Spec
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 BSOD - unknown error code computer restarted




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