BSOD at indiscriminate times over the last 2 months.

Recoil99 · 29 Jun 2013

Hello Everyone,

I hope you can help me out. I have been getting BSOD pretty randomly over the last few months. I finally took the time to try and figure out what is going on but whatever it is, is beyond my abilities.

This is the information i get when my computer restarts:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Extra information about the problem
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88004174E26
BCP3: FFFFF8800C9C3568
BCP4: FFFFF8800C9C2DC0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Bucket ID: X64_0x7E_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+22
Server information: 067e55e5-b466-4309-9095-4fcefee18ea9

The BSOD occurs even when my computer is idle, but seem to happen more frequently when I am playing a video game or watching a movie. It is does seem to be memory related (or at least I do not believe so) and I have used memtest to go through both sticks individually for about 10 passes each. Memtest did not report any errors.

I hope someone can help me out on this. If there is any more information I can provide please let me know.

Thank you

Golden · 29 Jun 2013

Please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results in your next reply.

Recoil99 · 29 Jun 2013

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {EAB1D540-F86E-445C-826E-E9D1FE5AD987}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EAB1D540-F86E-445C-826E-E9D1FE5AD987}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-2574675392-1757411566-1395640904</SID><SYSTEM><Manufacturer>BIOSTAR Group</Manufacturer><Model>TZ77XE3</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>4.6.5</Version><SMBIOSVersion major="2" minor="7"/><Date>20120823000000.000000+000</Date></BIOS><HWID>745C3F07018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800007-02-4105-7600.0000-2932012
Installation ID: 012384898652561234764505108425964511341512023514957811
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9YQTR
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 29/06/2013 10:23:44 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:25:2013 18:07
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEAln1iqWB2YBp0uPymGotod7Qud/aKm4wmXD4jMpZj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  SSDT            IdeRef        IdeTable
  SSDT            IdeRef        IdeTable
  SSDT            IdeRef        IdeTable
  BGRT            ALASKA        A M I
  SLIC            _ASUS_        Notebook

Recoil99 · 29 Jun 2013

Removed comment - it posted twice.

Recoil99 · 03 Jul 2013

It happened again, this time while shutting down.

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Extra information about the problem
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88004174E26
BCP3: FFFFF8800C9C3568
BCP4: FFFFF8800C9C2DC0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Bucket ID: X64_0x7E_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+22
Server information: 067e55e5-b466-4309-9095-4fcefee18ea9

Golden · 03 Jul 2013

Sorry, I completely forgot about this. Lets have a closer look at your system please. Follow instructions here:
System Info - See Your System Specs

Arc · 03 Jul 2013

Uninstall WinpkFilter.

Code:

fffff880`046bd2d8  fffff880`02de5bf8Unable to load image \SystemRoot\system32\DRIVERS\ndisrd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ndisrd.sys
*** ERROR: Module load completed but symbols could not be loaded for ndisrd.sys
 ndisrd+0x1bf8

It is blocking network activities.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.

Uninstall all the components of your display driver using AMD Catalyst Un-install Utility . Then install the latest WHQL.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.

During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Uninstall MagicISO.

Let us know the results.

Recoil99 · 03 Jul 2013

Ok I have updated my system information, turned off many boot up programs, uninstalled WinpkFilter, reinstalled my Graphics Driver without Catalyst Control Center.

Computer type
PC/Desktop

Computer Manufacturer/Model Number
Custom Build

OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

CPU
Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz

Motherboard
BIOSTAR Group TZ77XE3

Memory
2x 4.00 GB Patriot 1600

Graphics Card(s)
AMD Radeon HD 7800 Series

Sound Card
(1) Realtek High Definition Audio (2) AMD High Definition

Golden · 04 Jul 2013

What bothers me is the OEM SLIC return in the MGADIAG report.......on a retail motherboard in a desktop

Code:

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
SSDT IdeRef IdeTable
SSDT IdeRef IdeTable
SSDT IdeRef IdeTable
BGRT ALASKA A M I
SLIC _ASUS_ Notebook