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Windows 7: BSOD installing World of Warcraft

31 May 2013   #1
Zoebeedobe

Windows 7 64 bit
 
 
BSOD installing World of Warcraft

I'm installing WoW for the first time on this computer and I keep getting BSOD saying "Worker thread returned at bad IRQL" around 30% completion.

I've updated all of my drivers, ran virus scans, turned off firewalls, and done general maintenance but nothing seems to work. Tried to follow other BSOD posts to fix the issue but they don't seem to work. Somebody please help me!

Computer specs: Acer Aspire 8951G, Windows 7 64-bit, Intel I7 2.00Ghz, 8.00 GB RAM
Not sure if I'm attaching the dump reports correctly but they should be below i think....


My System SpecsSystem Spec
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31 May 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Security App

Crashes indicate McAdee being a possible cause. Remove McAfee and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.


Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
My System SpecsSystem Spec
31 May 2013   #3
Zoebeedobe

Windows 7 64 bit
 
 

will do, thank you for the information!
My System SpecsSystem Spec
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31 May 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Keep us posted, good luck.
My System SpecsSystem Spec
09 Jun 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Any update?
My System SpecsSystem Spec
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 BSOD installing World of Warcraft




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