BSOD installing World of Warcraft


  1. Zoebeedobe
    Posts : 2
    Windows 7 64 bit
       New #1

    BSOD installing World of Warcraft


    I'm installing WoW for the first time on this computer and I keep getting BSOD saying "Worker thread returned at bad IRQL" around 30% completion.

    I've updated all of my drivers, ran virus scans, turned off firewalls, and done general maintenance but nothing seems to work. Tried to follow other BSOD posts to fix the issue but they don't seem to work. Somebody please help me!

    Computer specs: Acer Aspire 8951G, Windows 7 64-bit, Intel I7 2.00Ghz, 8.00 GB RAM
    Not sure if I'm attaching the dump reports correctly but they should be below i think....
      My Computer
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  3. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #2

    Security App

    Crashes indicate McAdee being a possible cause. Remove McAfee and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

    Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

       Information
    • Do not start the free trial of MalwareBytes, unselect that option when prompted.


    • Update and make full scans with both separately.


    Please run these tests and report back the results

    1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
    2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
    3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
    4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
    5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
      My Computer
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  4. Zoebeedobe
    Posts : 2
    Windows 7 64 bit
    Thread Starter
       New #3

    will do, thank you for the information!
      My Computer
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  6. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #4

    Keep us posted, good luck. :)
      My Computer
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  7. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #5

    Any update?
      My Computer
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