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Windows 7: PC freezing and making buzzing noise in speaker.

31 May 2013   #1
WhatTheFlup

Windows 7 64bit
 
 
PC freezing and making buzzing noise in speaker.

Zip folder from the diagnostics tool should be attached.

I've noticed the past week or so that after about 4 or less (Source games seem to make it crash quicker) hours of gaming, that my pc just freezes on one frame and makes a loud buzzing noise, a friend has suggested re-applying thermal paste on my cpu, but i figured i'd go here first for your guys verdict. Thanks.


My System SpecsSystem Spec
.
01 Jun 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi WhatTheFlup. All your dumps are of year 2012.

Configure dumps

First, we want to make sure the computer is saving your dump files. Go to Control Panel -> System -> Advanced System Settings -> Startup and Recovery [Settings] Make sure that "Write Debugging Information" is set to Small Memory Dump (256kb) if it is not already.

Dump Files - Configure Windows to Create on BSOD

Next, make sure that the folder C:\Windows\Minidump exists. If not, create it (allow permission if asked). Make sure any dumps you want to analyze, whether yours or others', are in this folder. You can ZIP/RAR the files and send them to someone else to analyze as well.

Recommendations based on the other files uploaded -

Daemon Tools/Alcohol %
  • Start Menu\Programs\DAEMON Tools Lite
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

As an alternative, many people recommend the use of Total Mounter or Magic ISO

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

Overclocking

If you are overclocking any hardware, STOP. Reset any changed values back to default.
  • Start Menu\Programs\MSI Afterburner
  • Start Menu\Programs\MSI Afterburner\SDK
warning   Warning
This is overclocking software and can lead to system instability and BSOD's. Please reset all components to their stock speeds and then remove the software.

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

Security App

Do you have any security software installed? If yes please remove it using its removal tool from here - Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.

Virus check

Scan your system with the following:

Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)
ESET online scanner - One-time virus scanner free with ESET online scanner

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.

Disk Check

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup

4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

Good luck.

My System SpecsSystem Spec
01 Jun 2013   #3
WhatTheFlup

Windows 7 64bit
 
 

Hey, i did all of the things above but i'm still getting freezing.. Cooling MAY be a problem, but i don't see why it's suddenly become a problem after using the PC for a year or so, the CPU fan has always been loud, but it may require more thermal paste?

From all the tests i ran, Ram was normal, hard drive was fine, no virus', all overlocking programs uninstalled etc.
My System SpecsSystem Spec
.

01 Jun 2013   #4
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Let's see what your temps are before renewing the TIM (thermal interface material). Download Speccy, run the game that causes the freeze. Post a screenshot of the summary window from Speccy.
Note, there may be other stuff bundles with Speccy, uncheck them if you don't want them.
Speccy - Download

This is the preferred, best way to upload an image to a post.
Screenshots and Files - Upload and Post in Seven Forums
You may also upload a photo or image as you would a file, without using the Snipping tool.
My System SpecsSystem Spec
03 Jun 2013   #5
WhatTheFlup

Windows 7 64bit
 
 

Hi there, didn't manage to get a screenshot, but everything seemed to be running the same temp as always, around 70 when playing, hit a high of 80 but only for a few minutes.

Edit: Heres the temps running normally -Attachment 271028

Double Edit: A new crash log SHOULD be attached for you to look at.

Triple Edit: Fixed picture link.
My System SpecsSystem Spec
03 Jun 2013   #6
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Your temps seem fine at idle. I don't think I would go to the trouble of renewing the thermal paste.
I left a link on how to post a screenshot here.
My System SpecsSystem Spec
03 Jun 2013   #7
WhatTheFlup

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by Britton30 View Post
Your temps seem fine at idle. I don't think I would go to the trouble of renewing the thermal paste.
I left a link on how to post a screenshot here.
Yeah, they're fairly normal playing too from what I've been told by others.. anything in the crash logs or anything else to suggest?
My System SpecsSystem Spec
03 Jun 2013   #8
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Kool Kat will have to pop back in to read your dumps.
My System SpecsSystem Spec
03 Jun 2013   #9
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

When you opened it up what do the cooler fins, fans and the case look like inside...dusty? When was the last time it was blown out and cleaned?
My System SpecsSystem Spec
03 Jun 2013   #10
WhatTheFlup

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by linnemeyerhere View Post
When you opened it up what do the cooler fins, fans and the case look like inside...dusty? When was the last time it was blown out and cleaned?

I cleaned the fans and removed dust the other day.
My System SpecsSystem Spec
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 PC freezing and making buzzing noise in speaker.




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