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Windows 7: Frequent BSOD Shut Downs

01 Jun 2013   #1
aohatsu

Windows 7 Home Premium x64
 
 
Frequent BSOD Shut Downs

Hi! My computer keeps shutting down unexpectedly with a blue screen that either says IRQL_NOT_LESS_OR_EQUAL or SYSTEM_SERVICE_EXCEPTION. It's happening extremely frequently, to the point that I'm using a different computer altogether to post this. I've tried starting up in safe mode, but the BSOD persisted even then; I also tried a full system restore, back to factory settings, but the BSOD shutdown is still happening. I've tried to manually update my drivers already, but they all claim to be up-to-date. Trying a system recovery or the startup repair doesn't work, and usually my computer just ends up freezing halfway through it anyway. I did run a memory check, and it told me I had hardware issues, but I don't know what KIND of hardware issues, and I don't have a warranty anymore so I can't just go into the store and ask them to figure it out.

When restarting, if my computer doesn't shut down immediately, it prompts me with a "your computer shut down unexpectedly" error report that says:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF880069F2D88
BCP3: FFFFF880069F25E0
BCP4: FFFFF88001AB7F72
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\060113-14601-01.dmp
C:\Users\Kristie\AppData\Local\Temp\WER-27331-0.sysdata.xml

If anyone could help me figure out the issue, that'd be amazing. Thank you so much!!

Compressed folder of all my relevant information attached according to the posting guidelines!


My System SpecsSystem Spec
.
01 Jun 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi aohatsu welcome to SevenForums

Open up an Elevated Command Prompt. Click on type in CMD inside Search Programs and Files. Right click on CMD under Programs (1) choose Run as administrator . On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_

Type the command below

chkdsk c: /F /R
Press <ENTER> it will ask you to schedule a restart press the Y key and then press <ENTER> and restart manually

Once the chkdsk has completed . Run a SFC /scannow

Open an elevated command prompt as you did before

Type in this command and press <ENTER>

SFC /scannow


If it locates any corrupted files upload the CBS.log file .

Location of file : C:\Windows\Logs\CBS\cbs.log
My System SpecsSystem Spec
01 Jun 2013   #3
aohatsu

Windows 7 Home Premium x64
 
 

I did what you said, the chkdsk worked fine, although I had to try it twice because it didn't work the first time. Then the SFC /scannow got interrupted halfway through because it BSOD'd me, but the second go-through it said no issues were found... right before blue screening me again. /le sigh

I uploaded the cbs.log file anyway.
My System SpecsSystem Spec
.

01 Jun 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Run a memory test

RAM - Test with Memtest86+

Tip   Tip
Take a look at Step 3
My System SpecsSystem Spec
02 Jun 2013   #5
aohatsu

Windows 7 Home Premium x64
 
 

Well, I removed one of my RAM sticks and everything seems to be working now; haven't had a BSOD since I took it out, about two hours ago. Thank you so much for helping me! You're fantastic.
My System SpecsSystem Spec
02 Jun 2013   #6
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Test that RAM so you could RMA it and get a replacement .
My System SpecsSystem Spec
Reply

 Frequent BSOD Shut Downs




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